Excellent service!! Even before The Lighting Warehouse became an online store, we have only received good service. Well done!!

What a pleasure dealing with The Lighting Warehouse. I ordered my lights and they were delivered the same day. I received a personal call to advise me which i really appreciated. Awesome service.

Thank you for prompt, excellent service!

Blown away by the excellent service! Right from browsing the site looking for what i needed & getting help right there, to the delivery arriving the very next day…. Thank you so much!

Great prices, even greater selection and friendly staff on the phone (I phoned to confirm stock and discount procedures.
People in Cape Town can learn a thing or two about good service and positive client experiences.

Great service from your Kramerville team, online order was wrong because I ordered the wrong light and they did the swop and were very helpful. I will definitely use them again.

Thank you for such prompt service. My order was delivered next day! I will definitely order from you online again in the future.

Great service and quick delivery. Really have no complaints. Will be purchasing again soon!

Good online experience. Very good customer support by Zanele when there was a problem with the delivery by the courier company. Received my lights when she said I would.
Thumbs up!

Thanx for great service Zanele – You took the black out of Friday and made it a wonderful experience online instead of standing in a line!

Great and easy service. Lights arrived a few days later. Perfectly packed.

Brilliant service! I ordered at 8am and it was delivered by 11am

easy to use and easy payment options

Fast service and fast delivery. We were impressed!!

I was impressed with getting an answer to my initial question within 5 min and pleasantly surprized to get delivery to PE within 3days :-)!
But then the plastic clip of the desk lamp broke almost immediately 🙁 so I am disapionted and don’t know if I’ll use The Lighting Warehouse again.

Your excellent service delivery is greatly appreciated!

Sorry to say that the colour of the pendants that I ordered does not match with the colour on your display.
Still waiting for report from your company to sent them back.

Quick and easy online portal. Even your chat is pretty efficient

I ordered the Otis floor lamp and a recommended bulb. I received it and I am happy with my purchase. It was easy to assemble and works well.

The delivery took very long, though. Please arrange with your delivery company to inform the client the morning of delivery that they will be tendering delivery that day. It is of no use to receive a phone call that there is someone at the door with no prior warning, if there is no one home.

Otherwise, I am happy with both the service and the price.

Thanks.

I was initially hesitant as online shopping and fragile items on top of it…yes, scary thoughts.

However, I found what I liked and decided to order it.

5 – 7 days I was informed. Settling in to wait for the period, I was highly surprised to receive the package 2 days later.

Everything was included and it is both beautiful and functional.

Thank you for the very positive experience!

I would definitely make use of The Lighting Warehouse again and recommend it to other people.

There was no communication about my delivery which was terribly frustrating. I didn’t receive a call, email or sms till I reached out to the help desk. The zendesk was very accommodating but also gave me incorrect information such as the time of my delivery and whether or not a bulb was included with my lamp. I was told by delivery would come between 1-2 and it only came at 5:30. I was told there was a bulb included with my lamp so I didn’t buy one only to get the lamp and find out there wasn’t one included. At that point it was too late to go out and buy one because all stores were closed. The experience was really terrible and I don’t think I’m going to shop here again.

Well considering I still haven’t received the product I paid for this review isn’t great….

Super fast delivery, thanks

Excellent turnaround time on the order

I went to buy a globe at the Kramerville shop. The person who assisted was patient – he explained the different types of whites and stuff. Thanks!!

Fantastic! Made buying a lamp from Australia for my aunt in East London totally painless. Thank you.

The Lighting Warehouse – the online experience was a good one. The website was easy to navigate, the payment was quick and the confirmation email was prompt. I unfortunately have not received my goods yet so I cannot comment on that.
I would recommend that first make sure the goods ordered is delivered before you ask for a review.

Nice website. A bit slow and hangy at times. Like the layout and subdivisions, easy to navigate.

I love dealing with the lighting warehouse online and kramervilled team, they are awesome!

Next morning delivery. Very impressive, thank you.

I had the best experience with Lighting Warehouse, could not believe the quick delivery, it was fantastic thank you.

Effortless shopping, registration & checkout

Reliable and quick service.

Wonderful!! Thank you. Great service and quality from beginning to end

There is just one word for the service at Lighting Warehouse and that is: EXCELLENT!!!

I am planning to buy many, many more light fittings from them.

Great service as usual!
Lenny who does the delivery phoned in advance and always friendly and courteous!

My lights were delivered about 6 hrs after placing the order- brilliant! Well done, Lighting Warehouse.

The whole process of purchasing light fitting online from you was great – the fittings arrived safely, and a lot quicker than I had anticipated – and they are of an excellent quality, and just what I was looking for.
The only issue was the actual purchasing process online – I was unable to type in a different mailing address, and still process the payment – so in the end your consultant, Zanele Dlamini, who I spoke to when I phoned, sorted it out for me manually, and it was all fine.

There is obviously an error somewhere in the programming of your website, and it wasted quite a bit of my time, trying it several times, all to no avail, and eventually phoning. I REALLY wanted the fittings I had selected, so was prepared to persevere to make sure I got them, but someone else might easily get frustrated with the process, and move on to another supplier.
But your fittings are great, and so was the service you provided!

Thank you for your fast efficient delivery.

Always have a good experience online and in store

Such a swift, easy to use online shop.
Thank you

Wonderful service Quicker than expected Thank you

Absolutely more than satisfied! Best service and will recommend it anytime!

Thank you very, very much.

Very impressed. Ordered and delivered the following day. Just a consideration, please look into notifying when courier has collected for delivery. But, I am really very,very satisfied in your service!

Quick and efficient service – thank you so much!

I ordered online from Paarl, in the Western Cape on the Sunday and all of my lights were delivered to my front door by Wednesday. Would recommend The Lighting Warehouse to any one in need of lights. Fast and professional service.

Buying new light fittings for my home from lighting warehouse’s online store was an absolute breeze! I ordered the fittings and my purchase arrived within a few days, despite the fact that I live in a very rural area. The fittings I got were considerably cheaper than any other lighting shop I had been to, and for the exact same product! So easy and so worth it! Very happy customer, and will be back!

Amazing shopping experience. Easy online shopping and the delivery service left me in awe. I placed my order after 4pm and when I got home the next day my order was delivered!! Great experience indeed!!

Thank you. Naas Oosthuizen was extremely helpful & patient with regards to answering all my queries about certain wall lanterns.
Website is easy to navigate and the same goes for your online shopping

Very quick and efficient service. Thank you very much.

Fast delivery, good service!

I was very impressed with your service. Although it was indicated that delivery would take place within 2 – 5 working days, it took place in 1 day! Well done!

The Best service I received in a long time

Excellent all round service. Fast delivery and a good quality product.

In overall I was very happy with the whole shop experience, especially your website is very nice and easy to use.
The only problem I had was when it came to payment.
I wanted to use the credit card route, which I tried to do 3 times.
I gave up. Actually searched other websites and locally for something similar to what you have.
Couldnt find what I wanted elsewhere , then tried again with you, but this time I opted for eft payment. And all was well. No problems.

I shop online only and this was as good as any other sites that I buy on. Very easy to register an account and clear instructions on what to do to complete an order

Love the fast service! Thank you!!

Totally happy with service… most efficient online shopping experience I have ever had, very happy with the products too..
Thanks

Lighting Warehouse has been fantastic – quick delivery, efficient call centre and good products. Thank you.

Excellent and Speedy Delivery

Very good experience. Order was delivered timeously.

Fantastic service!!

Very good online experience. Just a real pity there is no showroom in the Cape Town area….

Very satisfied! Great service. Quick Delivery time. Well packed to prevent damage during transport. Great quality! You get what you paid for! Well done!

I just purchased a light via lighting warehouse online I did struggled a bit but thank you to NAAS for further assistance i got my light asap thank you thank you and i will be doing more and more purchase from lighting warehouse

Excellent service, very easy online purchase that arrived promptly and was also wonderful quality.

You are the absolute best. Order the light on Wednesday, at 13.00 and received my purchase the following day by 11.00 in Witbank. Best service ever. Thanks a million

I ordered, paid and received.
Hassle free!!! this is what I call a great shopping experience.

Order and delivery within 24 hours. Great service

What a wonderful experience! Delivery was super quick(Wellington, Western Cape).
The MONAGHAN light fitting is beautiful and make such a statement. Thank you!

The product was good—had everything inside what you needed to do a legal installation and the delivery was fast. I’m happy with my purchase.

Thank-you for the exceptional client service. It was wonderful to experience such as it is rare to get good client service in stores these days. We called to say we would be coming to the store to make payment of a quotation we had made, only arrived at the store after 5pm. The staff in the store were very willing to show us around, and to even make suggestions on other items we wanted to add. Thank-you

perfect service, nothing else to say

Professional service. Fast and efficient.
Will definitely recommend them.

Excellent service, one of the most efficient online experiences I’ve ever had. Well done and keep it up.

Second time buying online. Great service, quick delivery and excellent quality products. Thanks

Easy website
Easy to pay
Excellent delivery!
Thank you

I was very happy with the whole process. The website and ordering process is user friendly. The product arrived 2 days after I ordered and was well packaged and presented. More importantly – the lights were exactly as described on the website so there were no unwanted surprises!

Excellent job

Very happy with the service. Ordered items were delivered in record time

Excellent service, speedy delivery and packed to perfection. Top marks from me.

Great 1st time experience. Order arrived speedily and products good as per pic.

Great product, great (and fast) service.

Excellent service.
MANY THANKS to Naas.

Naas was extremely helpful to me and that is why I made my purchase today !
Well done Naas and keep up the good work !!

Hassle free, quick and easy

fast and efficient!

I’ve enjoyed every experience I’ve had with Lighting Warehouse. Professional speedy service

Die diens wat ek van Lighting Warehouse gekry het, was fantasties. Ek het die ligte die Sondag bestel en was baie verbaas toe dit reeds die Dinsdag afgelewer is. Dit is nou goeie diens. Van die glasies was stukkend en ek het die aangemeld. Twee dae later ontvang ek die HEEL glasies. Baie dankie vir uitstekende diens gelewer. Well done!

Service and delivery was excellent – well done.

excellent service, and goods packed well

Good job on the website. Hoping the delivery goes well too.

Thank you for your excellent service. I have recommended you to my friends.

Great service! Sales agent on the telephone was professional. Delivery was quick. Delivery team were professional.
Lighting Warehouse is our number 1 lighting shopping place!

Thank you!

Service was good, product delivered 380 km’s away the next day.

Well done Naas

The Lighting Warehouse’s online service was exceptionally good! I had placed the order in the morning and within a few hours my order was being delivered.

I recently purchased 4 lights via the Lighting Warehouse online store as I was not able to find any lights suitable for my purpose at home décor stores in Bloemfontein. I needed bedside table lights that are functional (ie heavy and stable enough not to fall over!), look good and are not overly expensive.

I received exceptional personalised service from the Web team from start to finish, communication as to where we were in the process, and as a great surprise, a discount coupon! I requested that delivery be delayed as we were away for a while. All worked perfectly. Lights were packed securely and I am thrilled with the purchase!

Will definitely try it again in future when I’m next looking for lights.

Good service

I was extremely happy with my experience shopping online at The Lighting Warehouse. The website is user-friendly (also cellphone compatible which is rare).
My order was delivered ahead of the scheduled delivery date and the product is amazing.

I will highly recommend The Lighting Warehouse to anyone! Great job!!

Thanks a mil!

Absolutely fantastic service – very happy 😃

I’m pleasantly surprised that we got our parcel the following day and we live in the country! Well done!!

prompt and efficient delivery, product delivered in perfect condition and as described online. 100 % satisfied

Very efficient service – great product – will definitely use you guys again! Thank you!

Received my lanterns today and they’re perfect, nice and sturdy . Thanks for great service!!! Ordered on Sat delivered in Cape Town on Wed… Thank You Lighting Warehouse, this is the perfect finish to my project.

Web site easy to navigate, order management was great, delivery quick and no breakages. Overall 10/10

What an awesome experience! So easy & the courier was incredible! Thank you so much.

Great service – first time I’ve used them and won’t be the last!

Great service and product, very happy!

Website easy to navigate and excellent delivery service

Fantastic experience. Fast and efficient. And I love the lamp.

But way too much packaging. My house was filled with polystyrene and plastic after unpacking the lamp. The environmental impact from the packaging of the lamp is too high. I was actually embarrassed about it.

Perhaps see if your factory can replace polystyrene with either shredded paper, or popcorn, or mushroom packaging etc.

Cheers

The best turn around time! I even had a call asking if they can deliver the next day!

Will be ordering again online.

Very happy with website and delivery:)

Great service and great products. The shipping was quick and very happy with our purchase.

Easy website to navigate and hopefully light fittings will look the same as on the website 🙂 Very excited for the delivery

Quick on delivery. Products as expected.

Best prices for the most beautiful lights and a wide variety to choose from. The lights I ordered were delivered in record time and when I changed my mind and wanted to exchange some items it was collected at my house the following day. Remarkable service.

What a lovely experience shopping online ! Of course shopping for lights is a daunting task and doing it online is even more scary ! But not with lighting warehouse . Products were delivered promptly and efficiently ! Definitely be back

I just want to thank Gerrit at the Menlyn branch. He really goes beyond what is expected of him. Excellent service Gerrit. I really appreciate it and it is always super dealing with you.  Awesome Electrical Services

Excellent service. I sent a message and was phoned back immediately.

Very happy with my purchase and delivery was super quick….thank you

The experience was quick, efficient and superb. Well done!!!

Very prompt response. Thank you very much

You guys exceeded my expectations, it was fast. Well done

Great prices and a really good range of options available. I am very happy with my purchase and delivery was easy and smooth…I would have liked to have known in advance when to expect delivery since delivery was 4 days after I expected it (I do live very remotely so this is not surprising)…I did request a phone call before delivery to ensure that I was here and I did not get that, fortunately I was at home when they arrived.

Everything about the experience has been fantastic! Superb service, thank you

What a delight. Very clear and enlargeable pictures on the website with pricing. Very easy to see that any order over R 500 will be delivered for free. Light fittings arrived Marvellous in no time and good time to go into our new home. Thank you very very much.

Great service and great products.

Excellent, fast service-was delivered day after ordered.

Very easy to order
Delivery very fast
Courier courteous
after sales service really good.

Always excellent service and products from Lighting Warehouse

I ordered a light fitting on Friday, and it was in my Cape Town office on Monday morning. Great service. I’m now getting all the fitting for my reno from you guys. Well done, and thank you. 

Great service – thank you.

Good Morning
My experience was great! Refund on the wrong LED’s was prompt and appreciated.
I still await the gentleman to call me to advise on an alternative LED to be used that we can try instead of what we purchased to ensure warm white without flickering MR16 type.
Overall great service and prompt feedback

Thank you I received my order and extremely happy

My sincere appreciation for your excellent service and delivery speed on our purchase recently.
As a school principal, I deal with suppliers on a daily basis. Your service is none other than exemplary.
You certainly have a new client for life!

Impressive turnaround with only 5 hours from order to delivery! I’m extremely satisfied with such service!

Quick and efficient, very professional. Emails were answered professional and promptly and delivery arrived before planned ETA. Happy to know this business is running like a well oiled machine.
Well done!

Excellent

Fabulous online and telephonic help with the order from the sales and service team . Not a great courier is used though in my opinion as one of the boxes was missed off . But the team helped me sort it out and we got our parcel . Will definitely order from you again !!

Shopping on your site was truly awesome, goods arrived in good time and was properly packaged. Quality of the lamp and bulb I bought was also very good, pleasant experience overall.

The service was great! My lamp stand arrived in 2 business days and is an amazing quality product

A very good experience – no hassles in ordering and quick delivery. I am very impressed.

So user friendly and beautiful products. So very convenient.

Thanks TLW for an easy and awesome experience ordering my light fixtures online. They were delivered just days later and I’m thrilled!

Great, user friendly website unlike many of the others I visited.
Good selection of lights and a fast turn around time with delivery.
I was very impressed!

You were like Lightning.

Your service was excellent. I have never encountered a fast service like yours ever since I started buying online. Even your driver Lennox was extremely polite, professional.

You made it so easy for me not to go anywhere else for my Lighting needs.

Thank You

Excellent service. Same day delivery.

Driver who delivered also very friendly and efficient.

Thank you

Danette

All was great!

Excellent and professional service!

All good thank you. Received very quickly!

Awesome.

Bought 2 lamps and love them and the service given was excellent

Wonderful assortment of lights. Very very happy

An easy online shopping experience with unique and well priced products, and super quick delivery. Look forward to doing business with you again in future.

Your service was like Lightning…I bought on Wednesday 15H00pm and on Thursday 8am your friendly staff called to check if I was available for delivery that day. I rescheduled for Friday and again Friday she called and my order was delivered. The deliveryman Leroy was also friendly and polite. I commend you The Lighting Warehouse. A whole lot of big shops can learn a thing or 2 from your service. U have gained a customer in me. Thank you for your excellent service.

Superb service

What a phenomenal experience! I ordered items, I couldn’t find anywhere else, one evening and had it plugged in the next day. I was super impressed and would highly recommend the service!

Your website and service has been of a very high standard. thank you so much

Great service, might have been a good idea to include the option to buy lightbulbs and add to purchase and delivery.

Great experience delivery earlier than expected NO PROBLEMS
keep on doing it like this

Simple. Easy. Priced right. Quick delivery. Everything I need to NOT go to the shops.

Thanks…..Ordering was painless and your Courier Delivery Service is fantastic. Order on a Monday……arrived on a Tuesday Morning. Other Online retailers can’t do that……. 

A great shopping feeling.

I had an excellent shopping experiance

I was very nervous to order a table lamp online without having seen the actual product first so I phoned TLW and was put through to a very helpful person who had actually purchased the same lamp for his son and assured me I could be confident of the quality. At the time of purchase I also made a note that it was essential that I receive a blue one. Upon dispatch I received an email from TLW that the colour had been checked and confirmed. When the lamp arrived by courier I was not at home, the driver offered to bring it to where I was, but I made alternative arrangements. I am absolutely impressed with TLW and their courier. I did not make an expensive purchase, but it was an important one to me, and I can unreservedly recommend the product quality and service that TLW offer.

Zanele is my Go-to person!
I’ve dealt with her for almost a year.
She gets my lights here overnight and replaces damaged goods overnight!
She is fast, efficient and friendly. Thank you
Lighting Warehouse, for being excellently different in your service and your product range!

Did an online order. Got a call to say goods are on their way. Fast efficient service. Will order from you again.

Can just say, what a fabulous first time customer experience with Lighting Warehouse. From speaking what the branch at Menlyn and being referred to where to inquire about my order, right up to receiving it. Warm, professional and helpful. Thank you to all!!

You are outstanding!!!!!

Excellent service and very quick delivery.

Great experience. Can’t wait for my delivery.

It was a pleasure doing business with you

Great all round experience- quick delivery

Well organised website, great selection, easy process and quick delivery!

Excellent website that is well organized & makes it easy to choose light fittings.
Speedy delivery.
All in all a pleasant experience.

My only complaint is you don’t have enough detail on your site. You shoild specify if a fitting height is adjustable and the length of the non adjustable part

Ifound the LED globes that I have been looking for, for over 4 months, ordered and paid by Zapper, Received follow up for the courier and the parcel arrived with 30 hours of order.
And I live on Pietermaritzburg, wonderful service

Hi Guys

The experience from start to finish was faultless.

Great to deal with such a professional operation.

Charles

The best service I have ever had on the internet! Ordered Sunday delivered Monday ! Thank you very much.

Great service, easy to order and swift delivery

Great range of different styles but website doesn’t seem to work that well on iPads. I put various fittings on my wishlist and there was nothing to indicate where I can look at my wishlist. Email help was quick but the button that they said is there to access the wishlist was simply not there.

What a fantastic experience! Goods ordered online and delivered within promised time. A pleasure shopping online!

“The online ordering process was super easy and efficient and notifications, so far have been great.
Excited to receive the light fitting!
Thank you!”

Thank you for your prompt and excellent service, much appreciated!

What a pleasant experience! Your lights are beautiful and it was sent to me in Cape Town so fast.

The delivery was so quick. I placed an order on a Friday and it was at my doorstep by Monday morning 🙂

Super fast delivery. Item as described. I was so nervous ordering lights online, but all in all – a good experience and a happy customer.
Already searching for my next lights!

Thank you so much the service was excellent and will certainly buy from you again. Thank you.

Online ordering was easy. Delivery was super fast and driver was very professional and efficient. Overall, a great experience

I’m pleased with the products I bought from you. They were delivered promptly. Very good service. Thank you.

Great purchase experience and super fast delivery! Amazed at how quick we got our ceiling fans!!

The service is exceptional. I have only used the online service twice, but each time the service exceeded my expectations. Thank you

There is a definite missing link between the sight and the delivery service.

I left a very clear delivery address, with instructions – and after 3 phone calls the delivery service is eventually on the right track.

The part of the form that allows for additional instructions also does not work.

On speaking with the delivery dispatch officer he said the copy of the waybill they have has no instructions.

Most impressed with the speed and accuracy of the service provided! Had my light fitting delivered (outside Gauteng) within 2 days! Thank you!

I received a reply to my question within minutes

I love online shopping for the convenience it affords me but the experience I had on your website when placing my order is above satisfaction. I even found stuff that I have been looking for, for a long time…. Now it’s a matter of budgeting and then I am back for more.
Thanks for the platform to enable us to place orders online.

Wow, wow, wow! Same day delivery? You are setting the new standards Lighting Warehouse! I ordered late morning and had it by the afternoon (a chandelier). I am utterly impressed. Thank you!

“What a pleasant experience! Order was conveniently placed online and about 14 hours later, the fittings were delivered! WITH a smile! Will order from you again!”

I ordered a couple of lights online and the very next day my order was ready for delivery. It’s not everyday one comes across such great service. Thank you for making my world brighter!

Excellent service. Quick delivery of exactly what I ordered and they even contacted me the day before to ask whether I would be home the next day to receive the order. Thank you!

Hi there! I received my lamp on Monday and am super impressed with its quality and so on. Delivery was also really fast. The only thing is that on your website when I placed the lamp into my ‘shopping bag’ I added two of the bulbs that was recommended to me. But these bulbs don’t fit the lamp I bought and so I have no use for them now.
Hope this helps!
Regards

Hi, I am satisfied with my shopping with you thanks to the chat function which helped me sort out the problem of filling in the form. The form could have a better layout and be easier to use. Otherwise the products are good and the delivery found the farm. Have a good day.

Excellent, easy website! Happy customer!

Excellent service! I ordered a chandelier online and it was delivered the next day. It is beautifully hanging in my kitchen. Thanks so much to the team for the quick and kind service

“As we are in the final stages of building our new house I had 3 separate online orders from you in the last one and a half months, two of which were urgent. I am amazed! Your products are affordable and beautiful, the online shopping experience is great, service absolutely excellent and delivery super fast. I will never shop anywhere else for a light. Thanks guys, and a special thanks to Zanele!”

Great, speedy service and very happy with the product received.

Excellent service – could not believe how quickly you delivered! Very impressive!

Easy & convenient. Thank you.

Service was much quicker than expected, light is awesome! Thank you guys, highly recommend your services!

Very good service

Easy to order, like the suggested bulbs feature. Just need more images of the lights in a room

What a super customer service experience. The website was very easy to navigate and the purchase seamless. The delivery happened without any stress. So happy with my purchase. Thank you.

When I last ordered online my light was delivered the next day. Very happy with the fast and efficient service

Great service! Purchased the light on Sunday afternoon and it was deliver before lunch on Monday!

Very easy to use website
Unbelievably quick delivery, and happy with the product.

The relief of knowing that Lighting warehouse will deliver as soon as absolutely possible, is wonderful.

Thanks so much for the great service!!!! I ordered my products the night and received a call early the next morning to confirm that my order will be delivered that day!! Will definitely recommend. I will be sure to order from you again.

My order was delivered fast. Really satisfied with the service. The product is amazing.

I recently enquired with a number of suppliers regarding a ceiling fan. I received the response, quote, as well as delivery, a full day before the other suppliers even responded. Excellent Service Zanele.

Great service! Lights delivered in 3 days. Went over and above to help me with a request to have lights changed. Thanks.

So incredibly efficient, next day delivery. Absolutely incredible

Brilliant service, especially from Naas

The Lighting Warehouse has by far the best prices in the market. Their website is easy to navigate through and ordering online is easy. Their service is fantastic and we received our order within 2 days from placing the order. On top of that, the pendants we bought were beautiful and matched the description and image on the website. I highly recommend The Lighting Warehouse to anyone looking for light fixtures.

Excellent Service – Thank you.

It was such an easy online shopping experience – there are so much to choose from – and the easy to use website gives you all the required information at a glance. It saves so much time!

Thank you for your quick service. Online shopping should be like this