The experience was amazing. I received my order the next day, completely unexpected if I may add. So we’ll done and keep up the good service.
Some of the best service and online experiences ever!!
Great product and price and arrived in good time within shipping commitment and products are in 100% condition.
The delivery was extremely fast. Impressive
One of the most efficient online deliveries I’ve ever had and the chandelier fits in perfectly in our home
fast quick and easy!
Great service. Ordered a floor lamp. Came with free delivery. And was delivered in record time. Happy customer.
My product was damaged on arrival. I emailed and working 2 minutes got a reply apologizing for the issue, indicating collection would be arranged that day and a new item would be dispatched as well. Could not ask for better response as promptly as I received. Thanks so much.
The most efficient quick and easy online shopping I’ve ever done! Thank you.
excellent service, and goods packed well
I love buying from you. As a project manager you fulfill a great need of excellent service. Friendly staff. Cost effective products. Since you’ve moved into ecommerce its even more amazing.
This time my lantern arrived broken. I’m running on a deadline and will have glass cut but just want to inform you for parcels being couriered you would really have to add some sort of cushioning material
Excellent service. Same day delivery.
Driver who delivered also very friendly and efficient.
I received Excellent Service and Efficiency. We need more Companies like Lighting Warehouse. I’ll remain a Customer because of the Service I received….
Products were better than the image , customer support service was excellent too even during lockdown. Very happy and my products look awesome.
Lighting warehouse was a pleasure to deal with, I received my order within 2 hours of me ordering … I certainly will recommend them, as well as using their services ongoing … Especially with the global pandemic … online shopping is the best option
Excellent service and delivery
Thank you for excellent service. Placed my order and received my package 2 days later.
What a pleasure.
Easy to purchase
I’m very satisfied, the order arrived within a couple of days to Cape Town, everything is as needed and in perfect order. I’m going to order again!
Great service, lights are exactly as described, excellent value for money.
Great service, might have been a good idea to include the option to buy lightbulbs and add to purchase and delivery.
The service was excellent. Prompt and during this difficult time, the quickest delivery and response of all my purchases yet.
I was most surprised with the speedy delivery of my goods. Nothing to complain about.
Fast service, good product quality, Exactly as advertised, the best price.
Received the wrong light and when they phone they said write and email. No customer care!!!
I received my order in 24hours! And i dont even live in a main centre! Wow!! Thanks guys! Awesome service!”
Once again, a pleasure shopping with The Lighting Warehouse. I buy all my lighting from you now. Naas was very helpful, answering my questions before purchasing. My stock arrived today – can’t wait to open the boxes.
Service was excellent. Ordered the item one afternoon and it was delivered the next day.
My lights were delivered about 6 hrs after placing the order- brilliant! Well done, Lighting Warehouse.
Great service! Lights delivered in 3 days. Went over and above to help me with a request to have lights changed. Thanks.
Excellent service. Website was easy to navigate and product was exactly as advertised. Delivery was lightning fast.
Excellent selection and very happy with product received.
Received my order so quickly, it was the wrong color but was impressed how efficiently the exchange took place. I’d definitely feel safe ordering again.
Five star service. Order was handled promptly and goods delivered within four days. Well done team.
Great experience. Can’t wait for my delivery.
Your website layout and convenience is a strong selling point
WHAT A GREAT PLACE TO SHOP.
LIGHTS WAS OF THE HIGHEST QUALITY MONEY CAN BUY, DELIVERY WAS 2 DAYS FASTER THAN I EXPECTED.
KEEP UP THE GREAT WORK.
Thank you I received my order and extremely happy
Good prices and quick service online and telephonically. Thank you.
It was great and the lamp is great too!
Not a great experience at all. I went onto your website and chatted to one of your consultants, who assured me that the dimmer plate I bought will work with LED lightbulbs. The consultant also told me that the two switches on the dimmer plate is for the same light – One switch will turn the light on and off and the other switch will dim the light. After I received the order, I had to exchange the item because the two switches were for two different lights. I exchanged the item at your Ruimsig branch and the salesperson again assured me that those dimmer plates will work for LED lightbulbs, but after I installed at home it didn’t work. I then went to Chamberlain’s hardware and they told me that I should’ve bought another part together with the dimmer plate for it to work – They then sold me a dimmer plate that worked for the LED lightbulbs. The outdoor plug I bought was also broken and I had to exchange this at the Ruimsig store as well.
Disappointing that the level of knowledge in lights are so poor at a place that specializes in it…
All aspects of perfection ?
Not a good experience. One of my items didn’t arrive. When I called your office the lady promised to get back to me and never did. I called back the following day and she said she had posted the other item. Not friendly or apologetic. I am still waiting for the item to arrive and have no further communication with courier or your company.
Exceeded my wildest expectations – better and quicker than all so called online stores!
I almost never use the chat option on websites as it is always a bot – here you get personalized feedback and proper guidance and suggestions. A really positive experience on web shopping
Great service, thank you! Very happy with my new floor lamp!
Great service, received delivery within 24 hours, well done Lighting Warehouse!
Received wrong products
I called today 21 may 2020 and reported it.
I was hoping someone would call me back to confirm that the correct product was dispatched
I had to call again at 15:45 21 May to confirm it was dispatched. Not good service
Great all round experience- quick delivery
Very impressed particularly with the live chat option on your website I found that very helpful as I wasn’t sure where to look but the chat line assistant did it all and sent me link it doesn’t get easier than that so thanks
Product as described, reasonably priced and delivered on time.
The whole operation was slick and efficient. Too often we focus on a bad experience and vent on social media but neglect to commend a good service. This service rates 10 out of 10. Easy. Simple. Speedy. An excellent company to deal with on line. Thank You.
Excellent service and quality.
Great products! Very happy with the quality. The only issue is no one called to tell me to expect delivery that day…luckily I was home.
Awesome service. Prompt delivery. Will definitely do business with you again.
Dealt with Lucky at Fourways Branch..him and his team were absolutely brilliant, really was impressed by service level. Well done!
Very good experience – good choice, great updates on delivery – well packaged – thank you
Sjoe – great service – I ordered it 15:00 in the afternoon and received it the next morning – well done!
Fast and efficient service. Great products at reasonable prices?
All I can say is bloody marvelous!! You guys did a fabulous seamless delivery in the middle of holidays…..very impressed.
I’m most impressed with the time it took from online order to delivery. I ordered on a Sunday morning and I received my purchase on the Monday morning. Thank you very much.
Very happy with the service. Ordered items were delivered in record time
I ordered the Otis floor lamp and a recommended bulb. I received it and I am happy with my purchase. It was easy to assemble and works well.
The delivery took very long, though. Please arrange with your delivery company to inform the client the morning of delivery that they will be tendering delivery that day. It is of no use to receive a phone call that there is someone at the door with no prior warning, if there is no one home.
Otherwise, I am happy with both the service and the price.
Everything ran as smoothly as possible. Website was easy to use and the delivery arrived quickly up here on the West Coast. Best of all I just love my new bright yellow desk lamp. Absolutely brightened up my lockdown!
Fast and efficient
Order complete and correct
The service was incredible, I ordered Fri 18th Dec and the lights arrived the Tuesday 22nd Dec. we received them in time for Christmas. The selection is vast and the prices very competitive. I am extremely happy and impressed. Thank you!!!
Very impressed with the turnaround timings on my order. My purchases arrived quickly and were well packed (fragile items). The delivery man was also really helpful carrying the boxes where I wanted them. Would definitely use again!
Very good experience. Order was delivered timeously.
Great service and products!! Even when we had a complaint it was resolved polite and swiftly. Will definitely buy from The Lighting Warehouse again!
Thank you for good service!
So easy to order and arrived within 2 days – great service x
Seamless experience, next-day delivery. Also shopped at the store in Germiston – very helpful staff. I’d definitely recommend shopping with The Lighting Warehouse.
My online purchase was straightforward and easy. Just hope the goods meet the picture’s standard
Very easy to order
Delivery very fast
after sales service really good.
3 lights ordered one day and arrived the next.
Very well packed. Undamaged.
I was totally satisfied with the service offered by The Lighting Warehouse
Excellent experience and products. Keep up the outstanding work.
Thank you!! Great service!! Received the day after ordered!!
Fantasic service. Wonderful range of products at great prices. Super fast and always willing to assist
Perfect and fast – Thanks
Faultless service time and time again, super fast delivery and beautiful products. So many SA suppliers need to take a leaf out of LW’s book!
Great and easy experience.
Goods arrived in time and were to specification
The lamp base I bought is beautiful – I searched everywhere and couldn’t find anything similar elsewhere – and the service was and delivery was fast and efficient! I would happily shop at lighting warehouse again.
Excellent service, delivery faster than expected, exceeded my expectations. Well done
I’m sooooooo impressed, I made an order at night and the next morning it was delivered
I had a few issues with the website when I ordered online. After some fiddling around I managed to get my order got processed. The delivery was next day so I was happy about quick delivery time.
Great LED flood lights, I started using them 2019 and since haven’t had an complaint, out of all the lights I have bought all are still fully functional I recommend. Shipping time is acceptable as well even during this pandemic.
When we lived in Pretoria the Lighting Warehouse was our go to light fitting shop. Now I have discovered even though we live 1500 km away, they can still be reached through online shopping. Our order was shipped to us and arrived promptly and all round it was almost easier shopping online than visiting the shop personally!
What a pleasure to do on-line shopping with you. Much nicer and more efficient experience than visiting one of your stores.
I shop online only and this was as good as any other sites that I buy on. Very easy to register an account and clear instructions on what to do to complete an order
Great service, just we could not find the original lights we had seen, so had to go with another alternative
Prompt, efficient service!
Wow, wow, wow! Same day delivery? You are setting the new standards Lighting Warehouse! I ordered late morning and had it by the afternoon (a chandelier). I am utterly impressed. Thank you!
Shopping on your site was truly awesome, goods arrived in good time and was properly packaged. Quality of the lamp and bulb I bought was also very good, pleasant experience overall.
The Lighting Warehouse’s online service was exceptionally good! I had placed the order in the morning and within a few hours my order was being delivered.
The service was incredible. I’m so happy with my purchase. The globes I ordered was what I needed. The package was so presentable. Received my order so quickly. I’m really impressed. Thank you.
I ordered online and within 2 hours the items were delivered for free to my satisfaction. It was an awesome experience and will definitely recommend to all.
Well done guys
During August 2020 I purchased a very classy spiral lampstand from The Lighting Warehouse as well as a desk lamp and I must say that whilst ordering these items online their online website provided the light bulbs that would be required for each product which was also very helpful. The entire online order was delivered within 3 days of having placed the order and when it arrived the lampstand was extremely easy to assemble. I certainly would do business with this company again and recommend their services.
Very prompt and efficient service and love my new product. Thanks very much.
The light arrived and I put it together. It is such amazing quality and looks seriously badass.I’m really impressed and will 100% order from you guys again.
Could track the items and the courier service was professional. Glass lights were safe and secure.
Excellent service will recommend the Lighting Warehouse to friends and make use of it again.
Shocking service. No indication floor lamp needed to be assembled. And base of lamp damaged upon arrival.
Thank you for prompt efficient service. Had a problem with one of the pendants I received, spoke to the lady, Zanele, at the Lighting warehouse. She was fantastic and solved the problem, two days later I received the small replacement.
This is the fourth time I ordered lights and certainly not the last. Thank you again.
Super fast delivery and I absolutely love the light!
In overall I was very happy with the whole shop experience, especially your website is very nice and easy to use.
The only problem I had was when it came to payment.
I wanted to use the credit card route, which I tried to do 3 times.
I gave up. Actually searched other websites and locally for something similar to what you have.
Couldnt find what I wanted elsewhere , then tried again with you, but this time I opted for eft payment. And all was well. No problems.
Fantastic! Made buying a lamp from Australia for my aunt in East London totally painless. Thank you.
Thank you for excellent service and good quality products!
Thanks for the very efficient service. The lamps I bought are gifts so I will only be able to comment on the products once they have been given.
So impressed with your prompt & efficient service, put in the order on the night (very late!) of 15/06 and received on the morning of 17/06! Also, the product descriptions were perfect and I got exactly what I expected, brilliant!!! I might add that your online shopping site is very accessible & easy to navigate. Really appreciate these standards when elsewhere they are dropping!!
Great and easy service. Lights arrived a few days later. Perfectly packed.
I visited a number of other places looking for light fittings and didn’t find any I liked. I finally looked on-line and was blown away by the selection available at The Lighting Warehouse. I bought a number of light fittings on-line but misjudged some sizes. I went into one of the shops today and was met by very courteous and helpful staff. I walked out of there with fittings better suited for my needs. What great selection and options!
It was an effortless pleasure to shop with you online! Your delivery was quick and efficient, will definitely shop with you again
Excellent internet order process and efficient delivery.
Super fast delivery. Item as described. I was so nervous ordering lights online, but all in all – a good experience and a happy customer.
Already searching for my next lights!
Buying new light fittings for my home from lighting warehouse’s online store was an absolute breeze! I ordered the fittings and my purchase arrived within a few days, despite the fact that I live in a very rural area. The fittings I got were considerably cheaper than any other lighting shop I had been to, and for the exact same product! So easy and so worth it! Very happy customer, and will be back!
Globes and lamp were ordered and delivered after 7 days
Extremely speedy and great service for delivery. Screw holes in bracket didn’t fit ceiling. Seems this is a general problem that people need to drill holes themselves.
It was my second purchase from Lightning Warehouse and the way the first purchase went convinced me to use them again. No disappointment there. The parcel arrived before I expected it to. Within 2 days! Great work everyone! Highly recommended!
What an awesome experience! So easy & the courier was incredible! Thank you so much.
Fast delivery, good service!
Sorry to say that the colour of the pendants that I ordered does not match with the colour on your display.
Still waiting for report from your company to sent them back.
So far so good. Waiting for delivery after lockdown
Thank you for the great product and excellent service.
Very happy with our light and the good service we received.
We stay in a small town. This the 3rd order I made at Lighting Warehouse. Super service, Correct product, Speedy delivery. You are my NR 1 “go-to” online store, if I have ANY lighting purchases to do!
Excellent efficient online service and delivery. Impressed.
Beautiful product and exceptional service. Thank you!
The shopping experience was fantastic, I found what I was looking for at a reasonable price. The free delivery service is amazing, and very fast too, so I am all round very impressed. One of the LED floodlights I received however is not working so I will be making contact with regards to returning / swapping it.
I was super impressed with the easy online ordering process and the fact that my parcel arrived only 24 hours after my order had been confirmed! The pricing of all items was very fair / competitive, and the products themselves were exactly what we expected (good quality, simple but good looking, robust light fittings!) I have already recommended the site to a friend and will happily do so going forward – thank you!
Wont order online again. Ordered two identical products. One was an out of box failure. Reported it was told it would be replaced since then no communications and I am sitting with the faulty product
just a quick compliment to The Lighting Warehouse for a brilliant service, from the distribution outlet in Malibongwe (opposite Home Affairs) to the Head office, they assisted in solving our problem with light fitting. The job was done swiftly and efficiently. The company is certainly to be recommended. The service like that is the reason that we have been patronizing them for 25 years and will continue to do so. Best wishes.
This was the quickest delivery ever. I’ve order my lights yesterday and they delivered it this morning! And I am on a farm in Limpopo!!! Well done!
The service was prompt, professional and timely. The the product itself was as depicted and just as imagined.
I ordered my lights at 11:30 this morning, and the driver has just arrived now at 13:15 – less than 2hrs from order to delivery, and everything in perfect order. Incredible, amazing service! Thanks to the whole team at The Lighting Warehouse!
Thank you for your fast efficient delivery.
Did not think twice about the process. Like any other, well managed, online shopping experience. Speedy delivery to just outside the metro boundary.
I found exactly what I was looking for and it was delivered the next day to my house. Excellent service!!
Great service via chat function when I forgot to order light bulbs to go with the lamps, quick delivery, will certainly buy again
Great service, thank you
Great service and speedy delivery to Cape Town.
Amazing service. Ordered a box of bulbs and they arrived the next day in KZN. Very impressed. Thanks
Superfast and efficient online service! Loved the available range and was very impressed with how fast they delivered to Piet Retief
Excellent service, fast delivery! I’m very happy with the product
Thank you very much for the prompt delivery to Cape Town of my lamp set , fast delivery and goods arrived well packed and in good order / very happy with the product . Thank you
Great experience ordered my goods and 2 days later arrived. Thank you!
Love my light, delivery was so fast! I loved that… very efficient
I’m pleased with the products I bought from you. They were delivered promptly. Very good service. Thank you.
Process and delivery was good. One bulb did not work which was not good.
Excellent service and a great product. I’m very impressed.
Wow amazing service. Fastest delivery time, I couldn’t believe it. Stunning products, reasonable prices. Well done will be ordering more lights soon
I have yet to receive my order, it shipped over a week ago. I was told it would arrive this afternoon, I had someone at home the whole afternoon and it didn’t arrive. The courier tracking facility sent to me doesn’t work so I cannot even see what is going on. Not great after such great specials. Thanks
I was thrilled with the service I received and will definitely be shopping with you again and will recommend to family and friends.
Excellent – thank you.
Thank you for the very prompt and painless delivery, excellent service and lovely product.
Had to call the warehouse to change the colour of the product I ordered and the staff were super helpful and amazing. Fixed my mistake in 1 min! Thank you
As usual, quick service, good prices, excellent products. Won’t shop anywhere else.
The delivery was so quick. I placed an order on a Friday and it was at my doorstep by Monday morning 🙂
I think this is the 3rd time we have bought from yourselves online. It has only been easy and a pleasure always. No reason to shop anywhere else for our lights except if we cannot find what we are looking for
Products received quickly and in perfect condition
“The online ordering process was super easy and efficient and notifications, so far have been great.
Excited to receive the light fitting!
Very quick delivery. Great product!
Well organised website, great selection, easy process and quick delivery!
Excellent service. The good care taken in packaging the light was evident. Definitely recommended.
I am so impressed and in awe of the speedy delivery of the lights I ordered online. I have a contractor coming in a weeks time and phoned The Lighting Warehouse yesterday to check whether my order will be delivered in time (outlying area) and I was assured that it will be here in 5 days. I placed my order and 26 hours later, my lights were delivered! Definitely a first in my online shopping experience! Thank you, Lighting Warehouse, I can’t wait to see the end results!
Great 1st time experience. Order arrived speedily and products good as per pic.
Good shopping experience
Super fast delivery. Very impressed
Quick delivery to your door. Easy to operate web page. Quality product, reasonably priced
Excellent service, super fast! Thanks Lennox!
I have previously purchased the same ceiling fan from LWH and then another from Builders WH (price).
Was going to purchase another from BWH but got very poor service.
I was very surprised to see that LWH had a 20% discount and free delivery, which made it a far better buy.
No hassle. Delivered within a reasonable time.
Thank you for your EXCELLENT service and great communication.
Well done in these difficult times
As always, excellent service and great choice of products. Zanele is the queen of customer service!
Blown away by the excellent service! Right from browsing the site looking for what i needed & getting help right there, to the delivery arriving the very next day…. Thank you so much!
Efficient service, speedy delivery. Lovely chandelier
The fan is exactly what we ordered and delivery was quick and within the time frame promised. The remote does not have the same functionality as that which we saw in-store, which is disappointing considering the price, as this is one of the specific reasons we selected this particular fan.
Previous order was delivered promptly and in good order. Will see about this one
Good online experience. Very good customer support by Zanele when there was a problem with the delivery by the courier company. Received my lights when she said I would.
Wonderful!! Thank you. Great service and quality from beginning to end
Very good thanks
Good service from Virginia at Linbro Park, i am highly impressed by your product knowledge, after all,what else do we want ! Thanks for walking extra mile for us. Greatly appreciated . Bra Dan Alberton
All I can say is wow! I placed this order a few hours ago and have already received it.
Your service is 10/10.
Thank you so much.
Your delivery to Cape Town is way too slow and there is no up to date communication about the status of delivery. It’s been 9 days now since you dispatched my package and I have had no delivery not any attempt to contact me either via email, phone or WhatsApp. Compared to other ecommerce business that give constant updates you are lagging very behind.
Great service. Cannot fault it. Was worried about damage from courier but packaged so well so no issues. Thank you.
Good job on the website. Hoping the delivery goes well too.
It was only a pleasure doing business with you. Fast, prompt service! Thank you..
The service I have been receiving from your team has been incredible! I worked in e-commerce for a while and appreciate good customer service as well as giving credit! Well done to your fantastic team, it was an absolute pleasure shopping on your site and I will most certainly be back in the near future!
Good Quality items, very fast (Next Day) delivery. No hassles or delays to replace items.
Overall an excellent online shopping and after sales service experience.
Very satisfied! Great service. Quick Delivery time. Well packed to prevent damage during transport. Great quality! You get what you paid for! Well done!
Excellent service and very quick delivery.
My experience with this company is not a good one. I placed an order online in July. Received one item damaged. I reported it immediately and they collected it promptly. I contacted the Manager who promised to send the courier the next day with a replacement. It is now end August with three more emails of promises and I still have not received my replacement nor my money back.
Every time I query it then I get the same response that a replacement will be sent the next day.
I am now forced to resort to the ombudsman.
Thank you for your prompt delivery. Even though we are in a more remote area and not a big city centre, my purchase arrived within two days!
Simple and efficient web sales, great delivery speed and good quality products as usual. I will always go back to this store. Thank you.
I cannot recommend Lighting warehouse enough! They have a wide range of lights but the best part is the service, outstanding! Thank you thank you can’t wait to see them all up.
THE WEBSITE WAS EASY TO USE AND SUCH AWESOME FAST DELIVERY SERVICE. I ORDERED 3 TIMES OVER TWO WEEKS. THE DELIVERY WAS THE NEXT DAY, AND THE VERY POLITE CALL CENTRE LADY/LADIES PHONED TO CHECK IF SOMEONE WOULD BE AVAILABLE TO RECEIVE THE ORDER BEFORE SENDING THEIR DRIVER/COURIER OUT. THANK YOU FOR THE SERVICE.
Excellent service, user friendly website, quick delivery! Will def recommend!
It is always a pleasure working with The Lighting Warehouse, quick and reliable service with every order.
Website was easy to navigate, pricing and descriptions were clear and the pricing was very competitive
Delivery was timeous and the product was received in good order and is of good quality
I ordered a light fitting on Friday, and it was in my Cape Town office on Monday morning. Great service. I’m now getting all the fitting for my reno from you guys. Well done, and thank you.
Thank you. Helpful person on the phone and easy and efficient ordering system online
Thanx for great service Zanele – You took the black out of Friday and made it a wonderful experience online instead of standing in a line!
I had the most amazing experience with The Lighting Warehouse, in-store and online!! I bought a few items from them and the service was excellent. I would recommend you where ever I go.
Excellent and efficient service ! Order placed on Sunday evening and goods delivered on Wednesday .
Thank You !
Awesome and quick. Great products
Online shopping was a breeze with super fast delivery.
I was impressed!
I had the best experience with Lighting Warehouse, could not believe the quick delivery, it was fantastic thank you.
Excellent service all round from both sales and delivery team, Thank you
I am renovating a new house purchased, and ordered quite a few lights from The Lighting Warehouse. Service and application was smooth and seamless, delivery on time, and no worries in this regard, so I could focus on other matters wrt renovations, thank you, really a great experience!
I would like to compliment you on your slick web site and efficient serviced topped off by driver Lennox. Congratulations, I wish all other enterprises were as slick, efficient and courteous.
Hi, your service was fantastic and quick! Thank you.
My experience with the site was okay; would be nice if we had a few filtering options, but no hassles there. Payment etc.went smoothly.
My experience after, where I missed the bulbs, was exceptional. I missed delivery and bulbs but Naas Oosthuizen sorted things out … Delivery was prompt thereafter and the Bell lights are solid for the kids.
I’d fully recommend the lighting warehouse online experience.
Very impressed by Zanele’s response time and helpfulness. Thank you!
Wow, once again fantastic fast service and delivery and once again I am very happy with the product purchased! Thank you!
I love online shopping for the convenience it affords me but the experience I had on your website when placing my order is above satisfaction. I even found stuff that I have been looking for, for a long time…. Now it’s a matter of budgeting and then I am back for more.
Thanks for the platform to enable us to place orders online.
What a fantastic online shopping experience! I ordered a lamp and 2 shades in the morning and, by mid-afternoon of the SAME DAY, I received my delivery in perfect condition from your polite and friendly driver. Excellent service and products. Thank you!”
Seamless ordering and delivery.
Experienced problems with the items though. Both were exactly the same lights but had different screws and brackets which complicated installation.
Great online ordering experience, fast delivery.
I just want to be able to also download my invoice from the online platform.
Excellent service from The Lighting Warehouse.
It took only a couple of days from my order for a standard lamp to its arrival at my door.
A good quality product which was easy to assemble with the clear instructions provided.
5 out of 5 Stars!
The online and delivery service was on point!
Can’t wait for my lights to be fitted…
Thank you guys
Hot help when I was battling with placing my order. My 4 lights were delivered to a tiny village in the E Cape. All in all, Wonderful service ! Thank you.
Your service is excellent! Thank you.
thank you for the great service you offered and a speedy delivery to my door during this hard times,
your driver was professional and took all safety precautions when delivering the ordered items.
The general service was great, the only challenge is when buying online. I received the wrong items and later when I get the right things the color wasn’t right. But the service was well even when working to correct the mistakes experienced. The service made me forgive them and appreciate them
Online purchase a pleasure. Easy check out, speedy delivery. Just a pity my lamp base had a dent in it.
Excellent all round service. Fast delivery and a good quality product.
Great service. Good pricing. I was a little nervous about shipping long globes across the country but it arrived well packaged and in one piece. Will definitely use The Lighting warehouse again for all our office needs.
Very easy to use website
Unbelievably quick delivery, and happy with the product.
I love your shop! Your fitting is beyond and above the rest of your competition 🙂
Good service, fast response maybe just send an sms about delivery date, I tried to go into your tracking but couldn’t find a delivery date.
Otherwise good service.
Very efficient, professional service with a speedy delivery
Can just say, what a fabulous first time customer experience with Lighting Warehouse. From speaking what the branch at Menlyn and being referred to where to inquire about my order, right up to receiving it. Warm, professional and helpful. Thank you to all!!
You are outstanding!!!!!
One of my favourite shops in ZA and always my go-to for something that little bit different.
Great service. Delivery within 3 days. It was pleasure doing business. I can highly recommend The Lighting Warehouse.
Good service and good quality product
Most impressed with the speed and accuracy of the service provided! Had my light fitting delivered (outside Gauteng) within 2 days! Thank you!
Excellent website that is well organized & makes it easy to choose light fittings.
All in all a pleasant experience.
fast and efficient!
I ordered online from Paarl, in the Western Cape on the Sunday and all of my lights were delivered to my front door by Wednesday. Would recommend The Lighting Warehouse to any one in need of lights. Fast and professional service.
Arrived within 24 hrs of ordering. Quick and efficient
Fastest delivery ever! Ordered at night and arrived first thing in the morning.
Wonderful fast and effective delivery and service
Love my lights
Thanks for the great service. Website said that I could expect delivery between 2 and 5 days. My order arrived the very next day……super impressed!!
Ordered on the weekend and received my 4 lights on the Friday morning.
Will definitely order from you again.
Excellent service, very easy online purchase that arrived promptly and was also wonderful quality.
It has been a wonderful experience from the time I placed my order online. The process was seamless and without any hiccups.
My transactions were delivered by a gentleman who gave me impeccable service from the time he called me in the morning to enquire if I will be home today, and to confirm that he will deliver the order by midday. When he arrived at my home he was professional and explained the returns and exchanges programme in full detail. He answered all the questions that I had, and was left with a wonderful impression of your business. It is really true that a Driver gives clients the overall impression on the type of business they are dealing with. Lennox gave a first good impression and I will definitely place more online orders in the foreseeable future. Thank you Lighting Warehouse and please extend my gratitude to Lennox for his professionalism and friendly nature.
I was extremely happy with my experience shopping online at The Lighting Warehouse. The website is user-friendly (also cellphone compatible which is rare).
My order was delivered ahead of the scheduled delivery date and the product is amazing.
I will highly recommend The Lighting Warehouse to anyone! Great job!!
Thanks a mil!
I had a very positive experience in purchasing with you.
Your sales rep contacted me after working hrs and he was flexible with my request.
Will come back.
I give 10 out of 10
Delivered my order within 24 hours. That is the best service
I’m pleasantly surprised that we got our parcel the following day and we live in the country! Well done!!
Excellent service and products – will definitely recommend to anyone and everyone
Thank you for the excellent service. I ordered 14 lights on Sunday and they arrived today..even though I am in another province
Order and delivery within 24 hours. Great service
I ordered an ceiling light @ 10:20 and it arrived (on free shipping) by 11:20 on the same day. Very impressive Kumaran!
Excellent service and good quality products.
Maybe you should wait until your customer has actually received their order before asking for a review of their shopping experience. Was supposed to arrive yesterday but has NOT.
I really think you should have online tracking for you orders….makes for a lot less frustration.
Great product, great (and fast) service.
Service was excellent. I needed to cancel my order. It was processed immediately. Very impressed. Will definitely be shopping again.
Service is excellent… bought twice from lighting warehouse… and I am impressed with the service. Thank you
Turnaround times are much too long.
The instant messaging was very efficient and they answered all my queries immediately. When i requested a tax invoice I was contacted and it was emailed to me with in 5 minutes.
Service is 10 out of 10
All requests that I made were met, all in the time bracket I asked it to be.
Fast and efficient delivery, BUT what a huge disappointment to see a day after delivery that a discount of over 30% was suddenly offered on the items I ordered.
Everything was received well. Thank you.
Service is exceptional! Within 24 hours I received my order. This is the second time I gave my custom to this company & I am perfectly pleased. Highly recommend ito products & efficiency.
Really good service with fast delivery, will use and recommend The Lighting Warehouse to anyone looking for good quality product and service to match.
The service was great and quick however the poor delivery guy actually asked me to leave a comment saying he has to call each person as the addresses on the parcels is always double and never shows an area. Perhaps make it easier for them giving them complete addresses.
The service was quick and easy. Within 24 hours I had my order. Great experience and will definitely use the online ordering again!
Great, prompt and professional service!!!
Thanks a million.
Dear Lighting Warehouse,
Absolutely smooth, effortless ordering and delivery.
Delivery was so quick as well!
I was very pleasantly surprised.
Easy to place an order online and delivery was very quick, next day. Very impressed with your service. Thank you
Fast delivery, competent advise via email.
Wow wow what a service my goodness am still shocked. Bow down for the speedy service my goodness. Keep up the good work and looking forward to more purchases and good service. Great one honestly
Great and fast
Wow what a service. Brilliant and on point. Looking forward to more shopping experience with you .
Fantastic service, delivery within a few days from ordering online. Thank you.
i have to say that i have been completely blown away by the service and very fast delivery. way beyond expectations. thank you
Online shopping was a nice and pleasant experience. More status changes will be appreciated, went from accepted to processing so one is unaware when the delivery will actually happen. Also, seems not all the products are reflected online which I have seen in store. The online assistant is also very nice, helpful and informative
It was my first time ordering from The Lighting Warehouse. The site was clear and easy, very user-friendly. Prices reasonable, and products arrived on time. Thank you! The experience is super!
Great product, great service!!!
Great range of different styles but website doesn’t seem to work that well on iPads. I put various fittings on my wishlist and there was nothing to indicate where I can look at my wishlist. Email help was quick but the button that they said is there to access the wishlist was simply not there.
Thank you for 5 star service. Highly recommend using Lighting warehouse. Received each order in record speed and with no damages.
Fast, free delivery! Thank you!
It was such an easy online shopping experience – there are so much to choose from – and the easy to use website gives you all the required information at a glance. It saves so much time!
Delivery was done the next day… Stunning light
Thank you for your prompt and excellent service, much appreciated!
Really impressed with the service received. My lamp order was processed and delivered quickly and efficiently. I have to admit to being nervous to receive lamps and shades “in the post” but they were perfectly packaged and arrived with no damages.
Customer communication was also seriously prompt. Thank you!
All was great!
I ordered late on Monday and received my lights Tuesday morning!
Service was much quicker than expected, light is awesome! Thank you guys, highly recommend your services!
I ordered a couple of lights online and the very next day my order was ready for delivery. It’s not everyday one comes across such great service. Thank you for making my world brighter!
From start to finish, outstanding, courteous and prompt service. I was amazed at how quickly the delivery arrived.
Absolutely blown away by the impeccable on-line service. Placed the order on Monday and the box of light fittings arrived on Tuesday. Well done Lighting Warehouse – you delivered way beyond expectation.
Saw your birthday bash ad on Facebook, found something I like and bought it, all seamlessly within about 8 minutes from start to finish. Thanks!
My item was delivered quicker than I expected and my lights are beautiful! The service was truly amazing.
My experience in ordering and delivery was absolutely stress -less! Thank you
I ordered 2 standing lamps in a sale and are delighted with the quality and style of the product. Azzaro lamps. First time I have ordered from Lighting Warehouse via Internet with excellent service and delivery.
As before, world-class service. Keep it up. Thank you
Your excellent service delivery is greatly appreciated!
Super efficient and excellent products, thanks.
Awesome service at an very affordable price!. Received my order the day after placing it! Keep up the great work you doing!
Easy to order, like the suggested bulbs feature. Just need more images of the lights in a room
Thank you for my lights.
The entire process was professional and streamlined!
I will only be hanging the lights in about 6 months, as I am in the process of building my house.
Very easy to use this online experience.
Great service, very quick response from Naas Oosthuizen as well. Delivery person friendly and helpful, great experience, thanks!!
Great service and product, very happy!
I love dealing with the lighting warehouse online and kramervilled team, they are awesome!
Send my thank you’s to Lennox for his awesome approach to taking care of Customers.
He is a shining STAR in terms of taking care of your reputation.
Excellent service and quick delivery. thank you
I am very happy with the lights and their quality.
I will definitely buy again soon.
Easy-to-use Online Service
Only place I could find a classic standing floor lamp for starters and then they shipped to Durban in record time!
So very happy with my purchase!
The delivery was really quick and I received exactly what I ordered.
I was very impressed with The Lighting Warehouse’s efficient service, as well as the quality of their product.
We ordered the product on a Friday afternoon, and it was delivered by the Monday-morning.
Thank you The Lighting Warehouse for making our order so effortless!
Thank you for your excellent service the lighting warehouse is amazing,keep it up.
Thank you , delivery was prompt, products excellent, will for sure be using this service again. Thank you.
PS website is excellent!
The order was placed on 17 July but when I phoned this morning I was advised it will only be dispatched today 23 July since you did not have one of the items in stock. The item was however shown on your online shop as being available at the time I placed my order
Awesome service!! I placed my order this morning and it was delivered the same day
Great service and pricing, thanks for your help!
Excellent service. Online purchase made and delivery took place the next day.
Not the best experience I had with a company. First I receive a broken item. Then when trying to report the broken item the QR code doesn’t work, phoned in only to hear that I must send an email then why tell people you have three ways to report a broken item if there is only one way. Then there is a delay when reporting the broken item for an answer. When someone finally answered the person never even apologized but was curt. Lastly I try the online chat to try and find out when the replacement item will arrive only to be queue position 1 for half an hour so that is obviously also not working. In these uncertain times and tough business times you need to give the best client service and this was never done here. I’m very unhappy with the service I received and only want my replacement item so that I don’t have to use this company again.
Service was so quick, and delivery man was friendly!
Exceptional products, pricing is good and staff excellent
Delivery was fast, but it seems I have to assemble the beaded chandelier myself! Expected it to be ready for installation. Hope I don’t break something when attaching 180 ringlets.
Awesome Service, very happy with the products received! Would recommend. Thank you
Good selection of lighting. Been buying from LW for years. Snappy delivery too. Good online experience.
Die diens wat ek van Lighting Warehouse gekry het, was fantasties. Ek het die ligte die Sondag bestel en was baie verbaas toe dit reeds die Dinsdag afgelewer is. Dit is nou goeie diens. Van die glasies was stukkend en ek het die aangemeld. Twee dae later ontvang ek die HEEL glasies. Baie dankie vir uitstekende diens gelewer. Well done!
Wonderful service Quicker than expected Thank you
The pendant lamps are exactly as advertised and of a high quality. They were easy to install and are working perfectly. Thank you very much.
The after sales service is extremely poor. I bought what I thought was 2x ceiling bathroom lights however they were fittings to be attached to a fan. I wanted to exchange it for two other ceiling lights and had no response to my mail not even an out of office to say they were on holiday. I eventually had to send a message to the whats app line and waited quite a long time for a response. I don’t think lighting warehouse is properly geared to online purchases and particularly returns and exchanges.
I am happy that everything worked exactly as it should. I select the products and received them, fine products I may add, within the promised time frame.
Great! Easy and user friendly. Some photos were not loading, but all in all a good experience.
Unfortunately I have to wait quite a while for delivery- so cannot yet rate the products
Easy ordering and quick delivery. Great products too! Will definitely use your services again.
What a wonderful experience! Delivery was super quick(Wellington, Western Cape).
The MONAGHAN light fitting is beautiful and make such a statement. Thank you!
Thank you for the prompt and professional service.
Very prompt response. Thank you very much
Brilliant, fast and easy to browse and purchase on your website. Delivery was quick and I was notified every step. Will definitely purchase from Lighting Warehouse again
Very efficient service – great product – will definitely use you guys again! Thank you!
Friendly service in online chat. Website is easy to use.
Delivery was fast.
Smooth service all the way, from the website which was user friendly, making payments was easy and i received my order quicker then i had expected. To top it all of all my items where there nothing was missing and very friendly delivery Guy! 5 stars from me.
I was very pleased with the service. The chat service reacted very quickly. We ordered our lights and got them delivered within 2 days. The product is absolutely beautiful. Will recommend 🙂
As your name suggests, it was received lightning quick! Ordered the night before and delivered the next morning in good order! Great online experience!
WOW WOW WOW – now this is what I call excellent service!!!!
Placed an order today, received a phone call 10 minutes later to say my order will be delivered the same day.
I thought okay let’s see, because this doesn’t usually happen and it seems too good to be true.
But true to their word, Lennox delivered my order a few hours later!
Lennox, thank you to you and your team for the best service ever! Keep up the great work!
You’ve made a customer for life 🙂
Quick efficient service with no hassle. Easy to order and pay, quick delivery and an excellent product – much better than what I could find in local shops.
Great service ! Thanks
Ek was aangenaam verras….ek het binne n paar dae my pakkie ontvang. Verpakking was netjies en dit was maklik en duidelik om lig aan mekaar te sit. So julle is tops. Sal beslis weer bestel. Dankie.
fantastic service, it was delivered the very next day and the driver was so friendly and efficient –
such a wonderful experience
Thanks for your prompt response. Awesome
Four items were returned due to damage.
Extremely disappointed in your online shop!
Why do you advertise products, then you do not have stock on hand?
Cancelled my complete order and asked for a refund.
Will think twice before buying from you again.
Really easy to interact with the website, ordering was a breeze and delivery was super quick. Very impressed by the high level of service.
I bought the same light a few months. The service was good, but I paid R500 more, I don’t understand why.
Best service I’ve ever had. Love my lights. Quick and affordable
Answered my question in record time so that I could make a purchase. Excellent speedy delivery. Thank you
One of the best online shopping experiences I have ever had. If you want to improve, put a link to the correct bulbs with your lamps.
Quality products, excellent service & quick shipping.
It would be helpful to be able to track your shipment – i.e. I had no idea when my items were shipped nor when I could expect delivery.
Other than that it was a smooth and easy service to use.
Very fast and efficient service I will definitely recommend your services. Thank you
Lovely shopping online experience.. and now waiting for my stuff, see what it looks like in real life 😉
Excellent turnaround time on the order
Really great! Fast delivery
Best service ever and quick delivery. Keep it up
Fantastic service. I ordered the light and got delivery 48 hours later.
Thank you for super fast delivery. The lamp is simply fabulous.
Great fast service, nice looking product but unfortunately small defects on one lamp
Shopping experience was easy. Delivery was timely and items as ordered and packaged properly. I had one LED downlight fail within a day, which was unfortunate, but such is the nature with lightbulbs. All the others are still working 100%. I will order again in future.
Ordered the pendant light I wanted. Payment process easy. Delivered to me door the next day. Very impressed ?
Wow, I have to compliment the team at The Lighting Warehouse on the exceptional service! The delivery took place the very next day.
Placing an order truly is a pleasure.
The Lighting Warehouse has by far the best prices in the market. Their website is easy to navigate through and ordering online is easy. Their service is fantastic and we received our order within 2 days from placing the order. On top of that, the pendants we bought were beautiful and matched the description and image on the website. I highly recommend The Lighting Warehouse to anyone looking for light fixtures.
Relatively new to online shopping (not sure why, have been booking flights / hotels this way for years) and so was a little apprehensive but i can say i’m very satisfied. Product chosen, order placed and paid for effortlessly. Delivery received within 2 days.
I’m a convert, thank you.
I have just had very good service from The Lighting Warehouse. Thank you so much. After two bad experiences with two other very reputable companies it was a pleasure dealing with you, all online, without a hitch. I have checked the product and they have arrived in perfect condition. Thank you, you will always have my business.
The whole experience was excellent. The range of lights on the website vast and very logically presented. Following my selection of fittings, the delivery arrived in the Western Cape within 5 days. Highly recommend this company.
This is the second order I have placed with The Lighting Warehouse. My first experience was excellent so hoping this one will be too
Great range and simple to use website! Thumbs up!
Great website and a lovely variety to choose from
Great website, really user friendly – makes for easy find of what I am looking for and get the right product delivered on time, every time, what a pleasure!
Always a quick, painless pleasure shopping with you and your after-sales service is impeccable. Deliveries are on-time or early, Kumaran always has a friendly smile and eager to help. The products I’ve bought have been of excellent quality and I will keep on recommending you. Keep it up!
Easy to pay
Excellent service. Thank you
Website was easy to use. Placed my order and literally received the goods the following day – great service!
Brilliant service! I ordered at 8am and it was delivered by 11am
You guys exceeded my expectations, it was fast. Well done
Such a pleasure to get service like this!!! Thank you very much.
The delivery timeline are very quick. However, my recent order had been delivered to my old address I am not sure why when my profile was updated
Excellent experiences with Lighting Warehouse. Always very responsive, attentive to our needs and requests and a pleasure to deal with.
Thanks TLW for an easy and awesome experience ordering my light fixtures online. They were delivered just days later and I’m thrilled!
Very user friendly website. Simple ordering process. Super fast delivery. Extremely pleased! Thank you.
Product 10/10 for quality and price. Delivery service also good
We are super happy with our new pendant lights. Awesome service and great products. Thank you!
I’m new to online shopping and have always been a bit apprehensive to do this. After moving to the little town of Greyton, I no longer had access to shops and malls. I am building a house and decided to order some lights online, using the Lighting Warehouse. The range of lights offered is amazing and the online shopping experience was user-friendly and quick.
The biggest surprise was the excellent delivery time… even out in the country! What an amazing service!
Speedy delivery! I am yet to install the light but the turn around time was impressive
The service I received from Lighting Warehouse was exemplary. I ordered wall lights for my bedroom and they arrived the next day! I then decided I’d chosen the wrong colour and sent an email asking how I could go about swapping them. I was anticipating a complicated process and got the surprise of my life when I received a mail the same day saying simply, “no problem. We’ll deliver the new colour tomorrow. Just give our driver the black lights. “. No mess, no fuss. I was really impressed and can definitely recommend Lighting Warehouse. Great customer service. Well done!
As always, service was excellent and deliver time good
Ordered a bathroom light/extractor/heater combination, very pleased with the service and the product
Very user friendly site!
Great service and products.
Amazing service. Ordered online and literally received it the next day. What a great experience.
Happy to be able to shop and purchase online during lockdown. (delivery after) Took advantage of the blitz sale.
Fast service and fast delivery. We were impressed!!
Thank you for prompt and efficient service. Will definitely support you again.
lights delivered damaged for the second time. Needed to drive to the nearest store to do the exchange. Very disappointing
Excellent service – variety of bulbs received in good order at reasonable prices. Thanks.
Second time buying online. Great service, quick delivery and excellent quality products. Thanks
Great service so far. My order was delivered in 24 hours. I’ve yet to comment on the quality of the product. So far so good
Awesome experience & fast delivery, Tnx
Your service and delivery time was amazing and the product I bought is very good value for money. I highly recommend your company
great experience overall
Quick and easy to use. My lights arrived within three working days.
A great way to go shopping.
The whole process of purchasing light fitting online from you was great – the fittings arrived safely, and a lot quicker than I had anticipated – and they are of an excellent quality, and just what I was looking for.
The only issue was the actual purchasing process online – I was unable to type in a different mailing address, and still process the payment – so in the end your consultant, Zanele Dlamini, who I spoke to when I phoned, sorted it out for me manually, and it was all fine.
There is obviously an error somewhere in the programming of your website, and it wasted quite a bit of my time, trying it several times, all to no avail, and eventually phoning. I REALLY wanted the fittings I had selected, so was prepared to persevere to make sure I got them, but someone else might easily get frustrated with the process, and move on to another supplier.
But your fittings are great, and so was the service you provided!
I found the experience of purchasing light fittings online from the Lighting Warehouse to be remarkably efficient and easy. The experience for retail customers in this industry is usually terrible, so I must commend you for your world-class service and user experience. Also, I was pleasantly stunned when the courier phoned ahead to let me know he would be delivering my order soon! An all round very positive interaction.
Purchase was easy and simple. Delivery was quick and efficient
I ordered a standing lamp from the Lighting Warehouse Online and it was delivered before the estimated delivery date (a great surprise).
The lamp quite beautiful and exactly what I was looking for to light a dark corner in the living room. I’d recommend the Lighting Warehouse for online purchases (speed and value).
Reliable and quick service.
Excellent front end website to view, select and order products. The checkout process was smooth and I received my order prior to the committed delivery date. Brilliant service, well done and thank you.
Disappointed at the length of time to get a simple order to me.
I’d rather pay more and get a reliable online service provider with a 24-48 delivery, not 5 days !!!
Never again…..I’ve had to delay the installation to this Saturday 25 July and probably It’ll have to delay it again for next week..
Excellent service and speedy delivery
Thank you very much.
Products arrived in good order, within the delivery time.
Thank you for prompt, excellent service!
Your delivery guys as usual did not read the instructions. I asked it to only be delivered after the 8th Of December and to contact before delivery. Well they just arrived, had to make arrangements with neighbour to accept it on my behalf. I think that it is bad service
I recently started a Electrical company where I specialize in lighting ,and with demanding clients the lighting warehouse always comes to my rescue,and the staff is very friendly (Mr Lennox)who usually delivers my lights fast and safely, thank you so much guys this is just the beginning of my relationship with you guys 100%
Was a great service experience, well done!
Superb service – so helpful and informative, and my order was delivered the very next day! Thank you, Lighting Warehouse – such a fantastic experience!
Excellent service. Super impressed.
Fast service and a very happy customer 🙂
Thank you I had a great experience. The delivery did not take long, and I am very happy with my purchase.
Exceptional customer experience
Fantastic experience. I ordered on Sunday evening, I was contacted first thing on monday morning regarding delivery which was made on the same day. Great product at a good price. Keep it up.
Most pleasant experience using the website. Places items in trolley. Paid for it and within a few days I received goods exactly as I ordered. Hassle free. Keep up the good work. I recommend using lighting warehouse. Very responsive to questions 1 may have.
Very good selection to choose from.
It was a very good experience – delivered within 48 h – and all without problems
thank you very much!
easy to use web page. Many thanks
Awesome service.. Loved the lights!!!
I think you are absolutely great. Ordered on Monday and the items were delivered on Tuesday. Neatly packed and no damages.
quickest delivery time I have ever experienced. Well done
I absolutely love my lights. They are exactly what I ordered. Just a small suggestion… As an added value service what about offering clients the choice to have one of your electrical suppliers install them?
Great service, order arrived the next day
My only complaint is you don’t have enough detail on your site. You shoild specify if a fitting height is adjustable and the length of the non adjustable part
Very impressed. Ordered and delivered the following day. Just a consideration, please look into notifying when courier has collected for delivery. But, I am really very,very satisfied in your service!
I live in Cape Town; so far ordering a few items that are unavailable down here has been really easy. Natalie has an impressive turn around time when answering emails, something that’s rare in this day and age.
Here’s hoping the lights get here in one piece, which I’m sure they will
Thanks for the fast and excellent service. Will place my next order shortly.
Thank you for good and quick response
Items were true to description. No damage.
And courier arrived in Newcastle in less than 24 hours after i placed my order 🙂
Love the service and love the lights
Goods were quality and pricing was fair for the outdoor lights that I bought.
Delivery was swift, but the presentations and packaging of the items was terrible – almost dangerous; the box was half open and kept together with cello tape. The contents were not secured with bubble wrap to prevent damage. The items were a bit dirty with brown fingerprint marks all over almost like I was sold demo items.
Lighting Warehouse was a pleasure & very efficient ! I highly recommend!!
Wow! Excellent service!
Super fast delivery!
Quick response on emails. Thanks to Zanele for good, friendly and prompt assistance!
I had a very good experience. Easy to order on line, easy to pay and delivery excellent. Well done
The chat helped me make a decision. I felt comfortable with the idea that the one interacting would have the knowledge to give me the right information. Thank you.
What a phenomenal experience! I ordered items, I couldn’t find anywhere else, one evening and had it plugged in the next day. I was super impressed and would highly recommend the service!
I recently purchased 4 lights via the Lighting Warehouse online store as I was not able to find any lights suitable for my purpose at home décor stores in Bloemfontein. I needed bedside table lights that are functional (ie heavy and stable enough not to fall over!), look good and are not overly expensive.
I received exceptional personalised service from the Web team from start to finish, communication as to where we were in the process, and as a great surprise, a discount coupon! I requested that delivery be delayed as we were away for a while. All worked perfectly. Lights were packed securely and I am thrilled with the purchase!
Will definitely try it again in future when I’m next looking for lights.
Thank-you for the exceptional client service. It was wonderful to experience such as it is rare to get good client service in stores these days. We called to say we would be coming to the store to make payment of a quotation we had made, only arrived at the store after 5pm. The staff in the store were very willing to show us around, and to even make suggestions on other items we wanted to add. Thank-you
Excellent service and I love the lamp stands – I am considering ordering two more!
Quick and efficient service – thank you so much!
Fantastic service. Well done!!
Placed order at 08:00. 3 Chandeliers were delivered by 11:00.
Incredible service, driver was efficient.
Easy online ordering system, excellent service and great products, I got a message to say my order was out for delivery within a few hours!
Such a swift, easy to use online shop.
Great service, easy to order and swift delivery
Thank you!! Was a pleasure doing online shopping, i was a bit nervous buying lights online a first for me, but what a pleasure.
Good pics and measurements.
lights arrived 5 days after i ordered and I LOVE THEM!!
will definitely support again
Thanks, the service was excellant
Excellent and Speedy Delivery
Excellent product. Great service from lighting warehouse. Purchased and delivered within three days. Thank you very much
The service was excellent and deliver was within 2 days
What I appreciated was that I requested a call prior to the delivery and that was done.
prompt and efficient delivery, product delivered in perfect condition and as described online. 100 % satisfied
The whole experience was pretty good thank you. Our light fittings arrived and are stunning.
My sincere appreciation for your excellent service and delivery speed on our purchase recently.
As a school principal, I deal with suppliers on a daily basis. Your service is none other than exemplary.
You certainly have a new client for life!
“As we are in the final stages of building our new house I had 3 separate online orders from you in the last one and a half months, two of which were urgent. I am amazed! Your products are affordable and beautiful, the online shopping experience is great, service absolutely excellent and delivery super fast. I will never shop anywhere else for a light. Thanks guys, and a special thanks to Zanele!”
Great experience. Ordered and my lights arrived 2 days later. Keep up the good work.
Easy access, with good variety of products available
Dankie ? exactly what I’ve ordered and just in time
Excellent service, speedy delivery and packed to perfection. Top marks from me.
All-round great experience! Thank you
Very good service and quality! Searching with the filters online made it so easy to find the right products and colours immediately. Delivery was very quick and saved me hours to go myself to find it between thousands of globes in-store. Can definitely recommend them. What I ordered is what I received ??
The best so far
Very efficient website and delivery
Excellent quality and service – best value for money I have come across.
What a pleasure! Easy online shopping experience and super fast delivery considering I live in an outlying area. I am very impressed with the quality of service and will definitely be back!
Efficient service and prompt delivery. Thank you!
Simple. Easy. Priced right. Quick delivery. Everything I need to NOT go to the shops.
Good prompt service.
Pleasant shopping experience. Good info on the products.
Quick delivery. And best of all, the product looked and worked exactly as advertised.
Very happy and I’ll order more.
Very easy experience to find and purchase the items I wanted. Am hoping the delivery experience is just as good
Very happy with product and service. Exactly what I expected from the product. Thank you so much
Great experience, received my lamp within 3 days! Staff and courier extremely helpful and friendly!
Prompt delivery. Always kept in the loop. Good quality products. Efficient and friendly
This was my second online with Lighting Warehouse. The service I have received has been exceptional. And your delivery driver, Lennox, is a treasure. So polite and efficient.
Brilliant service all round
I received the garden spheres and globes about 4 days after placing the order. I am very happy with the goods and service provided by the Lighting Warehouse.
Fantastic online shopping experience. The product looks even better than the picture presented. I am thoroughly pleased with the quality of the light and would recommend anyone to shop from The Lighting Warehouse.
Thank you 🙂
Asking me to rate your service, but you haven’t delivered my order.
Such quick delivery! Driver was so friendly and helpful. Thank you!
The service provided by Lighting Warehouse is amazing. I was kept up to date regarding the progress of my order. My goods arrived timeously and in good order. Thank you Lighting Warehouse
Service is tops. well done.
I was given excellent speedy answers to my questions. Once I placed the order my item was delivered two days later. Excellent in every way!
Quick delivery. Products are great. Only gripe is delivery service that just shows up without warning or arrangement. Very inconvenient. Had to turn back from appointment just to meet the delivery man. Ended up being late.
We are SUPER impressed with the service that Lighting Ware provides. Have ordered online from the many times, it always arrives quickly and safely.
Easy online process and a good selection of products
I was not happy with the lamps I ordered; nowhere on the website did it say I had to assemble them myself so it was a mission as the decorative beads were falling off from the string. The white lamp shades I bought were also very dirty so I was not impressed with my purchase. Only 1 lamp met my expectations, it was bigger than I thought so it added that extra touch to my lounge.
Worst experience ever
1. A courier arrives to collect faulty lights I dont have as this is first time buying from you
2. A day or two later i get a delivery of the wrong lights
3. Im still waiting for my actual order
Quick easy and very user friendly online site.
perfect service, nothing else to say
A brilliant range, well priced.
I received my order in a few days. Stunning chandelier! I had to do a swop and staff at the online returns was awesome, a swop done and delivered.
I am very happy and will buy again from you as soon.
Your service, product, delivery and returns have been exemplary.
easy to browse on web page with great prices.. thank you
Ordered Sunday and our lights arrived Monday morning….excellent service, thank you!!
Excellent service- very efficient and great products & website!!
Our shopping experience with Lighting Warehouse was a very positive one. We are delighted with the product, it’s beautiful. Packaging was perfect, delivery fast, friendly and effective. Thank you!
Service was excellent, but inability to track the courier was frustrating.
I am impressed with your service quality. You attend attention to detail. You delivered as promised. Excellent customer service ????
WE ORDERED TWO FLOOR LAMPS ON THE INTERNET AND WERE PLEASED THAT THEY RECOMMENDED GLOBES AS WELL. SO WE ORDERED THE TWO FLOOR LAMPS PLUS . RECOMMENDED GLOBES AT 10.00PM. TO OUR ASTONISHMENT WE RECEIVED A CALL EARLY THE NEXT DAY; COULD WE ACCEPT DELIVERY TODAY. SO AT 10.00AM THEY WERE DELIVERED. TWO EXCELLENT FLOOR LAMPS AT A MOST REASONABLE PRICE. THEY WERE EASILY ASSEMBLED BY TWO 80+ YEAR OLDS AND THE RESULT WAS TWO EXCELLENT LAMPS THAT WE WERE VERY PLEASED WITH. THEY WORKED PERFECTLY AND WE WERE VERY PLEASED WITH OUR PURCHASE AND THE AMAZING 24 HOUR DELIVERY. VERY WELL DONE LIGHTING WAREHOUSE. VERY HIGHLY RECOMMENDED FOR EXCELLENT PRODUCTS DELIVERED IN AMAZINGLY QUICK TIME. VERY WELL DONE LIGHTING WAREHOUSE, KEEP IT UP!!
Excellent service thanks. No issues at all. Lights arrived in great condition. Thank you
I ordered lights on Sunday and received them on Monday afternoon.
The driver was exceptional!!! What an employee. I love my lights and just want to say thank you for unbelievable service. I have ordered again, i am so happy and excited
Very quick delivery – Lennox the driver very friendly
Placed an order online at 7am and the driver arrived the same day at 1pm. Very pleasantly surprised. Service was outstanding. Great experience! Thank you.
Super Service every time. Thank you so much
Amazing shopping experience. Easy online shopping and the delivery service left me in awe. I placed my order after 4pm and when I got home the next day my order was delivered!! Great experience indeed!!
Great. Only suggestion is for notification prior to delivery as had no indication when it was going to be.
A very smooth and simple experience. Next day delivery was just an added bonus. I have been very impressed with the range of product and the quality.
Absolutely more than satisfied! Best service and will recommend it anytime!
Thank you very, very much.
You were like Lightning.
Your service was excellent. I have never encountered a fast service like yours ever since I started buying online. Even your driver Lennox was extremely polite, professional.
You made it so easy for me not to go anywhere else for my Lighting needs.
The Lighting Warehouse has huge selection of many different lamps, the website is easy to navigate, it’s easy to place an order and quick for the order to arrive. It is my number one choice when shopping for a lamp. However, I wish there were more contemporary, modern designer lamps available. But there seems to be a lack of those in South Africa in general.
Always have a good experience online and in store
I called the Head Office to check stock, and Zanele Dlamini, who answered the phone, was exceptionally helpful. She quickly checked the stock, and offered to deliver to me upon payment. This was a fantastic experience! Well done Lighting Warehouse and especially Zanele!!
Excellent service. Quick and professional
Great service, will definitely do business again.
Thanks…..Ordering was painless and your Courier Delivery Service is fantastic. Order on a Monday……arrived on a Tuesday Morning. Other Online retailers can’t do that…….
A great shopping feeling.
Seriously impressed. Easy to navigate online store and payment flow. Next day delivery by a most courteous and respectful driver.
Excellent service, received my order same day
The delivery was very quick and I absolutely love the pendant light we got. Quality is awesome. Thanks!
Always good to shop with you – everything arrives in one piece and it arrives quickly. thank you once again till next time
I’ve experienced excellent service when shopping in your Ferndale store. Nevertheless, I was absolutely amazed when I ordered 2 lamps online at 9:30 yesterday morning and had them delivered by Edwin before 12:30! Thank you
I was blown away!
My light is hanging and it’s beautiful!
Easy navigation on the website, excellent service and super fast delivery!!!!
I still need bathroom and bedroom lights, I’ll be back?
Excellent service, prompt attention excellent prices
I received a reply to my question within minutes
Hi, I am satisfied with my shopping with you thanks to the chat function which helped me sort out the problem of filling in the form. The form could have a better layout and be easier to use. Otherwise the products are good and the delivery found the farm. Have a good day.
Quick and efficient and lovely product. There was an error as part of the package did not arrive but this was resolved immediately
Great service all round and great product – thank u very much for your prompt delivery ???
I ordered a desk lamp on 28th Feb to be delivered in Cape Town. I sent a query yesterday Thursday as it had not arrived. The Zendesk chat followed up immediately. Naas kept me updated by email all day and the lamp was delivered in the afternoon. Thank you!
Brilliant service as always. Order placed late Thursday evening. Order shipped on Friday morning to my outlying region.
Thank you for being so efficient!!
Great service. Beautiful products.
Seamless – thank you
Quick and easy to find the product. fast response from chat site staff. pleasure ordering
I had no problem with ordering and receiving my lampshade, all went smooth and I am very happy with my shade, the only thing is that the one side of the shade is dented maybe it has to be protected better in transport? Not sure if it was the transport to me or to the warehouse from your supplier.
Easy to order online
Very happy with the excellent service
And my lamps are gorgeous!!
The time taken from ordering to delivery in Cape Town was great. However 1 of the globes that was ordered with the lamp I purchased was broken in the box when I unpacked it which was rather disappointing.
Had a great experience,I ordered a wrong light the service op sending the correct one was extremely fast !
Very good service
I experienced very fast, effective and pleasant service from The Lighting Warehouse. I can recommend them!
Fast, efficient and correct every order
Brilliant service, especially from Naas
Received damaged goods. Still waiting for replacement.
Based in Cape Town. This organization knows how to conduct business. Even a truck breakdown could not hold them back to deliver swiftly. Highly recommended..product high quality..will do more business with Lighting Warehouse.
Very satisfied with service and price. Will use Lighting Warehouse again.
Bought 2 lamps and love them and the service given was excellent
Well done The Lighting Warehouse, I was blown away by the ease of ordering online and the speedy delivery of my goods. Thank you!!
What a great experience. I order the Monday night and Tuesday it was delivered
Excellent service thank you very much. I live in a small town in North West and was pleasantly surprised to receive the parcel one day after i placed the order. Well done Lighting Warehouse.
Brilliant service…. So quick with delivery. Thank you very much!
Online ordering was easy. Delivery was super fast and driver was very professional and efficient. Overall, a great experience
What a brilliant experience to shop with you.
There were some issues though.
1. 2x of the LED Tubes were shattered when they arrived at my house (probably happened in delivering it to me.
2. All the Tubes are warm white and not “COOL WHITE” as I ordered them.
Other than that, I’m a happy customer.
Website easy to navigate and excellent delivery service
When I last ordered online my light was delivered the next day. Very happy with the fast and efficient service
Lamp arrived quickly and purchase online was very quick and easy. product was well priced, but the screw that attaches to your desk or bed quite flimsy, not up to the quality of the rest of the lamp. Overall very satisfied with the lamp and the service, will purchase again.
The raw bolts supplied with Belgravia light to be fitted to a pillar are not long enough.
Otherwise, very efficient dispatch and delivery.
I purchased outdoor lights online, delivery was super fast, within a day or two of order, and well packaged. I would do it again.
So happy to find exactly what I was looking for here in ZA – really great range of products. Excellent customer service also with very reliable and honest staff. Thank you!
Excellent and quick delivery ! Very pleased with the chandelier
Delivery was done within 24hours. Super fast. And I am situated in Bethal. I was very impressed with the fast service. Thank you very much!!!
I just want to thank Gerrit at the Menlyn branch. He really goes beyond what is expected of him. Excellent service Gerrit. I really appreciate it and it is always super dealing with you. Awesome Electrical Services
So user friendly and beautiful products. So very convenient.
Lennox was so helpful and would order from you guys again!
Pragtig, baie goed verpak, elke lig in sy eie houer en baie vinnig! Baie dankie ek waardeer baie!
Fast delivery, excellent service (one of the lamps was slightly damaged, but a new unit was dispatched straight away and received the next day). Very happy with my purchase.
Beautiful, high quality products delivered without damage. Will definitely shop with you again.
Great service and great products.
Received great service from Zanele Dlamini with my order for 3 ceiling fans. She was fast and prompt and e-mailed me the quote almost immediately.
It was my first time buying from LW and what a pleasure. The ease of ordering, the fast delivery and most importantly, the value of my purchase. I got the best quality products at the best price. I’m very happy with my stunning lights and can’t wait to buy more!
easy to use and easy payment options
“What a pleasant experience! Order was conveniently placed online and about 14 hours later, the fittings were delivered! WITH a smile! Will order from you again!”
Excellent service, i had a question and within 10 minutes they came back to me
Great service: ordered a light fitting which arrived damaged. I then phoned and told them the problem. I new one was delivered within 3 days. We’ll done, guys – most impressive!!
Shopping online was fine and delivery went okay, but they can’t tell me where my other boxes are. Only received 4/7 lights.
I’m really impressed by the team at the lighting warehouse, their customer service is commendable and their turnaround time is impressive. I will definitely be using them in the future.
The very best online service I’ve ever received. Order arrived in less than 24hrs. Excellent service. Thanks again!!
Excellent and Reliable service. Thanks
Excellent service. Quick delivery of exactly what I ordered and they even contacted me the day before to ask whether I would be home the next day to receive the order. Thank you!
Really fast and friendly service!! Products are of great value and definitely worth the money. Would definitely recommend.
I have ordered numerous items off the website recently and have been impressed by the speedy delivery from Lighting Warehouse. I’m very happy with my purchases – thank you!
Great service, good prices fast delivery.
My Percy floor lamp arrived sooner than I expected, very carefully wrapped. It’s even better looking than in the pictures! Overall, an excellent experience with The Lighting Warehouse.
Fast and efficient delivery
very easy to order and system professional
Very happy with the light I purchased and super quick delivery!!
Great, speedy service and very happy with the product received.
Exceptional service, same day delivery. Really impressed with the lighting warehouse, most of all my pendant is hanging in my living room and I’m loving it.
awesome delivery and awesome quality!
This is the 3rd time I’ve used LW and each time I was impressed by the great selection of products and speedy delivery/efficient and friendly customer service received.
Keep up the good work!
Will definitely use you again.
Fantastic service. Ordered on Sunday evening and the order was dispatched the following morning for delivery.
I had a hiccup with my account, Zanele has been been very efficient.
Fast and efficient service with quick delivery! Very happy and will definitely do business again. Thank you….
I would like to compliment Lighting Warehouse for the fast and efficient you treated my order. Ordering on your website was a walk in the park and speedy delivery time very impressive! I would definitely make use of you in future and would definitely recommend you to everyone I know. Regards
Delivery was very quick. Great customer service.
Fantastic service and beautiful lampshades.
WOW! I am utterly blown away at the delivery and turnaround. Ordered around 11pm AT NIGHT… by 08h00 the next morning, I had been called by (the incredibly friendly) Zanele from your dispatch, and my order was received, in good order, within a few hours. Given that delivery was free on top of this – I am totally and utterly amazed! THANK YOU!!!!!
A very easy website to navigate, love that you give examples of which globes to use with each product and that I can order the globes with the product. We waiting for our delivery, not arriving as fast as our previous order but this is a very big order so understandable that it would take a bit longer.
Can’t wait to see my house filled with lights from Lighting Warehouse.
Great service and LOVE my new light
Very happy with the product as well as the excellent service and speedy delivery.
Fantastic service and great quality product.
Excellent Service – Thank you.
Awesome service with even better delivery experience . Thanks guys great service and product
Really easy to get specific light fittings that I couldnt find anywhere after driving around for a whole day!
Excellent service:) ordered one day – delivered the next
Your service was like Lightning…I bought on Wednesday 15H00pm and on Thursday 8am your friendly staff called to check if I was available for delivery that day. I rescheduled for Friday and again Friday she called and my order was delivered. The deliveryman Leroy was also friendly and polite. I commend you The Lighting Warehouse. A whole lot of big shops can learn a thing or 2 from your service. U have gained a customer in me. Thank you for your excellent service.
Excellent service, fast, professional and love my lamp! It’s great quality!
Great online shop, had exactly what I wanted
Fantastic service. Received within 24hours. Very happy with our lamps!
Great experience and super fast delivery, well done
My previous experience in the Centurion branch was amazing but I decided to try ordering online this time …battled a little with the process but succeeded and was pleasantly surprised at the speed of the delivery ! And the delivery man was vey pleasant and helpful – would not hesitate to recommend Lighting Warehouse
Website is user friendly, items are easy to find and registration is simple
Excellent service. I sent a message and was phoned back immediately.
Delivery on time and well packaged.
Product is good.
Awesome service with a quick delivery, user friendly website and a great quality product. I love my new fan !!
Everything was timeous and ran smoothly. thank you
This is the 2nd time I have bought from the Lighting warehouse & the service is fantastic! I don’t live in a city so courier deliveries are often a challenge and I have to wait longer for orders to arrive but my parcel was delivered to me in 3 working days, undamaged and exactly what i ordered. I would highly recommend the Lighting Warehouse!
Great; quick and friendly service. Just a breeze ;it give one peace of mind.
Great website and stylish, reasonably priced items
Thank you. Naas Oosthuizen was extremely helpful & patient with regards to answering all my queries about certain wall lanterns.
Website is easy to navigate and the same goes for your online shopping
Great service. We saw your special this morning at 06:00 and immediately placed the order. We expected delivery 2 to 5 days later but at 10:00 the items was delivered. Thank you very much and well done
The order arrived super fast, so that was impressive. However, the items which included 2 small bulbs in small boxes arrived in a box that was open and damaged. Luckily nothing was stolen and nothing broke, but the fact that those 2 bulbs arrived in one piece is a miracle. This would make me nervous ordering from you again as the order was dropped-off at my neighbour’s place and she had no ways of knowing whether anything was taken out of the box.I think additional packing materials like bubble wrap around bulbs and some filler in big boxes would help because I now have to wait and see until it is installed whether the light fittings were damaged or not…So super fast service, but packaging is an issue.
Amazing top quality products and quick delivery – the best place to shop from the comfort of your own home!
I ordered, paid and received.
Hassle free!!! this is what I call a great shopping experience.
I ordered 3 Phoenix LED fans online from The Lighting Warehouse. Ordering was easy. The fans were delivered really quick – within a few days. Very happy with whole purchasing experience.
Good selection and excellent service.
We received the lamps and shades without delay and in good condition. Unfortunately, one of the lamps does not have the lock ring that keeps the shade in place. It will be appreciated if you can get the lock ring sent to us. Maybe you need to review your quality control procedure at the point of packing.
Fast service and very good quality product.
Very good response and advice on the chat and delivery was quick and efficient. Thank you
Easy & convenient. Thank you.
I had an excellent shopping experiance
Happy with my purchases, look exactly the way they did on the website. I ended up not having to collect a few lamps and was refunded within a few days.
What a delight. Very clear and enlargeable pictures on the website with pricing. Very easy to see that any order over R 500 will be delivered for free. Light fittings arrived Marvellous in no time and good time to go into our new home. Thank you very very much.
Thanks for good service!!
What a terrific online shopping experience! Thank you! Placed the order on Saturday and took receipt of products on Monday morning. Lennox, the delivery driver, is a great ambassador for your brand – What great, friendly service! Thank you
thank you we ordered 15 light fittings in total – and received delivery the next day:)
very happy customers
Absolutely brilliant service! I ordered two bedside lamps for my mother and they were delivered just a few hours later.
Great service and site. I bought a great light fitting and have bought the bulbs online today
Very good service! Fitting arrived damaged and Natalie sent a replacement straight away thanks.
Very impressed with the speedy delivery, however my light was delivered broken and now I have to find the time to return it.
The service was excellent and spot on time
Great prices, even greater selection and friendly staff on the phone (I phoned to confirm stock and discount procedures.
People in Cape Town can learn a thing or two about good service and positive client experiences.
Did an online order. Got a call to say goods are on their way. Fast efficient service. Will order from you again.
I’m so impressed and happy with my whole experience! Great website, friendly next day delivery and outstanding quality fans! Thank you!!
Overall a good experience; I like your products, happy with the way it is presented in the WEB pages, easy to find what I’m was looking for. The queries was very quickly answered via emails. Place my order was easy and multiple options of ways to pay… One of them was freaking me our as I had to enter very personal pins and passwords on a site that I newer used before… but I flip out and don a straight EFT from my bank… a system that I trust.
I’m very happy with the product I bought, it does the job, it looks nice and it is very quiet – so VERY HAPPY!
Great service! Ordered light fittings and globes and they arrived just a few hours later! And thank you to Lennox for a great delivery!
Quick and efficient service
The shopping and delivery service was good.
Unfortunately the product had an out the box failure. The solar light came with a remote control that doesn’t work.
We ordered the lights at 7 am and could not believe it when the lights were delivered at 0930 the same morning, that is incredible service.
Lighting Warehouse has been fantastic – quick delivery, efficient call centre and good products. Thank you.
I was very nervous to order a table lamp online without having seen the actual product first so I phoned TLW and was put through to a very helpful person who had actually purchased the same lamp for his son and assured me I could be confident of the quality. At the time of purchase I also made a note that it was essential that I receive a blue one. Upon dispatch I received an email from TLW that the colour had been checked and confirmed. When the lamp arrived by courier I was not at home, the driver offered to bring it to where I was, but I made alternative arrangements. I am absolutely impressed with TLW and their courier. I did not make an expensive purchase, but it was an important one to me, and I can unreservedly recommend the product quality and service that TLW offer.
Thanks so much for the great service!!!! I ordered my products the night and received a call early the next morning to confirm that my order will be delivered that day!! Will definitely recommend. I will be sure to order from you again.
Package received all in good order thanks for the great service
Very good service. Lamps were delivered promptly. One had the incorrect globes. The error was acknowledged and new globes dispatched. Would definitely buy from Lightning Warehouse again.
GREAT EXPERIENCE – Would totally do it again
Thank you, very happy with both the product and the service, the whole experience was hassle free
Satisfied with product. Super fast delivery. Hassle-free
I was happy with the lights I bought, and delivery was very prompt. Just one problem.
The bolts supplied for the pillar top lights are totally inadequate. They are far too short and can’t actually be used.
I was absolutely blown away by how quickly my purchase arrived at my house. From the time I made the order to the time your fabulous delivery driver Lennox arrived at my doorstep it was about an hour. I am thoroughly impressed and I love my new light
website so user friendly.
Next day delivery was fantastic!
Great service. Quick, efficient, hassle-free
Very pleased with both the service and the product
I started communicating with Muhammad at 18:58 and he was still providing feedback at 21:45. He started communicating again the next morning to keep me updated. I was very pleasantly surprised by the service and interactions with Muhammad. Well done, I am extremely satisfied with this whole experience!
Great service! Lamp works really well!
As ALWAYS!!!! Beautiful lights, fast and friendly service! What a joy to go light shopping!!! Thank again 5th time I am impressed!
Online ordering was simple and easy, product catalogue is comprehensive and accurate. My order was delivered on time and complete. Very impressed with the service.
Awesome service. Great lights. No faults. Delivery from Johannesburg to Cape Town was super quick! I ordered on the Thursday and received the order on the Tuesday at my doorstep. Very happy!
What a great experience!
Once my order was placed, I got a call less that 12 hours later to say that my order was ready for collection.
Once again you have outdone yourselves. Bow down very impressed. Will use you anytime for any lighting products
Excellent prices and service! My third experience with Lighting Warehouse and it has been a pleasure every time. Thank you very much!
Excellent service!! Even before The Lighting Warehouse became an online store, we have only received good service. Well done!!
Absolute brilliant experience! There was good communication, quick delivery and friendly staff , I would highly recommend using the lighting warehouse online shop !
Love the fast service! Thank you!!
Very efficient and professional service
Great service and fast delivery.
My goto shop for all my lighting needs
There is just one word for the service at Lighting Warehouse and that is: EXCELLENT!!!
I am planning to buy many, many more light fittings from them.
So simple and easy, especially on repeat orders. Was not even off the website when I received a call to say my order was ready
Delivery was quick. Installation was simple. Just had to tighten the nuts to keep arms from dropping down. A very bright light, a bit too bright for a bedroom.
Best service I’ve received from almost any supplier!
Placed an order quite late at night and received the following morning!
Couldn’t be happier. Thanks!
Holy Smoke……. 18 hours Order to Delivery !!! I would not expect anybody to be able to match this plus i actually got stuff placed on a wish list, unbelievable…. I will most certainly be back for more of this awesome service and brilliant product
Just wanted to compliment you on your amazing service, ordered a light yesterday and already received it this morning. Your driver Lennox was so friendly, professional and efficient. Very impressed.
Excellent service! I ordered a chandelier online and it was delivered the next day. It is beautifully hanging in my kitchen. Thanks so much to the team for the quick and kind service
Quick and efficient.
I could find the type of plugs I was looking for at the best price
Website was easy to navigate and checkout process was simple abs quick
Excellent service, online and in the store self!!
What a lovely experience shopping online ! Of course shopping for lights is a daunting task and doing it online is even more scary ! But not with lighting warehouse . Products were delivered promptly and efficiently ! Definitely be back
I made a note/request to be called telephonically before delivery but the note was ignored.
Not great guys. We ordered 2 each of 2 different desk lamps. Only 1 each arrived. Still waiting for confirmation that the other 2 are on their way.
Great experience delivery earlier than expected NO PROBLEMS
keep on doing it like this
Excellent service and products
Everything about the experience has been fantastic! Superb service, thank you
Absolutely brilliant service. Ordered the previous night and got it the next day. Amazing
Keep up the good work. Your service is excellent.
Easy website to navigate and hopefully light fittings will look the same as on the website 🙂 Very excited for the delivery
Thank you for your excellent service which is not so easy to find these days, much appreciated
Absolute Pleasure. Products great and speedy delivery.
Loved the products and the fast delivery!
First time I have ordered from you. I am very impressed with how easy it was. Your turn around time for delivery was excellent. Products were securely packed. Overall, I’d highly recommend you.
great service, keep it up !!!!
Thank you for the fastest service I’ve ever had from any company.
Keep up the great work guys
I am very happy with your excellent service, thanks to the driver who delivered as he had to wait a few minutes for me.
It is so nice to have companies that still value great service.
The service was excellent and the products excellent.
Easy to order and quick delivery.
Thank you lightning warehouse.
The Lighting Warehouse – the online experience was a good one. The website was easy to navigate, the payment was quick and the confirmation email was prompt. I unfortunately have not received my goods yet so I cannot comment on that.
I would recommend that first make sure the goods ordered is delivered before you ask for a review.
You are the absolute best. Order the light on Wednesday, at 13.00 and received my purchase the following day by 11.00 in Witbank. Best service ever. Thanks a million
I’m extremely impressed with the level of service I received from Lighting Warehouse – there was a small hitch in the delivery to Cape Town, and it was sorted out within 24 hours, with no hassle for me whatsoever. I’m also very pleased with the quality of the products I ordered and have already recommended the site to friends.
Website was easy to navigate and I was able to checkout safely and quickly
I am checking in to acknowledge successful receipt of my beautiful floor lamp.
Thank you for such efficiency with your turnaround times wow guys! And most brilliant was Lennox – I found his mannerisms SO refreshing and professional. I gladly look forward to my next order with you without a doubt!!!
Just want to tell you that the online chat service is SO GOOD. I am not sure who assisted me, but that person gave exceptional service – something that is rare to find these days!
The process of ordering online was painless, hassle free, and quick
I am really impressed by your efficient and really quick service and delivery of items purchased. Pleasant experience buying from your online store.
Excellent products with excellent service.
Hassle free and the goods I ordered arrived the next morning.
Fast and efficient
Service & delivery was Top Class!
As always. Pleasure to do business with Lighting warehouse.
Excellent professional service
The best turn around time! I even had a call asking if they can deliver the next day!
Will be ordering again online.
Very happy with website and delivery:)
Great service – first time I’ve used them and won’t be the last!
Professional service. Fast and efficient.
Will definitely recommend them.
Great online shopping experience and very happy with the light fittings I ordered and received – thank you
Thank you for an easy to use online shopping experience. And super fast delivery.
Good service and timely delivery! Really impressed with my ceiling fan received!
Excellent and efficient service
amazing service! Made an order online in the afternoon and my globes were delivered the next day!
Excellent and professional service!
Exceptional service from Kramerville branch when I needed to swap the fan I bought online ( which was delivered within record time ) Would have no hesitation in highly recommending online and in store sales and service
Wow excellent service received my order within a couple of days and the price was excellent as well. A big thank you
I purchased a lampshade online to be delivered to Plettenberg Bay. It arrived safely in just a few days . The service was first class – quick responses to my emails . I highly recommend them
Excellent service and delivery time.
Smooth transaction and express shipping.
High five to the delivery guy.
Excellent service. Will use you again. Thank you!
Great product. Easy online purchase and next day delivery ❤️
Good stock. Good products. Great service, v speedy delivery Jo’burg to CT. Also staff had a positive attitude when I requested a refund due to the size of fitting not being what we could accommodate (our error). Thanks Lighting Warehouse
I certainly won’t order from The Lighting Warehouse again, this is my second online order and just as disappointing as the first. My first order comprised of two chandeliers which were ordered for the same room, when they arrived the end piece (ceiling cap) differed and now I have two identical chandeliers in the same room with a different ceiling caps. Not the end of the world but every time I am in the room it annoys me. Just shoddy quality control!! My second order was placed on the 15 October and it still hasn’t arrived. The courier apparently only delivers to Hopetown once a week! Good heavens, we have The Courier Guy, Pargo, Paxi and Takealot who deliver here daily. This isn’t the dark ages, online shopping is the norm. I will never order from The lighting Warehouse again, it’s been awful.
Happy with our purchase, I was actually suppose to order all in white but my wife is ok with the mistake I’ve made
Thank you for a super easy online shopping experience, your website has no clutter and goes directly to where the shopper wants to be. Keep up the amazing job. I’ll be back 🙂
Website was super easy to navigate…fantastic appearing products. I am hoping that the actual product does not disappoint. If not I will be ordering more.
Service and delivery was excellent – well done.
Please try and send updates on the status of the order.
Overall excellent service and the products are of good quality
Great service, especially facilitating my return without any questions asked!
I will definitely order lights from your team again.
Web site easy to navigate, order management was great, delivery quick and no breakages. Overall 10/10
Very impressed with prompt delivery and efficient service from Lighting Warehouse.
Great, fast service. Emails answered quickly and very helpful. Great products and great service.
Very good service all round.
I had a delivery at my house yesterday and unfortunately the driver handed over a pen to sign for receipt which I thought in these dangerous times, should not have happened. I know that there are other delivery companies who have suspended all signing for the time being.
Quick response and good service!
Regarding my recent order I am Extremely happy with the products Value and service.
Excellent all round Value
Such a bad experience – never again ! Ordered on Sunday .
Tracking and customer service said goods would be delivered to Wednesday . Electrician arranged late afternoon – no delivery …… excuse couldn’t find address🤣🤣 Thursday delivery before 11:00🤣🤣 pm delivery and only 1 of the lights instead of 3 shipped ! Idiots !!!!!!!!!!!!!!!!!
Great range of products, excellent prices, user-friendly website
Always a pleasure ordering from your warehouse! Fast turnaround time, good prices!
Door to door quick efficient service.
Thank you refund has been received.
The best service I have ever had on the internet! Ordered Sunday delivered Monday ! Thank you very much.
Your website and service has been of a very high standard. thank you so much
Had a very good experience. From online ordering, payment and delivery all running seamless.
Upon opening my lamps the one shade was broken and they’ve offered to replace it no questions
asked. Will definitely recommend to others and use The Lighting Warehouse in the future again!
A very good experience – no hassles in ordering and quick delivery. I am very impressed.
I was very happy with the whole process. The website and ordering process is user friendly. The product arrived 2 days after I ordered and was well packaged and presented. More importantly – the lights were exactly as described on the website so there were no unwanted surprises!
Quick, efficient and accurate service! Great products, as always!
Great service, but would have liked to be prompted to buy a bulb when I bought the lamp. When the lamp arrived, i had no bulb and could not use it until I bought a bulb.
Fantastic, superfast service. I have placed orders twice on this site already and received my products three days later in Saldanha Bay. Will definitely order again.
I was very impressed with your service. Although it was indicated that delivery would take place within 2 – 5 working days, it took place in 1 day! Well done!
Heee bathong, i ordered these lights like yesterday, im expecting the delivery some time next week. Can u imagine my surprise when i got a call from the delivery guy today. Well done guys, well done. ????????
Hi the online purchase went really well. Confirmation of delivery is the problem. We are all in the same boat wondering how long the lockdown will last, but you should send some kind of confirmation, even if it is just a holding e-mail. Good luck. Don
Great way to shop. Click, delivered in the time stated, all in tact. Thank you Lighting Warehouse.
Super fast delivery, thanks.
Ordered pendant lights quick and excellent service delivered in two days thank you!
Absolutely fantastic service – very happy ?
Excellent – Fast and Efficient…
VERY MUCH POSITIVE – THANK YOU FOR YOUR FRIENDLY ASSISTANTS, AND HELP. SUPER IMPRESSED :)”
Hi, Totally happy with the way my order was taken care of. Product true to picture, super fast delivery. very easy website to use. perfect. Thank you
Very, very impressed with my online purchasing experience with Lighting Warehouse. Easy user-friendly web-site, coupled with no-hassles excellent customer service. Highly recommended. Thanks !!
Thank you for your quick service. Online shopping should be like this
Perhaps the best online shopping experience I’ve had. My order was placed the evening and delivered the next morning.
Great service, can’t believe I got my order so quickly even though I live in an outlying area! Very happy with my light, will definitely use Lighting Warehouse again!
I just want to thank you for the excellent service I received. The delivery was not only very speedy, but a breakage during delivery was also replaced without any problem. I truly appreciate it. Thank you again.
Quick and easy online portal. Even your chat is pretty efficient
The experience was quick, efficient and superb. Well done!!!
Your colleague Natalie Pitswe answered all my questions online incredibly well, quickly and competently. Congratulations on such an employee! That’s the only reason I could order the lamps from Germany! It’s unusual today that an online inquiry actually answers the question asked instead of a standardized answer! Compliment.
The service was 5 star.
World class service coupled to an unbelievable delivery time! Well done!!
Great service! Order arrived 3 hours of placing the order on the same day! WOW!
It was a wonderful experience to deal with the Lighting Warehouse.
The process was seamless and smooth. Our order arrived earlier than expected.
And the chandeliers are STUNNING.
On 27 October I placed an online order. I paid the order on 28 October.
To my surprise I received my order yesterday.
Amazing service. Thank you very very much.
I must say I was impressed , quick and easy delivery , easy website
infact easier than using the store
Courier delivery was slow .
Should not 5 days from JHB to Cape Town .
Otherwise all good.
Service was good, product delivered 380 km’s away the next day.
Well done Naas
I am super-impressed with The Lighting Warehouse.
The website is the easiest of all online lighting shops to use. The delivery was within 24 hours fro Jo’burg to Durban. In these trying times, it certainly helped being able to find exactly what I needed without having to leave my home.
Thank you for a fantastic shopping experience
Excellent services and fast delivery also
Always receive good service ..delivery within 3 days and products never disappoints
Easily manageable online store and quick delivery. And I’m super happy with my desk lamp
Website is very user friendly. Thanks for a great online experience!
Easy to order. Delivery fast. We are very happy with our product.
Very fast turn around time, i order the previous night and by next day the order was ready for collection
Unfortunately the order has still not been delivered (10days later).
No delay notifications or other communications until I queried it yesterday. Suddenly it will be delivered same day, which also failed
Everything seems ok. We just have not checked the one bollard that has something rattling around. Unfortunately we can only install all fittings in January as our electrician contracted Covid this week when they were supposed to install everything. Other than that I was impressed by your quick service.
Very good online experience. Just a real pity there is no showroom in the Cape Town area….
Excellent and efficient service!
Very happy with the service and swift delivery of the items I ordered. Many thanks
I order at 3:51pm on Wednesday the 29th of January 2020, and my lights were delivered to me on Thursday, 30th of January, just before 10am, by Lennox. Brilliant service all round
Excellent, easy website! Happy customer!
Beautiful light fittings. Service – quick, efficient!
Well done. Keep going.
Very efficient service. Chandeliers arrived very quickly and well packed. Thank you for your good service
Well haven’t received my order yet, because I’ve just purchased, but the shopping experience was lovely
It was the quickest delivery ever! I pay the order and less than 24 hours later my goodies were delivered in Groblersdal on our farm. Excellent service!!!!
Delivery was prompt and goods were received in excellent quality, but my address was incomplete which caused inconvenience for the couriers
This is one of those rare instances where service is excellent and delivery quick as lightning (pun intended).
My goodness! I ordered online at about 5h30. At 8h00 I got a call to inform me that my order is on its way and at 11h30 I received it.
Such good service is almost unheard of.
Keep it up Lighting Warehouse – you’ll definitely see me again…
There is a definite missing link between the sight and the delivery service.
I left a very clear delivery address, with instructions – and after 3 phone calls the delivery service is eventually on the right track.
The part of the form that allows for additional instructions also does not work.
On speaking with the delivery dispatch officer he said the copy of the waybill they have has no instructions.
A really good experience all round. Order quickly executed and arrived safely, in tact and well packed the next day!
The fan/light was installed today – everything works perfectly!
I’m thrilled with your service and will certainly recommend you.
All the best
Hi, the item I received was chipped. I had an electrician coming around just after it was delivered, I therefore didn’t have time to send it back. I live in CPT and a replacement wouldn’t have arrived on time.
Quite disappointed as I’ve always been happy with the items I’ve ordered.
your service was amazing , I was shocked when i received my order so quickly
Great service from your Kramerville team, online order was wrong because I ordered the wrong light and they did the swop and were very helpful. I will definitely use them again.
Shopping experience great, after-service even better : Faulty product, which was replaced immediately. Excellent service folks, well done.
Lots of choice and easy to order. Hoping the delivery does not take too long
Ordering on line was really simple and easy. Delivery was prompt and the product is nicer than in the photos. 5 Star rating
I’ve ordered numerous lights from The Lighting Warehouse over the past couple of years and my experience has always been very positive. I’m very happy with the quality, and can’t believe how quickly I receive my order! Next day delivery in many cases…. I’ll definitely be back! Thanks for the great service.
Quick and Easy delivery. Very proud of my products that I received. Looks very good in my new room. Thank you Lighting Warehouse.
I am really happy with my purchase, the items look exactly like they do on the website. The only complaint is they did not deliver as specified, but I can understand this as the courier guys must be overwhelmed during this lockdown period.
Excellent and speedy service. Delivery within 24 hours of placing the order.
I cannot complain about the service as there is none, waiting for delivery of our order on the 27th November ??
My lights were delivered to the wrong person and the wrong house. I was told you would fetch them three days later. I could not wait that long as needed them for a meeting. I collected them myself and no offer was made to cover the cost of my petrol.
Ordered from Lighting warehouse in numerous occasions and can truly say I have never had to wait long for my lights – I’m in Kimberley and receive my goods within max of 4 days…products never disappoint, service never disappoints, so I’m always a very very happy client
Excellent service from the beginning to the end. Product quality is excellent.
Brilliant Service. I got what I ordered and got it the next day from JHB to Dbn!! Very chuffed indeed!!
Great online help! I can shop quickly and effectively from my laptop
I was very impressed with the quick delivery and the quality of light. It was also a very good price. I just battled to assemble it as I needed 2 x different size allen keys and the top piece (lamp) kept on falling out of arm which stretched the spring.
Great service and fast delivery. Thanks for the pleasant shopping experience.
Received my order well in advance from the date that was said to be delivered. Neatly packed and just the way we ordered it. Will definitely order again!
Fabulous online and telephonic help with the order from the sales and service team . Not a great courier is used though in my opinion as one of the boxes was missed off . But the team helped me sort it out and we got our parcel . Will definitely order from you again !!
Online experience was good, admittedly so many choices it can become confusing. Is it possible to increase the categories? Payment experience was good, as was communications around delivery.
The package itself was disappointing. There were dirt marks on the lampshade, which were covered by plastic wrap.
Easy to use website. Well laid out. Look forward to receiving my order within the stipulated time period
Excellent turnaround time between ordering and delivery. Happy with my quality lamps!
My whole experience with you was amazing! Thanks a million. I will definitely shop with you again. The only place I can think of where you could improve is to show a ‘loading’ whirly on your web page when screens are loading. Some pages take a couple of seconds to load – and it looks like nothing is happening – so I keep clicking which i suspect starts a new reload. If I saw a whirly I would not keep clicking. All the very best and thanks for the most awesome service I have had in Africa ANYWHERE!!!
I was happy with speedy delivery but I was not contacted before the delivery as I had requested. There are lot of cases of criminals posing as delivery people fooling our domestic workers so Im very strict that she only opens for deliveries I had asked her to expect. Please call me next time
The website, browsing and pricing is good.
I find the delivery process to be unusually lengthy, as we’re still awaiting delivery of an order from around a week ago where all items were listed as in stock.
Extremely happy with purchase and experience. Delivery was so fast and guys who delivered was so friendly and professional. Looking forward to purchasing more from this store for my home.
The product was good—had everything inside what you needed to do a legal installation and the delivery was fast. I’m happy with my purchase.
Amazingly quick delivery. Thank you
The service was good and perfect,delivery was so quick within 3 days
Excellent products at a very reasonable price. Good communication and fast, efficient delivery. I can’t imagine better service – please keep it up
I’m extremely happy with all the items I’ve purchased. Lighting warehouse delivers speedily and items are as they are displayed online. Lighting warehouse makes online shopping a wonderful and easy experience. Thanks.
Good experience all round! Good quality product, efficient delivery .
Hassle free, quick and easy
Impressive turnaround with only 5 hours from order to delivery! I’m extremely satisfied with such service!
Awesome and quick delivery. I originally ordered via Takealot who were useless and kept delaying the order and then told me items were out of stock at Lighting Warehouse.
Then ordered directly and received items within 2 days.
Moral of the story – order from the source
I recently enquired with a number of suppliers regarding a ceiling fan. I received the response, quote, as well as delivery, a full day before the other suppliers even responded. Excellent Service Zanele.
Very happy with the speedy delivery to Hout Bay. The base of the silver desk lamp is dented at the edge and the packaging was damaged I guess it was dropped. I won’t return it, too much hassle and it doesn’t bother me too much since the lamp is behind my monitor. Just to let you know. All 4 lamps are of good quality. Thank you.
Totally happy with service… most efficient online shopping experience I have ever had, very happy with the products too..
Great product. Great service online and prompt delivery. Best professional overall experience as compared to other online platforms for light fittings so far
I commend the lighting warehouse on their superb service delivery,even when I had a problem with one of my lights,they did not hesitate,they just exchanged it.I highly recommend them for their sterling work.Thank you lighting warehouse.
Great quality products at good prices! Fast delivery!
Fantastic service. Thank you
I was impressed with the range available online and that I was able to find the exact light fittings that I was looking. I appreciated the suggested light bulbs that would fit into the fittings. What impressed me even more was the speed of delivery – I placed the order late on a Monday night and early Wednesday morning the package was delivered. I would highly recommend The Lighting Warehouse to anyone looking for an “enlightening” encounter 🙂
Great service – thank you.
Quick on delivery. Products as expected.
Really great service. Efficient ordering and payment system. Extremely fast delivery. Exactly what I ordered, I received it as expected. Would recommend anytime to anyone!
SAD that I missed the promotion on a Harrington chandelier…. 🙁
Maybe just some advice: Give an option to order the globes, when you order a light fitting? That would be nice. 🙂
Overall great experience! Thank you!
I’ve enjoyed every experience I’ve had with Lighting Warehouse. Professional speedy service
My experience was great! Refund on the wrong LED’s was prompt and appreciated.
I still await the gentleman to call me to advise on an alternative LED to be used that we can try instead of what we purchased to ensure warm white without flickering MR16 type.
Overall great service and prompt feedback
Very quick delivery to outlying area. Great quality product packaged correctly. I will buy the rest of my lighting online for delivery. As I am 200km from the nearest branch, as well as keeping with social distancing
Your product selection was broad and interesting. You had stock of an old item that was difficult to locate in Cape Town. Delivery was very quick and the products were received in good order. A pleasure doing business.
Next morning delivery. Very impressive, thank you.
Excellent prompt service. Delivery within 24 hours. and NO hassles. If I need anything again, I shall shop at The Lightening Warehouse. I strongly recommend The Lighting Warehouse to all my friends
Great, quick service and delivery.
I am yet to put up the lights I purchased but I can vouch for their quick delivery and prompt responsiveness to email inquiries. Great service!
Quick and easy. Product was packaged well and arrived within the timeframe. Appears to be good quality and looks great.
Your service was excellent. Easy to order online and track my order. Speedy delivery. Quality products. Thank you.
WAS SO SURPRISE WITH YOUR EXCELLENT SERVICE. MY ORDER WAS SHIPPED MOMENTS AFTER MY PAYMENT
Very happy with the service and prices, just make sure to update your cart with any and all changes. Very positive experience, thanks guys
You over exceeded my expectations. Super fast delivery. Will only buy lights this way in future. Your shop experience was very disappointing so this was a welcome difference. 10 out of 10.
Online purchasing very easy and convenient and I am very happy with my pendant light fitting.
Excellent service. Fast and efficient. I will not use anyone else but you guys.
Thank you for the great service
Really pleased with my purchase and the whole experience was very efficient and delivery was super quick 🙂
Superb service! Very quick delivery (within 24hours) which is fantastic as we are in a rural area!
Easy to order online and I love the look and quality of your lights.
I am an Interior Designer and will for sure recommend you to my clients!
It was a great experience delivery was super fast. Will definitely shop online with you again!!
Efficient and prompt service.
Wow, what a Service, delivery at a blink of an eye.
Quick and efficient service!
I went to buy a globe at the Kramerville shop. The person who assisted was patient – he explained the different types of whites and stuff. Thanks!!
Registration took some time but once logged in it was 1,2,3 and delivery was within DAYS!!! So quick and easy. Keeping me updated every step of the way. Thank you for the most professional service ever.
I bought a light fixture and i’m absolutely in love with it, great quality and better that i expected. Great customer service, quick response. I also received my order within a few days during level 4 which is great! I would definitely order more from this website.
It was a pleasure doing business with you
The relief of knowing that Lighting warehouse will deliver as soon as absolutely possible, is wonderful.
I am more than happy with the service delivery and product. Product was delivered in less than 24 hours. Thank you!
Fantastic experience. Fast and efficient. And I love the lamp.
But way too much packaging. My house was filled with polystyrene and plastic after unpacking the lamp. The environmental impact from the packaging of the lamp is too high. I was actually embarrassed about it.
Perhaps see if your factory can replace polystyrene with either shredded paper, or popcorn, or mushroom packaging etc.
A very quick process from ordering to availability, taking a morning to have the product in hand.
Everything I did with The Lighting Warehouse went as smooth as clockwork. The product was exactly what I expected and the delivery was in time. Thank you very much, Lighting Warehouse.
Always excellent service and products from Lighting Warehouse
I would give The Lighting Warehouse a 5-star review 10 times over.
My order was delivered in perfect condition within less than 24 hours after placing the order.
Great website and good service.
All good thank you. Received very quickly!
Great quality products. Delivery was also seamless. Will definitely be shopping with you again.
Fast and efficient, I’ve purchased twice from them and it happened that the other unit had a factory fault, I reported the issue on Monday to Zanele who was very professional and ensured that she kept me updated, and on Wednesday they delivered the replacement unit. I will never shop anywhere for lights.
Shopping online with Lighting Warehouse was a breeze – no sooner had we placed the order, paid the invoice, the order was delivered within 3 days ( it was a large order too). very happy, fantastic service THANK YOU.
Excellent service. Thank you!
Great service, received products as advertised. Thank you!!
I am thoroughly pleased with the service I have received. Things were smooth and delivery was fast.
Terrible!!!! One week and one day passed since I placed my order. One week passed since I received courier detail and still I have not received my order. No one really seems pro-active to find out what is the issue for the delay on my order. I am hoping all bulbs are still in one piece!
Fantastic service: fast, friendly and efficient! Thanks!
Hi there! I received my lamp on Monday and am super impressed with its quality and so on. Delivery was also really fast. The only thing is that on your website when I placed the lamp into my ‘shopping bag’ I added two of the bulbs that was recommended to me. But these bulbs don’t fit the lamp I bought and so I have no use for them now.
Hope this helps!
Thank you for such amazing service and prompt deliveries
Seem less and effortless experienced. Goods were shipped and received within 24 hours. Will definitely be using them again.
THE best service I have ever received from online shopping!!
Great service! Very friendly delivery. Will recommend LW any day!! Thank you!
My beautiful lamps were delivered today (ealier than expected) by a very friendly staff member Lennox. I am super impressed
am very happy with my first buying experience from you guys – you really performed beyond my expectations. My goods were delivered in a very short time and was of good quality.
I am sure going to recommend you guys and will definitely buy again.
Excellent service and product exactly as described.
Processed my order very quickly and the delivery man named Lennox was very friendly. Pleasure dealing with services like these.
Very fast service. Products at expected quality.
Tx… Product arrived in less than 24 hrs!”
The order arrived on time, as promised, and I am very happy with my purchase: good quality large lamp shade and desk lamp.
Ordering and paying on line was seamless!
Delivery was rapid and accurate.
Thank you Team.
MANY THANKS to Naas.
Easy to use website, great product description and quick confirmation and delivery of orders placed
I received my order within 3 days of ordering. I am pleased to report that all components were as advertised and in good order.
Ordered at 10pm and delivery was just after 11am the following day. If that is not stunning service, I don’t know what it is. You are the quickest, most efficient and the BEST online store out there.
Your delivery guy was so friendly yet professional.
Thanks for the stunning service Lighting warehouse.
Great service and quick delivery. Really have no complaints. Will be purchasing again soon!
Great product, speedy delivery. BUT – if you are not incredibly handy, you need to hire a pro to install the fan… not as straight forward as one would think. 😉
Delivery was within the 2-5 days and correct. The Floor Lamp is stunning! Also received a follow-up call to ensure all is in order – really appreciate it
Great on line experience. Efficient, reliable service, easy navigation on platform and good quality products.
Ordered a Winchester pendant light online.
Online experience was quick and easy.
Product arrived quickly
Unfortunately the light did not fit together properly and was of a really flimsy and cheap feeling material for the price.
Sent back and refund was done.
Great service thank you!!
Very happy with the lights. It looks amazing in my client’s bathrooms.
Also very happy with how fast we got them delivered to Somerset West.
Thank you Lighting Warehouse.
Fast delivery, but the bulbs your website recommend for the chandelier does not fit at all.
Thank you. Naas dealt with me very efficiently and courteously. I’m completely happy with my shopping experience. Thank you.
Thanks for the lights! Going to look awesome! Just thought I’d also take the opportunity to mention how friendly, helpful and positive the delivery guy (Lennox) was.
I haven’t received my current parcel yet (But I think it’s because of Covid 19),
But my previous parcel was perfect, and extremely quick and great service! Thank you!
Excellent service. Happy customer
Great service. Good products
Delivery within 24 hours.
Will continue to use your service.
Very fast and reliable respond and handling.
We really like the lamp we ordered, very good quality.
Excellent service, received on time and as expected
Great service. Ordered and delivered to my door in the remote little town Hogsback within 3 working days!
Excellent online service via chat! Loved it it helped push me over the line!
What a pleasure dealing with The Lighting Warehouse. I ordered my lights and they were delivered the same day. I received a personal call to advise me which i really appreciated. Awesome service.
You just take online shopping to another level! Ordered ceiling fans on Sunday afternoon and it got delivered on Monday afternoon – EXCELLENT service, thanks Lennox!!!!
Delivery was on time. Goods was what I expected. Thank you. I will use your services again.
Fantastiese diens!! Vinnige aflewering!! Baie in my skik met my kopie!! Sal vesèker weer gebruik maak van jul aanlyn winkel!!
I love shopping at The Lighting Warehouse, service is great. So easy and quick.
Service was excellent. Order was easy to place on line. The payment channel was secured properly. Delivery was made within a day. Product is of high quality and affordable compared to other suppliers.
Excellent service. But if a part of your chandelier broke – parts are not for sale to save your chandelier. have to buy a new one.
Great everything. Product to delivery.
Excellent Customer Service!!!
This is the 2nd time we ordered lights from The Lighting Warehouse. Professional service, prompt communication and safe packaging.
Recommended The Lighting Warehouse to other people.
Wonderful and speedy service.
Wow, your service was impressive!!! Paid and the next day my order arrived!!! Well done Thanks so much!!!
WOW!! Im swept off my feet really… The delivery service was so swift. I have not seen the light yet. But YES to the delivery !!
Great service as usual!
Lenny who does the delivery phoned in advance and always friendly and courteous!
Great service from Lennox!
Thank you for the incredible service, as always
Received my lanterns today and they’re perfect, nice and sturdy . Thanks for great service!!! Ordered on Sat delivered in Cape Town on Wed… Thank You Lighting Warehouse, this is the perfect finish to my project.
This is the second time I have ordered light fittings online from yourselves
Both times they have arrived astoundingly fast! And we live at the other end of the country in a dorpie
I could not have received better service
Excellent service and great delivery less than two days
Pleasure to do business with you.
Professional service and speedy delivery. Products top class
Excellent service, fast delivery and good quality products.
Fast efficient delivery. Ordered difficult items to get in a normal store and was a bit apprehensive if I would receive the correct items. Received as ordered from the comfort of my house. Very pleased.
Love the products , good prices, fast delivery!!!!!!!!
Awesome service and experience.
I am so pleased at the whole experience. From advise on CHAT right to delivery within a few days. The sight is easy to navigate, paying was a breeze and FREE DELIVERY always get me! Living in an outlying area often means traveling long distances to have access to beautiful things. Now I can order “jewelry” for my house, without leaving my house. Keep shining bright LIGHTING WAREHOUSE ONLINE!
A+ on service, price and delivery
Good service and keeping me up to date with my online order. I would definitely recommend them.
Great service, ordered online and very happy with the product that I received.
Delivery was quick to.
Top drawer service. Thanks Natalie
Great service! Found exactly what we were looking for, namely black electrical wall plugs. Also very impressed with fast same day delivery. Lightning Warehouse will always be my first choice for lights etc.
Website is well laid out & easy to select the light fitting I required.
A bit more info regarding the size of the light fitting would be of benefit
The product delivered was exactly what was promised. Ordering was painless and delivery was very quick.
Excellent service, well done!
Got my products the day after ordering.
I am extremely happy with the service and assistance I received this morning
Well considering I still haven’t received the product I paid for this review isn’t great….
Great experience! Easy to order and package update was spot on. Many thanks
So easy, fast and professional. Definitely recommend lighting warehouse
Online shopping experience was great but delivery of the product was an issue. No eta on delivery and not possible to track it
Great service! Purchased the light on Sunday afternoon and it was deliver before lunch on Monday!
Super!! Great website with wide range, easy payment, fast delivery
Dear staff of the Lighting Warehouse,
This will be a very brief review, but it is all positive.
The website and catalogue is well laid out, logical & attractive, and I had no problems finding the lamps I wanted. The checkout & payment section was also easy to follow and intuitive. If I might add just one small observation, the Giancarlo lamp colour in the checkout was white in the picture but labelled as black.
The delivery time to our sleepy little hamlet of Bloemfontein was also remarkably quick- two days if I remember. Although I didn’t track the parcel (I think it actually arrived before the tracking was activated), this was a good feature.
The courier was a cheerful & professional fellow, who obviously enjoys his work. Bloemfontein couriers are notoriously unfriendly, poorly trained and lack communication skills, so your man was a five star agent all round.
The lamps themselves were easy to assemble, look good and are obviously well-designed, as they distribute the light evenly, and the ergonomics are such that you never feel as if you might burn your fingers when adjusting the angle in a casual manner. May I also express my appreciation for the fact that the three I ordered were all discounted to 54%; while I wasn’t bargain hunting (I chose purely on aesthetics), this was the cherry on top of a delicious cake (I don’t even even a sweet tooth, so I hardly ever use that metaphor).
I will certainly make use of the Lighting Warehouse online system in future. To be honest, the website is so well designed that you get the impression of walking into a showroom- there are a few lighting places here in Bloem but the stock is very outdated and the service terrible. As soon as I buy bedside tables I will look for reading lights, and I see no reason to bother with anything except your company.
I placed an order on Monday 3 May for light bulbs & one standing lamp. I checked the tracking number provided but after the 4th of May, there we no new updates. I made contact on Monday 9 May in the morning, via the online chat, and was asked to send my email address and that there would be follow-up made.
End of day on Monday, I had still not received feedback so again I contacted you via the online chat. I was then given confirmation that the order would arrive on Tuesday 10 May.
It arrived on Tuesday 10 May, but once we opened the box, saw that our light bulbs were enclosed, but that a wrong light fitting was dispatched. Again I followed up and your online agent swiftly replied and assured me that he would remedy the situation. The wrong light would be collected and the correct one delivered, hopefully today.
The agent did indeed dispatch our lamp on 10 May, so we are awaiting confirmation from the courier as there has been no further updates on the tracking site. We completely understand a mistake creeping in, I am just frustrated by the lack of communication & the tracking site that does not seem to provide regular updates. Last update was on the 10th, so not sure if it is indeed out for delivery today.
Your staff were friendly, fast & helpful.
I just purchased a light via lighting warehouse online I did struggled a bit but thank you to NAAS for further assistance i got my light asap thank you thank you and i will be doing more and more purchase from lighting warehouse
The service was great! My lamp stand arrived in 2 business days and is an amazing quality product
Next day delivery just blew my mind. And your website doesn’t do your products justice- my lamp looks better in real life. Thank you!
I was initially hesitant as online shopping and fragile items on top of it…yes, scary thoughts.
However, I found what I liked and decided to order it.
5 – 7 days I was informed. Settling in to wait for the period, I was highly surprised to receive the package 2 days later.
Everything was included and it is both beautiful and functional.
Thank you for the very positive experience!
I would definitely make use of The Lighting Warehouse again and recommend it to other people.
The Best service I received in a long time
Brilliant service thank you!!
It is my second time shopping on your online store and you have just gotten better and quicker and I have and will continue to recommend to others. It gives access to a great variety of quality goods, to those of us who live in outlying areas and don’t have the means to visit the traditional store fronts
Fast and efficient service. Good quality products.
My experience with The Lighting Warehouse was great. I found the website easy to navigate. The parcel arrived within 3 working days in Cape Town (really quick!), and everything I had ordered was in the box. Plus a useful note to explain how to return items if necessary, and contact details of relevant staff etc. Even the courier was polite and helpful.
Thanks TLW team.
Super efficient service. I ordered online and delivery was the next day. This was during Black Friday promotion. Kudos to you!
The 4 pendant lights I ordered arrived well packed, and are really beautiful. Thank you.
Effortless shopping, registration & checkout
I am satisfied with a great service. Thanks. I received my order on time, and no damaged goods. Lighting Warehouse offers a great service!
Website easy to navigate, used your chat function to find an alternative for a globe I needed, checkout was easy – overall great online shopping experience
Excellent service. Super impressed – will definitely order in future again.
Wow, fast delivery, great product!! Thanks!!
Store staff very helpful, but the stock held at the store was not the same your web site. Also the price was higher & I had to pay in
Excellent service, one of the most efficient online experiences I’ve ever had. Well done and keep it up.
My online/purchase experience for The Lighting Warehouse was absolutely deLIGHTful.
Lighting Warehouse is always efficient and their customer service is top notch. The products are of high quality. One of my best suppliers in general
The glasses in one of the lights was broken and the other one did not have a bracket to mount on the wall. I was not happy
Great online shopping experience. Delivery was prompt – even over the busy Christmas week. Thanks
Excellent service. Delivered to my door safely.
Very happy with ceiling fans. Installed, working and looking good
I made my order online and I really appreciated how easy and fast everything was done. I enjoyed my shopping experience. Thank you for the job well done
I have not yet received my purchase, nor communication as to progress, and an ETA. Thus far, the experience has not been great.
Overall a good online purchase experience.
Greater transparency in terms of delivery date would’ve been great.
Good quality. Their special special offers are really good deals. Love my floor light. Thanks
Thank you so much the service was excellent and will certainly buy from you again. Thank you.
Very good service and swift delivery – thank you!
The experience of shopping was easy and simple, but it is e-commerce so not to hard to get right.
The PROBLEM occurred in the delivery. The items were sent to the billing address and not the shipping address. So had to incur my own cost to have items couriered to the correct address.
The service declined further when none of my follow up emails were answered! Come now Lighting Warehouse, sort it out.
The past two weeks have been a nightmare dealing with ineffective and inefficient suppliers. I have wasted so much time having to ask for quotes to be redone over and over because sales consultants do not listen.
HOWEVER… my dealings with Zanele Dlamini have been fantastic. She is in the ball. The is super fast. She listens. She offers correct advice. She solves problems. She “handles it”.
Zanele my dear – you will go far in your career! As soon as my company is big enough to start employing staff, you’re top of my list! (Sorry Lighting Warehouse ?)
Please share your knowledge and expertise with colleagues. Help everyone around you to be as good as you are. Be a shining example of how business should be done.
My order was delivered fast. Really satisfied with the service. The product is amazing.
Zanele is my Go-to person!
I’ve dealt with her for almost a year.
She gets my lights here overnight and replaces damaged goods overnight!
She is fast, efficient and friendly. Thank you
Lighting Warehouse, for being excellently different in your service and your product range!
Nice website. A bit slow and hangy at times. Like the layout and subdivisions, easy to navigate.
Great, user friendly website unlike many of the others I visited.
Good selection of lights and a fast turn around time with delivery.
I was very impressed!
Fast and efficient!
Order arrived quickly and very happy with the quality of the fitting I purchased
EXCELLENT AND SUPER FAST
My experience was not great. The delivery was efficient but the incorrect globes were delivered.
I had to run around trying to see which are the correct globes, which the centurion store have been kind enough to rectify for me, however despite them trying to source the globes I still do not have the correct globes and I currently sit with INCORRECT globes which I paid for.
Ordering from your website was great. The emailed query I had about the products to be purchased was answered the next day and delivery to Cape Town was 3 days after I placed the order. I have just placed another order.
This was the 1st time I have bought from The Lighting Warehouse & my experience was very pleasant. I opted to do an eft payment & email the remit. I assumed it would take a few days & was very pleased when I got a response withing 24 hours. From ordering, payment through to delivery it took about 3 days. I am very impressed with your service & will be recommending you to friends!
Very happy. The delivery was not right the first time but it was corrected quickly – thank you
Best prices for the most beautiful lights and a wide variety to choose from. The lights I ordered were delivered in record time and when I changed my mind and wanted to exchange some items it was collected at my house the following day. Remarkable service.
Very efficient and excellent telephone person when I phoned with a query. She sorted it out promptly and politely and got back to me fast. Delivery person also very pleasant
Easy and in own comfort zone
Exceptional customer service….
Very impressed! Fast friendly service. I received a faulty item, which was promptly replaced.
Website easy to navigate. Good selection of lights to choose from
The selection was great and the delivery was very prompt. Much appreciated. Will use you again happily.
Several wrong items delivered, not a great first experience.
When we called to advise this, we were told this due to a backlog. The internal reason does not matter to us, important is how you sort it out.
Easy website to use
I ordered on Monday and my lights were delivered the next day! The online chat personnel were also great with answering my question. All in all, I am a happy customer 🙂
What a fantastic experience! Goods ordered online and delivered within promised time. A pleasure shopping online!
So incredibly efficient, next day delivery. Absolutely incredible
Super fast delivery, thanks
Impressed with the service, I got my stuff delivered the same day – impressive, whenever I need light you will be the first people I check!!
Thank you for your excellent service. I have recommended you to my friends.
Placed my order online and received my fans 4 days later.
Fans are not yet installed but the product quality looks great
The experience from start to finish was faultless.
Great to deal with such a professional operation.
Service was excellent from start to finish. I placed my order the one day and delivery was the next day.
I shall certainly use lightingwarehouse.co.za for all my lighting needs from now on.
Great prices and a really good range of options available. I am very happy with my purchase and delivery was easy and smooth…I would have liked to have known in advance when to expect delivery since delivery was 4 days after I expected it (I do live very remotely so this is not surprising)…I did request a phone call before delivery to ensure that I was here and I did not get that, fortunately I was at home when they arrived.
The product was delivered with speed and efficiently. Thank you.
I’m extremely happy about the service, keep up the good work Naas and the team
Absolutely wonderful amazing service
Next day delivery
good and the online help was immediate response which assisted me in purchasing my products
Just a minute ago received part order of purchase – one item broken also Wing 36w was inclusive of both bulbs but only has one included in box
What a wonderful experience I had!
During the lockdown, our water pipes within our walls, burst. We were stuck with no hot water in the bathrooms of our house for 5 weeks. After the plumbers opened up all our walls to fix the pipes, we had to ‘redo’ the bathroom totally… not by choice!
Still under lockdown, I started searching on-line and found exactly what I needed (and loved) as lighting for my bathrooms.
I ordered online with Lighting Warehouse. Their prices were the best! And they promised the world!
They delivered the universe! Such an easy to follow forms, to place the order. Easy options to pay (of which I love paying eft and not with a credit card). Their claim on delivery safety rules for COVID, was exactly what they promised. The delivery guy was so friendly and helpful.
Overall I would order from you anytime and every time! Great experience! Thank you!
The best service I have ever received from any company.
Received my order the same day that I ordered it online.
Excellent, fast service-was delivered day after ordered.
Best service I have had in a long time. Easy to order and pay online. Great communication and item arrived within 48 hours.
Product was exactly as described and looks great
Very happy with my order , excellent product , easy to assemble plus very easy way to navigate through website and online payment . Delivery time so fast ! Excellent service , will recommended to anyone ??
Good quality products.
Can’t wait for my next purchase.
Unbelievable, within two hours of ordering the items online, my order was delivered to my house.
The delivery person, Kumaran, was incredibly friendly and insisted to carry the items inside. He even offered to take the packaging with him. It was my first online order with Lighting warehouse and I am pleasantly surprised. Thanks so much. Best online shopping experience ever!
Great purchase experience and super fast delivery! Amazed at how quick we got our ceiling fans!!
Good special prices – speedy delivery
Fantastic service! Ordered my lights, and they arrived the next day. Also very prompt customer assistance via email, and Lennox went above and beyond to help get my lights delivered. He even called to confirm they had arrived safely and were handed over!
Thank you so much. Excellent service!
Very good response and so far products are working fine – only problem is using a courier who is not registered with Val de Vie estate.
The lamp is great, aesthetically pleasing and very practical. The courier service was professional.
EXCELLENT FAST efficient service.
Thank you Lighting warehouse team !
Delivery did not take long and social distancing was maintained during the delivery
Great to do business with you. delivery was fast and all items delivered as per order.
Exceptional service – delivered the next day !
Very impressed !
Will shop at lighting warehouse again.
I navigated your site from my cell phone. It was glitch free. Very easy access and the purchase was also very easy. It made it a pleasure to shop
Very easy to use online store ……. ordered, payed and delivered in great time.
Easy, seemless online order process, items delivered in good time, very happy.
Excellent service and products. I will definitely buy from you on line again
Website and on-line shopping a pleasure!
Quick delivery, correctly supplied
Fast and efficient service thank you!
Received my lights in good order and delivery was fast!
The lights I bought on promotion are amazing value for money!
Naas was extremely helpful to me and that is why I made my purchase today !
Well done Naas and keep up the good work !!
I have been buying your products for more than 5 years. Highest quality and service. Thank you!
Really great buying experience, I emailed a query for a product that was on special on Black Friday and had a response within 30 minutes. My purchase was shipped very quickly and securely packaged. Very impressed with the service and will definitely buy from again.
Great fast delivery. Easy website to navigate. I was very happy
Excellent,fast service! I got exactly what I ordered.
Such an easy process to buy, and pleasantly surprised by no delivery fee!
Very quick and efficient service. Thank you very much.
Placed my order over a weekend. On Monday the delivery driver phoned me as he was at the gate for delivery. Eventually figured out that he was at the billing address and not at the shipping address. Was a bit disappointed, as I had to pick up the items from a store later that day.
Other than the mix up with the addresses, service was great.
You are one of my favourite online businesses. Always a great experience. Thank you.
Excellent service. Easy ordering process, payment and delivery to Durban within 3 days.
Fantastic service, the courier damaged some of the products and once I informed the your manager the issue was sorted immediately.
I also say the products you supply are of very high quality.
Keep it up not many supplier have such a good feedback response as you Guys.
I cannot believe the speed with which you delivered these items
short of being miraculous
Great service and great products. The shipping was quick and very happy with our purchase.
Only one light out of 3 ordered in the box! No comment that they weren’t all packed just a half complete order. Had to go out at the weekend and purchase 3x more from somewhere else because they were being installed today!
I was struggling to get the bulbs. Fortunately I found them on The Lighting Warehouse online store. Delivery was within 3 days, I am very impressed with the service and the quality of the items ordered. Within 2 weeks I made another order to have some spare bulbs available and I received the same wonderful service. Thank you!!!
Dealing with you was simple, plain, smooth and painless keep it up?
great service from management and deliveries! prompt responses and easy to deal with! I am a very happy customer and will for sure use the lighting warehouse again!
Very happy with my purchase and delivery was super quick….thank you
I was impressed with getting an answer to my initial question within 5 min and pleasantly surprized to get delivery to PE within 3days :-)!
But then the plastic clip of the desk lamp broke almost immediately 🙁 so I am disapionted and don’t know if I’ll use The Lighting Warehouse again.
The desk lamps are both lovely and delivery was prompt. Thank you!
What a pleasant experience! Your lights are beautiful and it was sent to me in Cape Town so fast.
Easy payment process though the payment (think through upay) took some time(around 4-5 minutes). Looking forward to delivery of our pendants!
Great service, delivery fast and efficient – great product !
Very satisfied – thank you, warm regards L
The service is exceptional. I have only used the online service twice, but each time the service exceeded my expectations. Thank you
the service is excellent, keep up the good work team
Everything was resolved smoothly
I bought the Detroit lamp and two Antonio lamps.
Loved both of them. Two screens of the Detroit lamp was broken and Naas said they will send replacement immediately.
Brilliant service. Excellent product.
Your website is easy to use and very informative on products etc.
Wonderful service, excellent website and super fast delivery.
If there is one thing you could improve upon, it would be additional pictures of each item as well as more detail of the item.
All in all, you truly exceeded my expectations.
Great service, quick delivery and good quality product. Thank you.
Only the second time we have ordered from you, the best and fastest service in your industry! Thank you!
Very impressed with the shopping experience, the rapid delivery, the charming delivery man who assembled the lamp AND the product itself.
FAbulous fast, efficient service and very pleased with out purchase. Thanks
Prompt service. Quick delivery. Very well packed as well. Thanks
Your service was absolutely magnificent. Quick with no hassle. Thanks a lot.
I did not realise that there was a choice of colours and did not see any options. I had wanted black lamps and received bronze. It so happens that the bronze will still work and am happy to keep what i have received. Other than that I have been happy so far.
Great and efficient. Like your product range. The third time we have placed an order with your company.
Very professional and helpful service.
I received my products within two days of ordering.
Fabulous service and prompt delivery. Would definitely recommend. The site was also easy to manage.
Fast processing and offered delivery within a day of ordering.
Online website shopping. The search function is useless.
Took me quite a maze to get to led globes.
1. Search Globes and you find yourself looking at pendant lights for the bedroom.
2. Search Led globes and you get shown complete light units that’s got nothing to do with the actual globes.
3. Search downlighters and the same happens.
No reference to the downlighter globes or fittings.
Had the same experience each time I made use of the search function in the past as well.
Reference words programmed on the website should be broadened to include words we as the public actually use describing the type of things related to lighting.
If you don’t use the exact wording “globe packs” it’s a wild goose chase finding them using “globes” or “Led downlighters”.
Luckily I found reference to globe packs and it jogged my memory and that is where I found my globes/lights.
This is the 3rd time I have bought online with Lighting Warehouse, very quick service and delivery. Have recommended your company to others. My order came in 2 days which is really appreciated.
Great service and the products was exactly as advertised – thank you.
Searching for product, ordering and paying all very user friendly, and quick delivery even though do not live in main city.
The ordering process went smoothly and Naas quickly replied to my emails.
The delivery man was friendly on the phone and face-to-face. However, I was shocked when he handed me a pen and a board with a piece of paper on and asked me to sign.I have received deliveries from Clicks and Woolworth during the nationwide lockdown and neither asked me to sign anything. Thankfully I had put on a mask and glove so felt a bit more assured. This spoiled what had, up until then, been a great experience.
What a super customer service experience. The website was very easy to navigate and the purchase seamless. The delivery happened without any stress. So happy with my purchase. Thank you.
Love the floor lamp I bought. The lamp matches the description of the product as advertised. The order was processed so quickly and delivery was prompt. Will do another online shopping soon for chandeliers. Thank you.
Fantastic service. Order was delivered within 24 hours. Really impressed.
What a great service. Always scary choosing a fitting on line. But is is perfect. Delivery as specified 2 days. Kept in the loop regarding tracking. Thrilled!
Your web site seems comprehensive in that there are many choices. I think you are missing a trick or two though. Firstly, I normally do online shopping on my iPad and the experience around that could be improved a lot. There is a lot of flickering and instability with menus. Secondly , I think you are missing a big cross selling opportunity. The one thing your sales team in-store are really good at – ensuring I walk out the store with bulbs that fit and create the lighting I want. Your light descriptions on the site are very sparse and don’t even tell me if the bulb is screw-in or bayonet. I recently ordered 3 desk lamps from you which arrived promptly without bulbs. Luckily I had some screw-in bulbs that were perfect for them. But if I hadn’t, you wouldn’t have seen that sale as I would have gone to the most convenient solution for me – Builders up the road. You should cross link on your web site from light to bulbs, or bulb range appropriate to the light. You could also help us laymen with more information about light colour. Personally I prefer the warmer end of the spectrum – but I had to google what that was in terms of K because you didn’t help me with that. Don’t regard your web site as a catalogue, help your consumers through the process – try and replicate your in-store experience with your excellent sales staff. Think about using landing pages with examples of the lights rather than menu options. Do consumers know the different labels for your types of outdoor lights, for instance? I am intelligent and educated, but I don’t work in your industry so show me example photos of the various types of outdoor lights with your labels underneath. I will know what I am looking for but I don’t speak your language. Come into my world, don’t force me to learn yours.
The previous time I ordered, I received my order within a few days. …this time…I’m still waiting…
As a first time shopper at your store I’m happy with the quick turn around time in getting my order delivered. Cherry on top was knowing which bulb to buy with my lamp. I’ll be returning for another one.
Thank you for such prompt service. My order was delivered next day! I will definitely order from you online again in the future.
There was no communication about my delivery which was terribly frustrating. I didn’t receive a call, email or sms till I reached out to the help desk. The zendesk was very accommodating but also gave me incorrect information such as the time of my delivery and whether or not a bulb was included with my lamp. I was told by delivery would come between 1-2 and it only came at 5:30. I was told there was a bulb included with my lamp so I didn’t buy one only to get the lamp and find out there wasn’t one included. At that point it was too late to go out and buy one because all stores were closed. The experience was really terrible and I don’t think I’m going to shop here again.
Always effortless and efficient!
Great quality products!!
I order three items and received all in 3 days , no hassles , happy customer thank you
Amazing products delivered at lightning speed. Absolute pleasure.
excellent service for a very small purchase , thank you
I was pleasantly surprise by how quickly everything happened. I am very impressed with your service from the first email to the delivery. Keep up the good work.
Great and very efficient service. Thank you!!
Great range of products and prompt delivery. An excellent experience.
Efficient service. Thank you
Wonderful assortment of lights. Very very happy
After buying a beautiful lamp from The Lighting Warehouse on a sale late at night, was I ever surprised when it was delivered before 12 the next morning! Very happy with the product, the price, and the service.
Great service! Sales agent on the telephone was professional. Delivery was quick. Delivery team were professional.
Lighting Warehouse is our number 1 lighting shopping place!
Very easy to order and pay, but the jury is out until I have delivery 😉
Ifound the LED globes that I have been looking for, for over 4 months, ordered and paid by Zapper, Received follow up for the courier and the parcel arrived with 30 hours of order.
And I live on Pietermaritzburg, wonderful service
Very happy with the products I ordered. Delivery was faster than I expected. Will definitely order again.
Shopping online was good.
Just did not follow request with delivery and delivered to someone else…? A bit worrying.
Very quick and easy. Online assistant was most helpful.
Wrong lights were delivered – it took only one phone call, one person spoken to, and the exchange was delivered the next day.
Very impressed. Awesome service.
Ordered online on Sunday received Monday, wow!
The experience was great…delivery quicker than expected and we are delighted with the lights we purchased. The one feature light was actually a lot bigger than we expected…all round good experience.
Delivery was quick. Super impressed by your efficiency. In 24hrs I had my order.
Correct order delivered in good time. Well done
Great service and very quick
Brilliant and efficient service. Thank you.
Excellent, fast service
Great product range, excellent prices, nice website, no complaints, definitely be back again
was very happy with service, you were quick and and fast.. and very easy to order.
Wide variety to choose from. Easy to order. Very positive experience
Service was excellent, thank you so much. Will definitely make use of your online service again.
I was so impressed with the service I received! I ordered the incorrect size lampshade online and Naas and Natalie were so helpful in replacing the product which was delivered the very next day! You don’t often receive service like that so I would like to say a big Thank you to you both.
absolutely love your range. Only thing is when shopping on my phone if I select a light to see more I get bumped back to the beginning again each time I leave that light.
Also, I was very disappointed as placed my last order, then only afterwards saw the ads re birthday sale, and now that light is less R250 a week later.
The wrong box was delivered but that was soon dealt with, so not really a problem.
Purchasing online from the lighting warehouse is the worst online experience I have had with any store for the following reasons:
1. No confirmation that the goods had been shipped.
2. No tracking Number or courier name given.
3. Slow delivery.
4. Courier could not find the house, did not have my number to call and said he was shouted at when he asked the company for my number. Every other courier comes straight to my door, and there are several.
My next lighting order will be from one of your competitors.
An easy online shopping experience with unique and well priced products, and super quick delivery. Look forward to doing business with you again in future.
Very quick delivery and we live 2 1/2 hours from Pretoria….
What a pleasure working with Richard at Alberton.
Fast, efficient, friendly and trouble free service.
Quick and efficient, very professional. Emails were answered professional and promptly and delivery arrived before planned ETA. Happy to know this business is running like a well oiled machine.
Great selection and super-fast delivery – despite being in an outlying area. You guys rock!
So efficient and perfect delivery!!
Truly efficient service and delivery, taken by surprise and delighted with the experience
Great service and delivery turnaround!
Awesome service and delivery. I will definitely use you again.
Fantastic service and products.
Excellent service – could not believe how quickly you delivered! Very impressive!
GREAT SPEEDY SERVICE
The online purchase was relatively easy and the service was impeccable.
I think the quality is poor and therefore the value for money is 3/10.
I got my parcel earlier than I expected though I’m in rural area … Thank you