Great service. Delivery within 3 days. It was pleasure doing business. I can highly recommend The Lighting Warehouse.

Very professional and helpful service.
I received my products within two days of ordering.
Excellent quality!

Very pleased with both the service and the product

Hassle free, quick and easy

This email is to commend Lighting Warehouse and particularly your driver, Lennox and staff who worked on my order. I placed the order at 21h32 on 26 January 2023 and received the items ordered at about 11h30 on 27 January 2023. That’s less than 15 hours after placing the order. This is impressive, efficient and commendable.

Thank you.

Great service, received delivery within 24 hours, well done Lighting Warehouse!

Service was good, product delivered 380 km’s away the next day.

Well done Naas

Quick efficient service with no hassle. Easy to order and pay, quick delivery and an excellent product – much better than what I could find in local shops.

Received damaged goods. Still waiting for replacement.

Shopping online was fine and delivery went okay, but they can’t tell me where my other boxes are. Only received 4/7 lights.

Great service all round and great product – thank u very much for your prompt delivery ???

Website was super easy to navigate…fantastic appearing products. I am hoping that the actual product does not disappoint. If not I will be ordering more.

Just wanted to compliment you on your amazing service, ordered a light yesterday and already received it this morning. Your driver Lennox was so friendly, professional and efficient. Very impressed.
Thank you!

Amazing service. Ordered online and literally received it the next day. What a great experience.

Great online ordering experience, fast delivery.
I just want to be able to also download my invoice from the online platform.

Thank you for the great product and excellent service.

Really pleased with my purchase and the whole experience was very efficient and delivery was super quick 🙂

What a pleasure to do on-line shopping with you. Much nicer and more efficient experience than visiting one of your stores.

Excellent service and delivery

The Whatsapp operator (Charlotte) was excellent! She answered a host of questions and provided all the information I required timeously – I had a quote and placed my order by the end of the day and had my items the following day. Whatever she’s getting paid there isn’t enough. Give her a raise immediately!

The service was great. Jacob assisted me with my purchase and my goods were delivered on time. I was very pleased with the service

Thank you for your prompt delivery. Even though we are in a more remote area and not a big city centre, my purchase arrived within two days!
Well done!

I just want to thank you for the excellent service I received. The delivery was not only very speedy, but a breakage during delivery was also replaced without any problem. I truly appreciate it. Thank you again.

You should improve parcel tracking capacity. I had no idea what was being processed/delivered when.

But other than that. You did great!

My lights were delivered about 6 hrs after placing the order- brilliant! Well done, Lighting Warehouse.

The Lighting Warehouse has by far the best prices in the market. Their website is easy to navigate through and ordering online is easy. Their service is fantastic and we received our order within 2 days from placing the order. On top of that, the pendants we bought were beautiful and matched the description and image on the website. I highly recommend The Lighting Warehouse to anyone looking for light fixtures.

Good online experience. Very good customer support by Zanele when there was a problem with the delivery by the courier company. Received my lights when she said I would.
Thumbs up!

Great LED flood lights, I started using them 2019 and since haven’t had an complaint, out of all the lights I have bought all are still fully functional I recommend. Shipping time is acceptable as well even during this pandemic.

Service was excellent. Order was easy to place on line. The payment channel was secured properly. Delivery was made within a day. Product is of high quality and affordable compared to other suppliers.

Wow, what can I say. Excellent service from friendly knowledgeable staff. I received my lights literally the very next day after ordering. I will recommend Lightning Warehouse to everyone.

The whole experience was excellent. The range of lights on the website vast and very logically presented. Following my selection of fittings, the delivery arrived in the Western Cape within 5 days. Highly recommend this company.

Very quick delivery – Lennox the driver very friendly

Blown away by the excellent service! Right from browsing the site looking for what i needed & getting help right there, to the delivery arriving the very next day…. Thank you so much!

Great online shopping experience. Delivery was prompt – even over the busy Christmas week. Thanks

I had an excellent shopping experiance

Not great guys. We ordered 2 each of 2 different desk lamps. Only 1 each arrived. Still waiting for confirmation that the other 2 are on their way.

Purchased 8 ceiling fans for my home in a the Drakensberg
Really great product. After sales service provided by Roger was absolutely outstanding. 10 out 10 Roger.
Thank you.

Ordered black Friday (week) deals and they arrived well packed and in promised time.
Communication is good.

Your product selection was broad and interesting. You had stock of an old item that was difficult to locate in Cape Town. Delivery was very quick and the products were received in good order. A pleasure doing business.

Ordered our indoor wall light and was delivered the next day – we are in a remote area so extremely surprised and grateful for the superb service!

Always a pleasure ordering from your warehouse! Fast turnaround time, good prices!

I got my parcel earlier than I expected though I’m in rural area … Thank you

awesome delivery and awesome quality!

amazing service! Made an order online in the afternoon and my globes were delivered the next day!

Sorry to say that the colour of the pendants that I ordered does not match with the colour on your display.
Still waiting for report from your company to sent them back.

Great fast delivery. Easy website to navigate. I was very happy

Great online help! I can shop quickly and effectively from my laptop

Fantastic online shopping experience. The product looks even better than the picture presented. I am thoroughly pleased with the quality of the light and would recommend anyone to shop from The Lighting Warehouse.

Thank you 🙂

Excellent service!

I’m sooooooo impressed, I made an order at night and the next morning it was delivered

Excellent service, online and in the store self!!

The product was promptly dispatched and arrived within the week. Would recommend.

It was my first time buying on line from The Lighting Warehouse and what a great experience it was. The lamps are of great value, I saved R1600+by buying directly from you and the delivery was within a week, I live in the countryside. I am telling everyone I know about The Lighting Warehouse so that they can save. The courier guy from Skynet was very kind and helpful, unfortunately I did not get his name.

A+ on service, price and delivery

Excellent service. Quick delivery of exactly what I ordered and they even contacted me the day before to ask whether I would be home the next day to receive the order. Thank you!

Awesome service. Great lights. No faults. Delivery from Johannesburg to Cape Town was super quick! I ordered on the Thursday and received the order on the Tuesday at my doorstep. Very happy!

Previous order was delivered promptly and in good order. Will see about this one

Easy to use website, great product description and quick confirmation and delivery of orders placed

Great service, might have been a good idea to include the option to buy lightbulbs and add to purchase and delivery.

Excellent services and fast delivery also

Thank you for the excellent service. I ordered 14 lights on Sunday and they arrived today..even though I am in another province

Everything was resolved smoothly

Really great buying experience, I emailed a query for a product that was on special on Black Friday and had a response within 30 minutes. My purchase was shipped very quickly and securely packaged. Very impressed with the service and will definitely buy from again.

Thank you I had a great experience. The delivery did not take long, and I am very happy with my purchase. 

Fast and efficient service. Great products at reasonable prices?

Good special prices – speedy delivery

Fantastic service. Order was delivered within 24 hours. Really impressed.

The Lighting Warehouse’s online service was exceptionally good! I had placed the order in the morning and within a few hours my order was being delivered.

Great service! Found exactly what we were looking for, namely black electrical wall plugs. Also very impressed with fast same day delivery. Lightning Warehouse will always be my first choice for lights etc.

Delivery was fast, but it seems I have to assemble the beaded chandelier myself! Expected it to be ready for installation. Hope I don’t break something when attaching 180 ringlets.

I love shopping at The Lighting Warehouse, service is great. So easy and quick.

Excellent service

I’m most impressed with the time it took from online order to delivery. I ordered on a Sunday morning and I received my purchase on the Monday morning. Thank you very much.

Best service I have ever had

It was my first time buying from LW and what a pleasure. The ease of ordering, the fast delivery and most importantly, the value of my purchase. I got the best quality products at the best price. I’m very happy with my stunning lights and can’t wait to buy more!

The best turn around time! I even had a call asking if they can deliver the next day!

Will be ordering again online.

Very happy with website and delivery:)

Excellent service. Same day delivery.

Driver who delivered also very friendly and efficient.

Thank you

Danette

I cannot recommend Lighting warehouse enough! They have a wide range of lights but the best part is the service, outstanding! Thank you thank you can’t wait to see them all up.

Good quality. Their special special offers are really good deals. Love my floor light. Thanks

Registration took some time but once logged in it was 1,2,3 and delivery was within DAYS!!! So quick and easy. Keeping me updated every step of the way. Thank you for the most professional service ever.

Hassle free and the goods I ordered arrived the next morning.

Arrived within 24 hrs of ordering. Quick and efficient

Very good online experience. Just a real pity there is no showroom in the Cape Town area….

Great service! Lights delivered in 3 days. Went over and above to help me with a request to have lights changed. Thanks.

Happy with my purchases, look exactly the way they did on the website. I ended up not having to collect a few lamps and was refunded within a few days.

Efficient service, speedy delivery. Lovely chandelier

Shocking service. No indication floor lamp needed to be assembled. And base of lamp damaged upon arrival.

Excellent website that is well organized & makes it easy to choose light fittings.
Speedy delivery.
All in all a pleasant experience.

Great service and products!! Even when we had a complaint it was resolved polite and swiftly. Will definitely buy from The Lighting Warehouse again!

Unfortunately the order has still not been delivered (10days later).
No delay notifications or other communications until I queried it yesterday. Suddenly it will be delivered same day, which also failed

Excellent, fast service-was delivered day after ordered.

Online shopping was a nice and pleasant experience. More status changes will be appreciated, went from accepted to processing so one is unaware when the delivery will actually happen. Also, seems not all the products are reflected online which I have seen in store. The online assistant is also very nice, helpful and informative

My experience with The Lighting Warehouse was great. I found the website easy to navigate. The parcel arrived within 3 working days in Cape Town (really quick!), and everything I had ordered was in the box. Plus a useful note to explain how to return items if necessary, and contact details of relevant staff etc. Even the courier was polite and helpful.

Thanks TLW team.

I was very impressed with the quick delivery and the quality of light. It was also a very good price. I just battled to assemble it as I needed 2 x different size allen keys and the top piece (lamp) kept on falling out of arm which stretched the spring.

Great service, lights are exactly as described, excellent value for money.

Great range of products and prompt delivery. An excellent experience.

Service is impeccable – prompt, efficient, error free – it’s the reason I support your store & recommend it to others.

What a phenomenal experience! I ordered items, I couldn’t find anywhere else, one evening and had it plugged in the next day. I was super impressed and would highly recommend the service!

One of the best online shopping experiences I have ever had. If you want to improve, put a link to the correct bulbs with your lamps.

Website and on-line shopping a pleasure!
seemless!
Thank you

Great experience delivery earlier than expected NO PROBLEMS
keep on doing it like this

Thanks, everything went smooth, as expected from a e-commers company. Delivery was on time and they delivered what I ordered. Good quality product, easy to install and does the job

Super Service!

Great service, just we could not find the original lights we had seen, so had to go with another alternative

Fast and efficient service thank you!

Very, very impressed with my online purchasing experience with Lighting Warehouse. Easy user-friendly web-site, coupled with no-hassles excellent customer service. Highly recommended. Thanks !!

The entire process from finding the right light on the website, ordering it and having it delivered within 3 days was so easy! Super professional service, thank you.

Perfect and fast – Thanks

Nice website. A bit slow and hangy at times. Like the layout and subdivisions, easy to navigate.

Great selection and super-fast delivery – despite being in an outlying area. You guys rock!

Excellent service. Website was easy to navigate and product was exactly as advertised. Delivery was lightning fast.

I experienced very fast, effective and pleasant service from The Lighting Warehouse. I can recommend them!

I’ve ordered numerous lights from The Lighting Warehouse over the past couple of years and my experience has always been very positive. I’m very happy with the quality, and can’t believe how quickly I receive my order! Next day delivery in many cases…. I’ll definitely be back! Thanks for the great service. 

Awesome service at an very affordable price!. Received my order the day after placing it! Keep up the great work you doing!

The Best service I received in a long time

Excellent

WOW WOW WOW – now this is what I call excellent service!!!!
Placed an order today, received a phone call 10 minutes later to say my order will be delivered the same day.
I thought okay let’s see, because this doesn’t usually happen and it seems too good to be true.
But true to their word, Lennox delivered my order a few hours later!
Lennox, thank you to you and your team for the best service ever! Keep up the great work!
You’ve made a customer for life 🙂

5 star treatment,quick and very professional

What a delight. Very clear and enlargeable pictures on the website with pricing. Very easy to see that any order over R 500 will be delivered for free. Light fittings arrived Marvellous in no time and good time to go into our new home. Thank you very very much.

Great service thank you!!

Ordered a Winchester pendant light online.
Online experience was quick and easy.
Product arrived quickly
Unfortunately the light did not fit together properly and was of a really flimsy and cheap feeling material for the price.
Sent back and refund was done.

Fast efficient delivery. Ordered difficult items to get in a normal store and was a bit apprehensive if I would receive the correct items. Received as ordered from the comfort of my house. Very pleased.

Service was so quick, and delivery man was friendly!

Exceptional service.

Excellent turnaround time on the order

Easy & convenient. Thank you.

Excellent service!!

Great service – thank you.

The desk lamps are both lovely and delivery was prompt. Thank you!

Excellent service!
Will definitely use you again.

Truly efficient service and delivery, taken by surprise and delighted with the experience

Excellent service, user friendly website, quick delivery! Will def recommend!

Brilliant service…. So quick with delivery. Thank you very much!

What a fantastic online shopping experience! I ordered a lamp and 2 shades in the morning and, by mid-afternoon of the SAME DAY, I received my delivery in perfect condition from your polite and friendly driver. Excellent service and products. Thank you!”

Well organised website, great selection, easy process and quick delivery!

Very quick and easy. Online assistant was most helpful.
Wrong lights were delivered – it took only one phone call, one person spoken to, and the exchange was delivered the next day.
Very impressed. Awesome service.

Good Morning
My experience was great! Refund on the wrong LED’s was prompt and appreciated.
I still await the gentleman to call me to advise on an alternative LED to be used that we can try instead of what we purchased to ensure warm white without flickering MR16 type.
Overall great service and prompt feedback

Second time buying online. Great service, quick delivery and excellent quality products. Thanks

Some of the best service and online experiences ever!!
Thank you!

Excellent and professional service!

I absolutely love my lights. They are exactly what I ordered. Just a small suggestion… As an added value service what about offering clients the choice to have one of your electrical suppliers install them?

Fast and efficient service with quick delivery! Very happy and will definitely do business again. Thank you….

The product was delivered with speed and efficiently. Thank you.

Ifound the LED globes that I have been looking for, for over 4 months, ordered and paid by Zapper, Received follow up for the courier and the parcel arrived with 30 hours of order.
And I live on Pietermaritzburg, wonderful service

Simple. Easy. Priced right. Quick delivery. Everything I need to NOT go to the shops.

What a fantastic experience! Goods ordered online and delivered within promised time. A pleasure shopping online!

Fast service, good product quality, Exactly as advertised, the best price.

I received a reply to my question within minutes

I was given excellent speedy answers to my questions. Once I placed the order my item was delivered two days later. Excellent in every way!

Smooth service all the way, from the website which was user friendly, making payments was easy and i received my order quicker then i had expected. To top it all of all my items where there nothing was missing and very friendly delivery Guy! 5 stars from me.

Very efficient website and delivery

Brilliant service.
Very easy to use online store ……. ordered, payed and delivered in great time.
Thank you

During August 2020 I purchased a very classy spiral lampstand from The Lighting Warehouse as well as a desk lamp and I must say that whilst ordering these items online their online website provided the light bulbs that would be required for each product which was also very helpful. The entire online order was delivered within 3 days of having placed the order and when it arrived the lampstand was extremely easy to assemble. I certainly would do business with this company again and recommend their services.

Prompt delivery. Always kept in the loop. Good quality products. Efficient and friendly

Great service, but would have liked to be prompted to buy a bulb when I bought the lamp. When the lamp arrived, i had no bulb and could not use it until I bought a bulb.

Great service, delivery fast and efficient – great product !
Very satisfied – thank you, warm regards L

Very happy with product and service. Exactly what I expected from the product. Thank you so much

Your service was absolutely magnificent. Quick with no hassle. Thanks a lot.

Awesome and quick delivery. I originally ordered via Takealot who were useless and kept delaying the order and then told me items were out of stock at Lighting Warehouse.

Then ordered directly and received items within 2 days.

Moral of the story – order from the source

So easy, fast and professional. Definitely recommend lighting warehouse

Great product. Great service online and prompt delivery. Best professional overall experience as compared to other online platforms for light fittings so far

The best service I have ever had on the internet! Ordered Sunday delivered Monday ! Thank you very much.

Excellent service.

Excellent service, fast, professional and love my lamp! It’s great quality!

Very impressed by Zanele’s response time and helpfulness. Thank you!

This was my second online with Lighting Warehouse. The service I have received has been exceptional. And your delivery driver, Lennox, is a treasure. So polite and efficient.
Brilliant service all round

Very happy with the service and prices, just make sure to update your cart with any and all changes. Very positive experience, thanks guys

Very good and speedy service. Goods were delivered within 2 days.

Just want to tell you that the online chat service is SO GOOD. I am not sure who assisted me, but that person gave exceptional service – something that is rare to find these days!

My item was delivered quicker than I expected and my lights are beautiful! The service was truly amazing.

Thanks for a prompt response and efficient delivery ahead of schecule

Very quick and efficient service. Thank you very much.

Excellent service, i had a question and within 10 minutes they came back to me

Great service, will definitely do business again.

What fantastic service! My beautiful bedside lights arrived on my doorstep within 2 days of ordering them.

I shopped around and the lighting warehouse has the best variety and prices by far!

Highly recommended.

Easy website to use

Wow! Excellent service!
Super fast delivery!
Quick response on emails. Thanks to Zanele for good, friendly and prompt assistance!

Well considering I still haven’t received the product I paid for this review isn’t great….

I am so impressed and in awe of the speedy delivery of the lights I ordered online. I have a contractor coming in a weeks time and phoned The Lighting Warehouse yesterday to check whether my order will be delivered in time (outlying area) and I was assured that it will be here in 5 days. I placed my order and 26 hours later, my lights were delivered! Definitely a first in my online shopping experience! Thank you, Lighting Warehouse, I can’t wait to see the end results!

absolutely awesome service
will recommend
efficient turnaround time

I ordered a light fitting on Friday, and it was in my Cape Town office on Monday morning. Great service. I’m now getting all the fitting for my reno from you guys. Well done, and thank you. 

Excellent service from order to shipping thank you

Your service is brilliant… Quick, efficient and sticking to your undertaking. Thank you I am enjoying my new lights.

This was the 1st time I have bought from The Lighting Warehouse & my experience was very pleasant. I opted to do an eft payment & email the remit. I assumed it would take a few days & was very pleased when I got a response withing 24 hours. From ordering, payment through to delivery it took about 3 days. I am very impressed with your service & will be recommending you to friends!

Wonderful service, excellent website and super fast delivery.
If there is one thing you could improve upon, it would be additional pictures of each item as well as more detail of the item.
All in all, you truly exceeded my expectations.

Great service! Ordered light fittings and globes and they arrived just a few hours later! And thank you to Lennox for a great delivery!

Awesome service!! I placed my order this morning and it was delivered the same day

Excellent service and a great product. I’m very impressed.

Brilliant service, especially from Naas

Really fast shipping. Happy with product.

great experience overall

Product as described, reasonably priced and delivered on time.

Excellent service!!
Delivery was done the next day… Stunning light

Very good service and quality! Searching with the filters online made it so easy to find the right products and colours immediately. Delivery was very quick and saved me hours to go myself to find it between thousands of globes in-store. Can definitely recommend them. What I ordered is what I received ??

fast and efficient!

I received nothing but exceptional service. The floor lamp is amazing and is built to last.

Exceptional customer service….

Great service. Beautiful products.

Great experience. Can’t wait for my delivery.

The delivery timeline are very quick. However, my recent order had been delivered to my old address I am not sure why when my profile was updated

First time using you and very pleasantly surprised. One week from purchasing on Black Friday to receiving the goods in Agulhas. Thank you

Very user friendly site!

The process of ordering online was painless, hassle free, and quick

Fabulous online and telephonic help with the order from the sales and service team . Not a great courier is used though in my opinion as one of the boxes was missed off . But the team helped me sort it out and we got our parcel . Will definitely order from you again !!

Could track the items and the courier service was professional. Glass lights were safe and secure.

Excellent service will recommend the Lighting Warehouse to friends and make use of it again.

Great 1st time experience. Order arrived speedily and products good as per pic.

As a first time shopper at your store I’m happy with the quick turn around time in getting my order delivered. Cherry on top was knowing which bulb to buy with my lamp. I’ll be returning for another one.

Great. Only suggestion is for notification prior to delivery as had no indication when it was going to be.

“As we are in the final stages of building our new house I had 3 separate online orders from you in the last one and a half months, two of which were urgent. I am amazed! Your products are affordable and beautiful, the online shopping experience is great, service absolutely excellent and delivery super fast. I will never shop anywhere else for a light. Thanks guys, and a special thanks to Zanele!”

The light shades I ordered arrived and the delivery went well. I did however also order two large globes, which weren’t delivered.

Wide variety to choose from. Easy to order. Very positive experience

Great fast service, nice looking product but unfortunately small defects on one lamp

Thank you for the fastest service I’ve ever had from any company.
Keep up the great work guys

your service was amazing , I was shocked when i received my order so quickly

You are the absolute best. Order the light on Wednesday, at 13.00 and received my purchase the following day by 11.00 in Witbank. Best service ever. Thanks a million

Excellent service. But if a part of your chandelier broke – parts are not for sale to save your chandelier. have to buy a new one.

You over exceeded my expectations. Super fast delivery. Will only buy lights this way in future. Your shop experience was very disappointing so this was a welcome difference. 10 out of 10.

My online purchase was straightforward and easy. Just hope the goods meet the picture’s standard

Excellent front end website to view, select and order products. The checkout process was smooth and I received my order prior to the committed delivery date. Brilliant service, well done and thank you.

Deon

Shocking!shocking!shocking!
Such a bad experience – never again ! Ordered on Sunday .
Tracking and customer service said goods would be delivered to Wednesday . Electrician arranged late afternoon – no delivery …… excuse couldn’t find address?? Thursday delivery before 11:00?? pm delivery and only 1 of the lights instead of 3 shipped ! Idiots !!!!!!!!!!!!!!!!!

Website is user friendly, items are easy to find and registration is simple

Your service is superb and professional.

Thank you for your EXCELLENT service and great communication.
Well done in these difficult times

Very happy with the service. Ordered items were delivered in record time

So simple and easy, especially on repeat orders. Was not even off the website when I received a call to say my order was ready

Online shopping was a breeze with super fast delivery.
I was impressed!

Delivery was incredibly fast, morning order delivered by lunch. The led tubes weren’t packaged or bundled though, I broke 2 by the time I got home.

Good prompt service.

Excellent – Fast and Efficient…

Delivery was timeous and the product was received in good order and is of good quality

Thank you for your excellent service the lighting warehouse is amazing,keep it up.

I think this is the 3rd time we have bought from yourselves online. It has only been easy and a pleasure always. No reason to shop anywhere else for our lights except if we cannot find what we are looking for

Prompt service. Quick delivery. Very well packed as well. Thanks

Dankie ? exactly what I’ve ordered and just in time

great service, keep it up !!!!
regards Reinet

Delivery was quick. Super impressed by your efficiency. In 24hrs I had my order.

Love the service and love the lights

Fantastic! Made buying a lamp from Australia for my aunt in East London totally painless. Thank you.

Great service and LOVE my new light

I found the experience of purchasing light fittings online from the Lighting Warehouse to be remarkably efficient and easy. The experience for retail customers in this industry is usually terrible, so I must commend you for your world-class service and user experience. Also, I was pleasantly stunned when the courier phoned ahead to let me know he would be delivering my order soon! An all round very positive interaction.

Very impressed. Ordered and delivered the following day. Just a consideration, please look into notifying when courier has collected for delivery. But, I am really very,very satisfied in your service!

Ordered three beautiful lights with ease. Delivery was fast. Can highly recommend The Lighting Warehouse. Thank you!

Excellent and efficient service!

It was easy to order, easy to track and I received my order within days! The products are absolutely beautiful and great quality! Would 100% recommend!

Excellent service received. I placed my order on Friday afternoon and received it the Monday. All products were neatly and securely packaged and exactly like the description.

Fantastic service!

Ordering and paying on line was seamless!

Delivery was rapid and accurate.

Thank you Team.

Last night I ordered a desk lamp online.  BIG was my surprise to receive a call this morning from a very friendly gent from The Lighting Warehouse – that he was at our premises with the delivery.  It was pouring with rain but he has happy to deliver to me.  Such good service – brought a smile to my face today, thank you. And it’s a lovely lamp, with a very sturdy base as well.

Very prompt response. Thank you very much

Professional service. Fast and efficient.
Will definitely recommend them.

Excellent service
Fast and efficient
Order complete and correct
Would recommend

Your service was like Lightning…I bought on Wednesday 15H00pm and on Thursday 8am your friendly staff called to check if I was available for delivery that day. I rescheduled for Friday and again Friday she called and my order was delivered. The deliveryman Leroy was also friendly and polite. I commend you The Lighting Warehouse. A whole lot of big shops can learn a thing or 2 from your service. U have gained a customer in me. Thank you for your excellent service.

As always, fantastic customer service, order delivered in Cape Town within a few days. I am very happy with my lights!

Great prices, even greater selection and friendly staff on the phone (I phoned to confirm stock and discount procedures.
People in Cape Town can learn a thing or two about good service and positive client experiences.

Delivery was done within 24hours. Super fast. And I am situated in Bethal. I was very impressed with the fast service. Thank you very much!!!

Thank you for your very efficient service.

Thank you very much for the prompt delivery to Cape Town of my lamp set , fast delivery and goods arrived well packed and in good order / very happy with the product . Thank you

Excellent prices and service! My third experience with Lighting Warehouse and it has been a pleasure every time. Thank you very much!

Excellent service, speedy delivery and packed to perfection. Top marks from me.

fast quick and easy!

Terrible!!!! One week and one day passed since I placed my order. One week passed since I received courier detail and still I have not received my order. No one really seems pro-active to find out what is the issue for the delay on my order. I am hoping all bulbs are still in one piece!

Thank you for excellent service and good quality products!

I received my order in 24hours! And i dont even live in a main centre! Wow!! Thanks guys! Awesome service!”

Very happy with the lights. It looks amazing in my client’s bathrooms.
Also very happy with how fast we got them delivered to Somerset West.
Thank you Lighting Warehouse.

Great website and good service.

Great service and fast delivery.
My goto shop for all my lighting needs

Quick delivery.
I had a hiccup with my account, Zanele has been been very efficient.
Regards

I was most surprised with the speedy delivery of my goods. Nothing to complain about.
Be Good
Joan

Awesome Service, very happy with the products received! Would recommend. Thank you

Everything was received well. Thank you.

Great, user friendly website unlike many of the others I visited.
Good selection of lights and a fast turn around time with delivery.
I was very impressed!

THE WEBSITE WAS EASY TO USE AND SUCH AWESOME FAST DELIVERY SERVICE. I ORDERED 3 TIMES OVER TWO WEEKS. THE DELIVERY WAS THE NEXT DAY, AND THE VERY POLITE CALL CENTRE LADY/LADIES PHONED TO CHECK IF SOMEONE WOULD BE AVAILABLE TO RECEIVE THE ORDER BEFORE SENDING THEIR DRIVER/COURIER OUT. THANK YOU FOR THE SERVICE.

Awesome service with a quick delivery, user friendly website and a great quality product. I love my new fan !!

Fantastic service and amazing delivery times

Great service, thank you! Very happy with my new floor lamp!

My experience with the site was okay; would be nice if we had a few filtering options, but no hassles there. Payment etc.went smoothly.

My experience after, where I missed the bulbs, was exceptional. I missed delivery and bulbs but Naas Oosthuizen sorted things out … Delivery was prompt thereafter and the Bell lights are solid for the kids.

I’d fully recommend the lighting warehouse online experience.

Excellent

Excellent experiences with Lighting Warehouse. Always very responsive, attentive to our needs and requests and a pleasure to deal with.

Impressed

Service was excellent. Ordered the item one afternoon and it was delivered the next day.

Overall a good online purchase experience.

Greater transparency in terms of delivery date would’ve been great.

Seamless ordering and delivery.
Experienced problems with the items though. Both were exactly the same lights but had different screws and brackets which complicated installation.

We are super happy with our new pendant lights. Awesome service and great products. Thank you!

Seamless experience, next-day delivery. Also shopped at the store in Germiston – very helpful staff. I’d definitely recommend shopping with The Lighting Warehouse.

Really great! Fast delivery

I had a very positive experience in purchasing with you.
Your sales rep contacted me after working hrs and he was flexible with my request.
Will come back.

The selection was great and the delivery was very prompt. Much appreciated. Will use you again happily.

Excellent Service!!
Items were true to description. No damage.
And courier arrived in Newcastle in less than 24 hours after i placed my order 🙂

fantastic service, it was delivered the very next day and the driver was so friendly and efficient –
such a wonderful experience

I am extremely happy with the service and assistance I received this morning

Service & delivery was Top Class!

Quick delivery, correctly supplied

Easy access, with good variety of products available

Worst experience ever

1. A courier arrives to collect faulty lights I dont have as this is first time buying from you
2. A day or two later i get a delivery of the wrong lights
3. Im still waiting for my actual order

As always. Pleasure to do business with Lighting warehouse. 

Very fast turn around time, i order the previous night and by next day the order was ready for collection

Always have a good experience online and in store

Wonderful service

This is the second order I have placed with The Lighting Warehouse. My first experience was excellent so hoping this one will be too

Excellent service – could not believe how quickly you delivered! Very impressive!

Quick delivery. Products are great. Only gripe is delivery service that just shows up without warning or arrangement. Very inconvenient. Had to turn back from appointment just to meet the delivery man. Ended up being late.

Your service is impeccable, received my order in less than 24hrs. The delivery guy was friendly and helpful. Keep it up, looking forward to placing more orders in the future.

Bought 2 lamps and love them and the service given was excellent

Holy Smoke……. 18 hours Order to Delivery !!! I would not expect anybody to be able to match this plus i actually got stuff placed on a wish list, unbelievable…. I will most certainly be back for more of this awesome service and brilliant product

Excellent service from the beginning to the end. Product quality is excellent.

I’m very satisfied, the order arrived within a couple of days to Cape Town, everything is as needed and in perfect order. I’m going to order again!

Quality products, excellent service & quick shipping.

The order arrived on time, as promised, and I am very happy with my purchase: good quality large lamp shade and desk lamp.

Heee bathong, i ordered these lights like yesterday, im expecting the delivery some time next week. Can u imagine my surprise when i got a call from the delivery guy today. Well done guys, well done. ????????

Goods were quality and pricing was fair for the outdoor lights that I bought.
Delivery was swift, but the presentations and packaging of the items was terrible – almost dangerous; the box was half open and kept together with cello tape. The contents were not secured with bubble wrap to prevent damage. The items were a bit dirty with brown fingerprint marks all over almost like I was sold demo items.

I have yet to receive my order, it shipped over a week ago. I was told it would arrive this afternoon, I had someone at home the whole afternoon and it didn’t arrive. The courier tracking facility sent to me doesn’t work so I cannot even see what is going on. Not great after such great specials. Thanks

The chat helped me make a decision. I felt comfortable with the idea that the one interacting would have the knowledge to give me the right information. Thank you.

Excellent service. Delivered to my door safely.
Very happy with ceiling fans. Installed, working and looking good 

Love the products , good prices, fast delivery!!!!!!!!

Very fast and efficient service I will definitely recommend your services. Thank you

All I can say is wow! I placed this order a few hours ago and have already received it.
Your service is 10/10.
Thank you so much.

prompt and efficient delivery, product delivered in perfect condition and as described online. 100 % satisfied

Received my lanterns today and they’re perfect, nice and sturdy . Thanks for great service!!! Ordered on Sat delivered in Cape Town on Wed… Thank You Lighting Warehouse, this is the perfect finish to my project.

It was an effortless pleasure to shop with you online! Your delivery was quick and efficient, will definitely shop with you again

The website, browsing and pricing is good.
I find the delivery process to be unusually lengthy, as we’re still awaiting delivery of an order from around a week ago where all items were listed as in stock.

Very happy with my purchase and delivery was super quick….thank you

Excellent service and products – will definitely recommend to anyone and everyone

Great service, can’t believe I got my order so quickly even though I live in an outlying area! Very happy with my light, will definitely use Lighting Warehouse again!

Very happy with our light and the good service we received.

The online purchase was relatively easy and the service was impeccable.
I think the quality is poor and therefore the value for money is 3/10.

Extremely happy with purchase and experience. Delivery was so fast and guys who delivered was so friendly and professional. Looking forward to purchasing more from this store for my home.

Thanks for the great service. Website said that I could expect delivery between 2 and 5 days. My order arrived the very next day……super impressed!!

What a great experience. I order the Monday night and Tuesday it was delivered

Very good service all round.
I had a delivery at my house yesterday and unfortunately the driver handed over a pen to sign for receipt which I thought in these dangerous times, should not have happened. I know that there are other delivery companies who have suspended all signing for the time being.
Thank you

All-round great experience! Thank you

Fantastic service and beautiful lampshades.

The whole operation was slick and efficient. Too often we focus on a bad experience and vent on social media but neglect to commend a good service. This service rates 10 out of 10. Easy. Simple. Speedy. An excellent company to deal with on line. Thank You.

Sjoe – great service – I ordered it 15:00 in the afternoon and received it the next morning – well done!

Excellent product. Great service from lighting warehouse. Purchased and delivered within three days. Thank you very much

Courier delivery was slow .
Should not 5 days from JHB to Cape Town .
Otherwise all good.

Brilliant Service. I got what I ordered and got it the next day from JHB to Dbn!! Very chuffed indeed!!

I’m extremely happy about the service, keep up the good work Naas and the team

Completely painless and pleasant experience

Super fast delivery and I absolutely love the light!

When it comes to lighting, nobody does it better than these guys.
The service even from the delivery guys is top-notch.

Fast delivery, good service!

The pendant lamps are exactly as advertised and of a high quality. They were easy to install and are working perfectly. Thank you very much.

I am thoroughly pleased with the service I have received. Things were smooth and delivery was fast.

Very good selection to choose from.
It was a very good experience – delivered within 48 h – and all without problems
thank you very much!

Received the wrong light and when they phone they said write and email. No customer care!!!

Fantastic service, delivery within a few days from ordering online. Thank you.

Great experience. Ordered and my lights arrived 2 days later. Keep up the good work.

Fantastic service: fast, friendly and efficient! Thanks!

Always excellent service and products from Lighting Warehouse

Great service and very quick

Excellent service all round from both sales and delivery team, Thank you

Web site easy to navigate, order management was great, delivery quick and no breakages. Overall 10/10

Excellent quality and service – best value for money I have come across.

One of my favourite shops in ZA and always my go-to for something that little bit different.

Excellent service, delivery faster than expected, exceeded my expectations. Well done

The service was quick and easy. Within 24 hours I had my order. Great experience and will definitely use the online ordering again!

Awesome service with even better delivery experience . Thanks guys great service and product

Efficient service and prompt delivery. Thank you!

Fantastic Service. Purchased my lights on the Black Friday Special and prices that meant they were almost free. Shopped at 50-75% discount. Goods arrived within 3 days, being a rural delivery area this was more than adequate considering the order was made on a weekend. Lights are amazing, and exactly what I wanted. Simple to install and couldn’t be happier with the transformation in the rooms they were bought for, exactly as the website. Thanks again and no doubt that I will definitely use your company for any lighting needs in future.

I love the floor lamp so much. I’m always getting compliments when people see it. It’s worth the buy and I’m happy 🙂

Love my light, delivery was so fast! I loved that… very efficient

So user friendly and beautiful products. So very convenient.

Great service as usual!
Lenny who does the delivery phoned in advance and always friendly and courteous!

I was most impressed. I went to the closest shop to look at the lights and decided on a few. I needed to “run these” passed the other members of my family. I went home and logged onto the online website, we all looked at the products. One particular light was chosen. I ordered 5 of these light fittings and they arrived at my house the next morning. I really don’t think you can do better than this. Certainly better than me having to go back to the shop and buy the fittings.

Your web site seems comprehensive in that there are many choices. I think you are missing a trick or two though. Firstly, I normally do online shopping on my iPad and the experience around that could be improved a lot. There is a lot of flickering and instability with menus. Secondly , I think you are missing a big cross selling opportunity. The one thing your sales team in-store are really good at – ensuring I walk out the store with bulbs that fit and create the lighting I want. Your light descriptions on the site are very sparse and don’t even tell me if the bulb is screw-in or bayonet. I recently ordered 3 desk lamps from you which arrived promptly without bulbs. Luckily I had some screw-in bulbs that were perfect for them. But if I hadn’t, you wouldn’t have seen that sale as I would have gone to the most convenient solution for me – Builders up the road. You should cross link on your web site from light to bulbs, or bulb range appropriate to the light. You could also help us laymen with more information about light colour. Personally I prefer the warmer end of the spectrum – but I had to google what that was in terms of K because you didn’t help me with that. Don’t regard your web site as a catalogue, help your consumers through the process – try and replicate your in-store experience with your excellent sales staff. Think about using landing pages with examples of the lights rather than menu options. Do consumers know the different labels for your types of outdoor lights, for instance? I am intelligent and educated, but I don’t work in your industry so show me example photos of the various types of outdoor lights with your labels underneath. I will know what I am looking for but I don’t speak your language. Come into my world, don’t force me to learn yours.

Pleasure to do business with you.
Professional service and speedy delivery. Products top class

You are prophets performing MIRACLES ( Just a joke !). Ordered lights on a Sunday around 10.30pm, received them on a Monday around 11am. This is what is called EXCELLENT SERVICE. I’m more than impressed. Thank you. All the best for your business.

Great, quick service and delivery.

Website was easy to navigate and checkout process was simple abs quick

I recently had the pleasure of being helped by Nico at your Sandton branch when purchasing some lights. He was so helpful and I couldn’t recommend his service highly enough.

Fantastic, superfast service. I have placed orders twice on this site already and received my products three days later in Saldanha Bay. Will definitely order again.

WAS SO SURPRISE WITH YOUR EXCELLENT SERVICE. MY ORDER WAS SHIPPED MOMENTS AFTER MY PAYMENT

Extremely disappointed in your online shop!
Why do you advertise products, then you do not have stock on hand?
Cancelled my complete order and asked for a refund.
Will think twice before buying from you again.

What a pleasure! Easy online shopping experience and super fast delivery considering I live in an outlying area. I am very impressed with the quality of service and will definitely be back!

I recently purchased 4 lights via the Lighting Warehouse online store as I was not able to find any lights suitable for my purpose at home décor stores in Bloemfontein. I needed bedside table lights that are functional (ie heavy and stable enough not to fall over!), look good and are not overly expensive.

I received exceptional personalised service from the Web team from start to finish, communication as to where we were in the process, and as a great surprise, a discount coupon! I requested that delivery be delayed as we were away for a while. All worked perfectly. Lights were packed securely and I am thrilled with the purchase!

Will definitely try it again in future when I’m next looking for lights.

Excellent service from The Lighting Warehouse.

It took only a couple of days from my order for a standard lamp to its arrival at my door.

A good quality product which was easy to assemble with the clear instructions provided.

5 out of 5 Stars!

Excellent service. Quick and professional

Product 10/10 for quality and price. Delivery service also good

EXCELLENT AND SUPER FAST

Service and delivery was excellent – well done.

I am yet to put up the lights I purchased but I can vouch for their quick delivery and prompt responsiveness to email inquiries. Great service!

very impressed with the online and instore (centurion ) support and help

Excellent service! I ordered a chandelier online and it was delivered the next day. It is beautifully hanging in my kitchen. Thanks so much to the team for the quick and kind service

I love your product range. I was very impressed with the service and the prompt delivery of our order. The sweet little note in the box shows that you care about what you do. 10/10 experience.

A brilliant range, well priced.
I received my order in a few days. Stunning chandelier! I had to do a swop and staff at the online returns was awesome, a swop done and delivered.
I am very happy and will buy again from you as soon.
Your service, product, delivery and returns have been exemplary.
Thank you

Brilliant delivery thanks

I love online shopping for the convenience it affords me but the experience I had on your website when placing my order is above satisfaction. I even found stuff that I have been looking for, for a long time…. Now it’s a matter of budgeting and then I am back for more.
Thanks for the platform to enable us to place orders online.

Online ordering was simple and easy, product catalogue is comprehensive and accurate. My order was delivered on time and complete. Very impressed with the service.

Wow, I have to compliment the team at The Lighting Warehouse on the exceptional service! The delivery took place the very next day.
Placing an order truly is a pleasure.

Great service! Very friendly delivery. Will recommend LW any day!! Thank you!

excellent service for a very small purchase , thank you

Friendly service in online chat. Website is easy to use.
Delivery was fast.

Great service and great products. The shipping was quick and very happy with our purchase.

I received my order within 3 days of ordering. I am pleased to report that all components were as advertised and in good order.

As always, excellent service and great choice of products. Zanele is the queen of customer service!

Great service, good prices fast delivery.

I was pleasantly surprised by the quick and efficient service. Products just as I’m come to expect based on all my previous Lightning Warehouse purchases. Thank you!

Excellent service. Thank you!

Happy with our purchase, I was actually suppose to order all in white but my wife is ok with the mistake I’ve made

You were like Lightning.

Your service was excellent. I have never encountered a fast service like yours ever since I started buying online. Even your driver Lennox was extremely polite, professional.

You made it so easy for me not to go anywhere else for my Lighting needs.

Thank You

Thank you. Helpful person on the phone and easy and efficient ordering system online

My online/purchase experience for The Lighting Warehouse was absolutely deLIGHTful.

Very satisfied! Great service. Quick Delivery time. Well packed to prevent damage during transport. Great quality! You get what you paid for! Well done!

Service excellent.

Hi,
The raw bolts supplied with Belgravia light to be fitted to a pillar are not long enough.
Otherwise, very efficient dispatch and delivery.
Regards,

easy to use and easy payment options

Wow, once again fantastic fast service and delivery and once again I am very happy with the product purchased! Thank you!

Good prices and quick service online and telephonically. Thank you.

Seemless, easy.

The experience was quick, efficient and superb. Well done!!!

My Percy floor lamp arrived sooner than I expected, very carefully wrapped. It’s even better looking than in the pictures! Overall, an excellent experience with The Lighting Warehouse. 

I was happy with speedy delivery but I was not contacted before the delivery as I had requested. There are lot of cases of criminals posing as delivery people fooling our domestic workers so Im very strict that she only opens for deliveries I had asked her to expect. Please call me next time

It was a pleasure doing business with you

Once again, a pleasure shopping with The Lighting Warehouse. I buy all my lighting from you now. Naas was very helpful, answering my questions before purchasing. My stock arrived today – can’t wait to open the boxes.

Super fast delivery, thanks

My whole experience with you was amazing! Thanks a million. I will definitely shop with you again. The only place I can think of where you could improve is to show a ‘loading’ whirly on your web page when screens are loading. Some pages take a couple of seconds to load – and it looks like nothing is happening – so I keep clicking which i suspect starts a new reload. If I saw a whirly I would not keep clicking. All the very best and thanks for the most awesome service I have had in Africa ANYWHERE!!!

Great service received thank you

Really good service with fast delivery, will use and recommend The Lighting Warehouse to anyone looking for good quality product and service to match.

I am more than happy with the service delivery and product. Product was delivered in less than 24 hours. Thank you!

Placed order at 08:00. 3 Chandeliers were delivered by 11:00.
Incredible service, driver was efficient.

Great purchase experience and super fast delivery! Amazed at how quick we got our ceiling fans!!

The past two weeks have been a nightmare dealing with ineffective and inefficient suppliers. I have wasted so much time having to ask for quotes to be redone over and over because sales consultants do not listen.

HOWEVER… my dealings with Zanele Dlamini have been fantastic. She is in the ball. The is super fast. She listens. She offers correct advice. She solves problems. She “handles it”.

Zanele my dear – you will go far in your career! As soon as my company is big enough to start employing staff, you’re top of my list! (Sorry Lighting Warehouse ?)

Please share your knowledge and expertise with colleagues. Help everyone around you to be as good as you are. Be a shining example of how business should be done.

Thank you!

Exceptional products, pricing is good and staff excellent

Great products and swift delivery

Awesome service. Prompt delivery. Will definitely do business with you again.

Shopping experience was easy. Delivery was timely and items as ordered and packaged properly. I had one LED downlight fail within a day, which was unfortunate, but such is the nature with lightbulbs. All the others are still working 100%. I will order again in future.

Thank you for such amazing service and prompt deliveries

My experience in ordering and delivery was absolutely stress -less! Thank you

Was a great service experience, well done!

Very happy with the speedy delivery to Hout Bay. The base of the silver desk lamp is dented at the edge and the packaging was damaged I guess it was dropped. I won’t return it, too much hassle and it doesn’t bother me too much since the lamp is behind my monitor. Just to let you know. All 4 lamps are of good quality. Thank you.

Thanks for the fast and excellent service. Will place my next order shortly.

Great and fast

Great service!

It has been a wonderful experience from the time I placed my order online. The process was seamless and without any hiccups.
My transactions were delivered by a gentleman who gave me impeccable service from the time he called me in the morning to enquire if I will be home today, and to confirm that he will deliver the order by midday. When he arrived at my home he was professional and explained the returns and exchanges programme in full detail. He answered all the questions that I had, and was left with a wonderful impression of your business. It is really true that a Driver gives clients the overall impression on the type of business they are dealing with. Lennox gave a first good impression and I will definitely place more online orders in the foreseeable future. Thank you Lighting Warehouse and please extend my gratitude to Lennox for his professionalism and friendly nature.

I have ordered numerous items off the website recently and have been impressed by the speedy delivery from Lighting Warehouse. I’m very happy with my purchases – thank you!

Absolutely superb!

Only place I could find a classic standing floor lamp for starters and then they shipped to Durban in record time!

So very happy with my purchase!

Thank you for super fast delivery. The lamp is simply fabulous.

Absolutely brilliant service! I ordered two bedside lamps for my mother and they were delivered just a few hours later.

Lighting Warehouse is a painless experience of efficiency and excellence! I highly recommend them. My light came quickly and intact. Can’t wait to have it installed!

I had a few issues with the website when I ordered online. After some fiddling around I managed to get my order got processed. The delivery was next day so I was happy about quick delivery time.

Thank you for such prompt service. My order was delivered next day! I will definitely order from you online again in the future.

Effortless shopping, registration & checkout

Service was excellent, but inability to track the courier was frustrating.

Very impressed with the speedy delivery, however my light was delivered broken and now I have to find the time to return it.

Great service! Lamp works really well!

I was blown away!
My light is hanging and it’s beautiful!
Easy navigation on the website, excellent service and super fast delivery!!!!
I still need bathroom and bedroom lights, I’ll be back?
Thank you.

Next morning delivery. Very impressive, thank you.

Thank you for prompt and excellent service

What a wonderful experience! Delivery was super quick(Wellington, Western Cape).
The MONAGHAN light fitting is beautiful and make such a statement. Thank you!

Thanks for the very efficient service. The lamps I bought are gifts so I will only be able to comment on the products once they have been given.

Thanks for the prompt and helpful service. Much appreciated!

Your website is easy to navigate. I also like the option to do direct eft payment rather than putting my card details on-line. Still waiting for my items to arrive, so hoping the items look good and arrive without damages

Very impressed with the shopping experience, the rapid delivery, the charming delivery man who assembled the lamp AND the product itself.
Thank you!

It is my second time shopping on your online store and you have just gotten better and quicker and I have and will continue to recommend to others. It gives access to a great variety of quality goods, to those of us who live in outlying areas and don’t have the means to visit the traditional store fronts

You just take online shopping to another level! Ordered ceiling fans on Sunday afternoon and it got delivered on Monday afternoon – EXCELLENT service, thanks Lennox!!!!

Awesome.

Online ordering was easy. Delivery was super fast and driver was very professional and efficient. Overall, a great experience

Superfast and efficient online service! Loved the available range and was very impressed with how fast they delivered to Piet Retief

I just purchased a light via lighting warehouse online I did struggled a bit but thank you to NAAS for further assistance i got my light asap thank you thank you and i will be doing more and more purchase from lighting warehouse

Good shopping experience

First time I have ordered from you. I am very impressed with how easy it was. Your turn around time for delivery was excellent. Products were securely packed. Overall, I’d highly recommend you.

Hi
I had no problem with ordering and receiving my lampshade, all went smooth and I am very happy with my shade, the only thing is that the one side of the shade is dented maybe it has to be protected better in transport? Not sure if it was the transport to me or to the warehouse from your supplier.

Very quick delivery to outlying area. Great quality product packaged correctly. I will buy the rest of my lighting online for delivery. As I am 200km from the nearest branch, as well as keeping with social distancing

Great range of different styles but website doesn’t seem to work that well on iPads. I put various fittings on my wishlist and there was nothing to indicate where I can look at my wishlist. Email help was quick but the button that they said is there to access the wishlist was simply not there.

I have not yet received my purchase, nor communication as to progress, and an ETA. Thus far, the experience has not been great.

Your service was excellent. Easy to order online and track my order. Speedy delivery. Quality products. Thank you.

Fast, efficient and correct every order

As always, service was excellent and deliver time good

Excellent service thank you very much. I live in a small town in North West and was pleasantly surprised to receive the parcel one day after i placed the order. Well done Lighting Warehouse.

Delivery was prompt and goods were received in excellent quality, but my address was incomplete which caused inconvenience for the couriers

Fastest delivery ever! Ordered at night and arrived first thing in the morning.

What a brilliant experience to shop with you.

There were some issues though.

1. 2x of the LED Tubes were shattered when they arrived at my house (probably happened in delivering it to me.
2. All the Tubes are warm white and not “COOL WHITE” as I ordered them.

Other than that, I’m a happy customer.

My previous experience in the Centurion branch was amazing but I decided to try ordering online this time …battled a little with the process but succeeded and was pleasantly surprised at the speed of the delivery ! And the delivery man was vey pleasant and helpful – would not hesitate to recommend Lighting Warehouse

I was pleasantly surprise by how quickly everything happened. I am very impressed with your service from the first email to the delivery. Keep up the good work.

Good

Really fast and friendly service!! Products are of great value and definitely worth the money. Would definitely recommend.

Very impressed particularly with the live chat option on your website I found that very helpful as I wasn’t sure where to look but the chat line assistant did it all and sent me link it doesn’t get easier than that so thanks

Love the floor lamp I bought. The lamp matches the description of the product as advertised. The order was processed so quickly and delivery was prompt. Will do another online shopping soon for chandeliers. Thank you.

One of the most efficient online deliveries I’ve ever had and the chandelier fits in perfectly in our home

Thank you for a super easy online shopping experience, your website has no clutter and goes directly to where the shopper wants to be. Keep up the amazing job. I’ll be back 🙂

I almost never use the chat option on websites as it is always a bot – here you get personalized feedback and proper guidance and suggestions. A really positive experience on web shopping

Absolutely wonderful amazing service
Next day delivery
Thanks Naas

Great service
Thank u

Easy website to navigate and hopefully light fittings will look the same as on the website 🙂 Very excited for the delivery

Quick and efficient, very professional. Emails were answered professional and promptly and delivery arrived before planned ETA. Happy to know this business is running like a well oiled machine.
Well done!

The order was placed on 17 July but when I phoned this morning I was advised it will only be dispatched today 23 July since you did not have one of the items in stock. The item was however shown on your online shop as being available at the time I placed my order

Excellent!
Fast and efficient

Great and easy experience.

excellent service, and goods packed well

Lighting Warehouse has been fantastic – quick delivery, efficient call centre and good products. Thank you.

Your website layout and convenience is a strong selling point

Great service. Ordered a floor lamp. Came with free delivery. And was delivered in record time. Happy customer.

Easily manageable online store and quick delivery. And I’m super happy with my desk lamp

Great service so far. My order was delivered in 24 hours. I’ve yet to comment on the quality of the product. So far so good

Excellent service!! Even before The Lighting Warehouse became an online store, we have only received good service. Well done!!

What a pleasure dealing with The Lighting Warehouse. I ordered my lights and they were delivered the same day. I received a personal call to advise me which i really appreciated. Awesome service.

Thank you for good service!

What a pleasant experience! Initially I was disappointed that my original choice of fitting was out of stock even though it showed availability on the website, I received a mail explaining the situation and offering alternatives and compensation. The order was delivered early the next morning and I am so thrilled with the product that I wish I had ordered more! Thank you for AMAZING customer service.

the service is excellent, keep up the good work team

Great quality products. Delivery was also seamless. Will definitely be shopping with you again.

Fantastic service. Received within 24hours. Very happy with our lamps!

Fantastic service!!!

Easy online process and a good selection of products

Your website is easy to use and very informative on products etc.

Thanks

I would like to compliment you on your slick web site and efficient serviced topped off by driver Lennox. Congratulations, I wish all other enterprises were as slick, efficient and courteous.

I ordered one of your Bertie Lamps which was on a Black Friday special. It arrived damaged. The box was damaged and when I opened up the lamp to check, I found it was damaged to. The base of the lamp has three large dents in it. That means it was bashed or dropped badly at least three times. I need to return this lamp. I purchased the same Bertie desk lamp a few months ago, in a different colour and it also arrived damaged and not in an acceptable state. I had to return it as well. Your delivery service needs be to able to deliver products without damaging them. I have stopped using other services like Takealot for the same reasons. You have a good selection of lights and some friendly staff but you need better policies and checks in place to deliver safely.

Great service, ordered online and very happy with the product that I received.
Delivery was quick to.

Very efficient and excellent telephone person when I phoned with a query. She sorted it out promptly and politely and got back to me fast. Delivery person also very pleasant

Brilliant service thank you!!

Great product, speedy delivery. BUT – if you are not incredibly handy, you need to hire a pro to install the fan… not as straight forward as one would think. 😉

Positive experience shopping online!

Fast processing and offered delivery within a day of ordering.
Issue though:
Online website shopping. The search function is useless.
Took me quite a maze to get to led globes.
1. Search Globes and you find yourself looking at pendant lights for the bedroom.
2. Search Led globes and you get shown complete light units that’s got nothing to do with the actual globes.
3. Search downlighters and the same happens.
No reference to the downlighter globes or fittings.
Very frustrating.
Had the same experience each time I made use of the search function in the past as well.
Reference words programmed on the website should be broadened to include words we as the public actually use describing the type of things related to lighting.
If you don’t use the exact wording “globe packs” it’s a wild goose chase finding them using “globes” or “Led downlighters”.
Luckily I found reference to globe packs and it jogged my memory and that is where I found my globes/lights.

Shopping experience great, after-service even better : Faulty product, which was replaced immediately. Excellent service folks, well done.

I live in Cape Town; so far ordering a few items that are unavailable down here has been really easy. Natalie has an impressive turn around time when answering emails, something that’s rare in this day and age.
Here’s hoping the lights get here in one piece, which I’m sure they will

Best prices for the most beautiful lights and a wide variety to choose from. The lights I ordered were delivered in record time and when I changed my mind and wanted to exchange some items it was collected at my house the following day. Remarkable service.

Easy-to-use Online Service

Good selection of lighting. Been buying from LW for years. Snappy delivery too. Good online experience.

Good punctual delivery service.

Quick and easy to use. My lights arrived within three working days.
A great way to go shopping.

Excellent professional service

I ordered lights on Sunday and received them on Monday afternoon.
The driver was exceptional!!! What an employee. I love my lights and just want to say thank you for unbelievable service. I have ordered again, i am so happy and excited

I order three items and received all in 3 days , no hassles , happy customer thank you

I ordered late on Monday and received my lights Tuesday morning!
Well done!

From start to finish, outstanding, courteous and prompt service. I was amazed at how quickly the delivery arrived.

I ordered my lights at 11:30 this morning, and the driver has just arrived now at 13:15 – less than 2hrs from order to delivery, and everything in perfect order. Incredible, amazing service! Thanks to the whole team at The Lighting Warehouse!

Lighting Warehouse is always efficient and their customer service is top notch. The products are of high quality. One of my best suppliers in general

I’m pleasantly surprised that we got our parcel the following day and we live in the country! Well done!!

I am renovating a new house purchased, and ordered quite a few lights from The Lighting Warehouse. Service and application was smooth and seamless, delivery on time, and no worries in this regard, so I could focus on other matters wrt renovations, thank you, really a great experience!

Great product range, excellent prices, nice website, no complaints, definitely be back again

The delivery was really quick and I received exactly what I ordered.
Thanks!

Pleasant shopping experience. Good info on the products.

Quick delivery. And best of all, the product looked and worked exactly as advertised.

Very happy and I’ll order more.

Great website, really user friendly – makes for easy find of what I am looking for and get the right product delivered on time, every time, what a pleasure!

Good service with excellent delivery, well before expectations.
Product as described and arrived in good condition.
Would recommend Lighting Warehouse

The experience was great…delivery quicker than expected and we are delighted with the lights we purchased. The one feature light was actually a lot bigger than we expected…all round good experience.

Fantastic service.

My product was damaged on arrival. I emailed and working 2 minutes got a reply apologizing for the issue, indicating collection would be arranged that day and a new item would be dispatched as well. Could not ask for better response as promptly as I received. Thanks so much.

Efficient service

Quick response and good service!

What a lovely experience shopping online ! Of course shopping for lights is a daunting task and doing it online is even more scary ! But not with lighting warehouse . Products were delivered promptly and efficiently ! Definitely be back

Ordered online on Sunday received Monday, wow!

Excellence personified!!

The Lighting Warehouse – the online experience was a good one. The website was easy to navigate, the payment was quick and the confirmation email was prompt. I unfortunately have not received my goods yet so I cannot comment on that.
I would recommend that first make sure the goods ordered is delivered before you ask for a review.

Good products at good prices

Great product. Easy online purchase and next day delivery ❤️

I love dealing with the lighting warehouse online and kramervilled team, they are awesome!

I was so impressed with the service I received! I ordered the incorrect size lampshade online and Naas and Natalie were so helpful in replacing the product which was delivered the very next day! You don’t often receive service like that so I would like to say a big Thank you to you both.

All I can say is bloody marvelous!! You guys did a fabulous seamless delivery in the middle of holidays…..very impressed.

Excellent service and products

I ordered online from Paarl, in the Western Cape on the Sunday and all of my lights were delivered to my front door by Wednesday. Would recommend The Lighting Warehouse to any one in need of lights. Fast and professional service.

I’m extremely happy with all the items I’ve purchased. Lighting warehouse delivers speedily and items are as they are displayed online. Lighting warehouse makes online shopping a wonderful and easy experience. Thanks.

Excellent service – variety of bulbs received in good order at reasonable prices. Thanks.

Great service and pricing, thanks for your help!

Received great service from Zanele Dlamini with my order for 3 ceiling fans. She was fast and prompt and e-mailed me the quote almost immediately.

easy to use web page. Many thanks

Great service! Order arrived 3 hours of placing the order on the same day! WOW!

Excellent service. Thank you

Great experience and super fast delivery, well done

The lamp base I bought is beautiful – I searched everywhere and couldn’t find anything similar elsewhere – and the service was and delivery was fast and efficient! I would happily shop at lighting warehouse again.

Website, service and delivery was of a high standard

Our shopping experience with Lighting Warehouse was a very positive one. We are delighted with the product, it’s beautiful. Packaging was perfect, delivery fast, friendly and effective. Thank you!

Great quality products at good prices! Fast delivery!

Very easy to order
Delivery very fast
Courier courteous
after sales service really good.

There is just one word for the service at Lighting Warehouse and that is: EXCELLENT!!!

I am planning to buy many, many more light fittings from them.

Great way to shop. Click, delivered in the time stated, all in tact. Thank you Lighting Warehouse.

Quick on delivery. Products as expected.

Brilliant, fast and easy to browse and purchase on your website. Delivery was quick and I was notified every step. Will definitely purchase from Lighting Warehouse again

Seriously impressed. Easy to navigate online store and payment flow. Next day delivery by a most courteous and respectful driver.

Excellent and quick delivery ! Very pleased with the chandelier

So easy to order and arrived within 2 days – great service x

Exceptional service, same day delivery. Really impressed with the lighting warehouse, most of all my pendant is hanging in my living room and I’m loving it.

Received my lights in good order and delivery was fast!
The lights I bought on promotion are amazing value for money!

Thank you for the prompt delivery despite BF madness

Outstanding online shopping experience. This is my 2nd big purchase & am a happy customer. Excellent quality of lights, delivered on time, both times. Thanks..

The 4 pendant lights I ordered arrived well packed, and are really beautiful. Thank you.

Ordered the pendant light I wanted. Payment process easy. Delivered to me door the next day. Very impressed ?

I order at 3:51pm on Wednesday the 29th of January 2020, and my lights were delivered to me on Thursday, 30th of January, just before 10am, by Lennox. Brilliant service all round

Everything seems ok. We just have not checked the one bollard that has something rattling around. Unfortunately we can only install all fittings in January as our electrician contracted Covid this week when they were supposed to install everything. Other than that I was impressed by your quick service.

The service was excellent and the products excellent.
Easy to order and quick delivery.

Thank you lightning warehouse.

Such a swift, easy to use online shop.
Thank you

Excellent service. Super impressed.

Easy payment process though the payment (think through upay) took some time(around 4-5 minutes). Looking forward to delivery of our pendants!

Awesome service!!!

I made my order online and I really appreciated how easy and fast everything was done. I enjoyed my shopping experience. Thank you for the job well done

Outstanding service!!! From placing the order online to delivery in less than 24 hours.

I had the most amazing experience with The Lighting Warehouse, in-store and online!! I bought a few items from them and the service was excellent. I would recommend you where ever I go.

Absolutely more than satisfied! Best service and will recommend it anytime!

Thank you very, very much.

Great product and price and arrived in good time within shipping commitment and products are in 100% condition.

Products were better than the image , customer support service was excellent too even during lockdown. Very happy and my products look awesome.

Excellent service. Online purchase made and delivery took place the next day.

Superb service! Very quick delivery (within 24hours) which is fantastic as we are in a rural area!
Easy to order online and I love the look and quality of your lights.
I am an Interior Designer and will for sure recommend you to my clients!

Quick and efficient service – thank you so much!

I shop online only and this was as good as any other sites that I buy on. Very easy to register an account and clear instructions on what to do to complete an order

This is the 2nd time we ordered lights from The Lighting Warehouse. Professional service, prompt communication and safe packaging.
Recommended The Lighting Warehouse to other people.

Thank you so much the service was excellent and will certainly buy from you again. Thank you.

What a super customer service experience. The website was very easy to navigate and the purchase seamless. The delivery happened without any stress. So happy with my purchase. Thank you.

Great and very efficient service. Thank you!!

I recently enquired with a number of suppliers regarding a ceiling fan. I received the response, quote, as well as delivery, a full day before the other suppliers even responded. Excellent Service Zanele.

I was absolutely blown away by how quickly my purchase arrived at my house. From the time I made the order to the time your fabulous delivery driver Lennox arrived at my doorstep it was about an hour. I am thoroughly impressed and I love my new light

Lovely shopping online experience.. and now waiting for my stuff, see what it looks like in real life 😉

I was very nervous to order a table lamp online without having seen the actual product first so I phoned TLW and was put through to a very helpful person who had actually purchased the same lamp for his son and assured me I could be confident of the quality. At the time of purchase I also made a note that it was essential that I receive a blue one. Upon dispatch I received an email from TLW that the colour had been checked and confirmed. When the lamp arrived by courier I was not at home, the driver offered to bring it to where I was, but I made alternative arrangements. I am absolutely impressed with TLW and their courier. I did not make an expensive purchase, but it was an important one to me, and I can unreservedly recommend the product quality and service that TLW offer.

Great, fast service. Emails answered quickly and very helpful. Great products and great service.

Great everything. Product to delivery.

easy to browse on web page with great prices.. thank you

Regarding my recent order I am Extremely happy with the products Value and service.
Excellent all round Value
Thank you

Excellent service

I ordered on Monday and my lights were delivered the next day! The online chat personnel were also great with answering my question. All in all, I am a happy customer 🙂

Excellent experience! Wide range of products to choose from…Smooth process and fast delivery! Highly recommended!

Great service, quick delivery and good quality product. Thank you.

Extremely speedy and great service for delivery. Screw holes in bracket didn’t fit ceiling. Seems this is a general problem that people need to drill holes themselves.

I cannot complain about the service as there is none, waiting for delivery of our order on the 27th November ??

Excellent service

I just want to thank Gerrit at the Menlyn branch. He really goes beyond what is expected of him. Excellent service Gerrit. I really appreciate it and it is always super dealing with you.  Awesome Electrical Services

Excellent selection and very happy with product received.

When I last ordered online my light was delivered the next day. Very happy with the fast and efficient service

I would like to compliment Lighting Warehouse for the fast and efficient you treated my order. Ordering on your website was a walk in the park and speedy delivery time very impressive! I would definitely make use of you in future and would definitely recommend you to everyone I know. Regards

I went to buy a globe at the Kramerville shop. The person who assisted was patient – he explained the different types of whites and stuff. Thanks!!

Unbelievable, within two hours of ordering the items online, my order was delivered to my house.
The delivery person, Kumaran, was incredibly friendly and insisted to carry the items inside. He even offered to take the packaging with him. It was my first online order with Lighting warehouse and I am pleasantly surprised. Thanks so much. Best online shopping experience ever!

What fantastic service and amazingly quick delivery. Kumaran was friendly and efficient and I’m super chuffed with my ceiling fan.

Wow what a service. Brilliant and on point. Looking forward to more shopping experience with you .

Service was excellent. I needed to cancel my order. It was processed immediately. Very impressed. Will definitely be shopping again.

You are one of my favourite online businesses. Always a great experience. Thank you.

Thank you for your prompt and excellent service, much appreciated!

Great all round experience- quick delivery

I found exactly what I was looking for and it was delivered the next day to my house. Excellent service!!

Excellent service and very quick delivery.

Excellent

Great, prompt and professional service!!!
Thanks a million.

Quick delivery to your door. Easy to operate web page. Quality product, reasonably priced

Very good service. Received my parcel within a week. Thank you.

Excellent turnaround time between ordering and delivery. Happy with my quality lamps!

Thank you for 5 star service. Highly recommend using Lighting warehouse. Received each order in record speed and with no damages.

Thank you for the incredible service, as always

Lighting warehouse was a pleasure to deal with, I received my order within 2 hours of me ordering … I certainly will recommend them, as well as using their services ongoing … Especially with the global pandemic … online shopping is the best option

Thank you so much. Excellent service!
Much appreciated!
Kind Regards

Everything was timeous and ran smoothly. thank you

Amazing products delivered at lightning speed. Absolute pleasure.

Excellent service from answering email query to delivery. Thank you

Easy to place an order online and delivery was very quick, next day. Very impressed with your service. Thank you

Absolutely amazing service. Placed my order before 9am and received my delivery before 12. Absolutely delighted with this service, keep it up. Many suppliers can learn a few things from you guys. 

Very impressed with the turnaround timings on my order. My purchases arrived quickly and were well packed (fragile items). The delivery man was also really helpful carrying the boxes where I wanted them. Would definitely use again!

Process and delivery was good. One bulb did not work which was not good.

Lots of choice and easy to order. Hoping the delivery does not take too long

absolutely love your range. Only thing is when shopping on my phone if I select a light to see more I get bumped back to the beginning again each time I leave that light.
Also, I was very disappointed as placed my last order, then only afterwards saw the ads re birthday sale, and now that light is less R250 a week later.
The wrong box was delivered but that was soon dealt with, so not really a problem.

Easy to use website. Well laid out. Look forward to receiving my order within the stipulated time period

I am very happy with the lights and their quality.
I will definitely buy again soon.

Wow, your service was impressive!!! Paid and the next day my order arrived!!! Well done Thanks so much!!!

Excellent efficient online service and delivery. Impressed.

Best service I have had in a long time. Easy to order and pay online. Great communication and item arrived within 48 hours.
Product was exactly as described and looks great

I had a very good experience. Easy to order on line, easy to pay and delivery excellent. Well done

Excellent service- very efficient and great products & website!!

Wow amazing service. Fastest delivery time, I couldn’t believe it. Stunning products, reasonable prices. Well done will be ordering more lights soon

WOW!! Im swept off my feet really… The delivery service was so swift. I have not seen the light yet. But YES to the delivery !!

Absolute brilliant experience! There was good communication, quick delivery and friendly staff , I would highly recommend using the lighting warehouse online shop !

Tx… Product arrived in less than 24 hrs!”

Service is exceptional! Within 24 hours I received my order. This is the second time I gave my custom to this company & I am perfectly pleased. Highly recommend ito products & efficiency.

Placed my order online and received my fans 4 days later.

Fans are not yet installed but the product quality looks great

I was initially hesitant as online shopping and fragile items on top of it…yes, scary thoughts.

However, I found what I liked and decided to order it.

5 – 7 days I was informed. Settling in to wait for the period, I was highly surprised to receive the package 2 days later.

Everything was included and it is both beautiful and functional.

Thank you for the very positive experience!

I would definitely make use of The Lighting Warehouse again and recommend it to other people.

Processing of order was quick but it took ages for the order to be delivered. Service over festive holiday added to the frustration but an estimated delivery date would have done wonders or a caution that there might be a delay.

Outstanding service.
Door to door quick efficient service.
Thank you refund has been received.

Absolute Pleasure. Products great and speedy delivery.

Answered my question in record time so that I could make a purchase. Excellent speedy delivery. Thank you

You guys exceeded my expectations, it was fast. Well done

Thank you for prompt and efficient service. Will definitely support you again.

Very easy to use website
Unbelievably quick delivery, and happy with the product.

I’m extremely impressed with the level of service I received from Lighting Warehouse – there was a small hitch in the delivery to Cape Town, and it was sorted out within 24 hours, with no hassle for me whatsoever. I’m also very pleased with the quality of the products I ordered and have already recommended the site to friends.

Not a great experience at all. I went onto your website and chatted to one of your consultants, who assured me that the dimmer plate I bought will work with LED lightbulbs. The consultant also told me that the two switches on the dimmer plate is for the same light – One switch will turn the light on and off and the other switch will dim the light. After I received the order, I had to exchange the item because the two switches were for two different lights. I exchanged the item at your Ruimsig branch and the salesperson again assured me that those dimmer plates will work for LED lightbulbs, but after I installed at home it didn’t work. I then went to Chamberlain’s hardware and they told me that I should’ve bought another part together with the dimmer plate for it to work – They then sold me a dimmer plate that worked for the LED lightbulbs. The outdoor plug I bought was also broken and I had to exchange this at the Ruimsig store as well.

Disappointing that the level of knowledge in lights are so poor at a place that specializes in it…

Regards,

My beautiful lamps were delivered today (ealier than expected) by a very friendly staff member Lennox. I am super impressed

Very efficient service. Chandeliers arrived very quickly and well packed. Thank you for your good service

Faultless service time and time again, super fast delivery and beautiful products. So many SA suppliers need to take a leaf out of LW’s book!

Excellent products at a very reasonable price. Good communication and fast, efficient delivery. I can’t imagine better service – please keep it up

Great service and the products was exactly as advertised – thank you.

Excellent service.
MANY THANKS to Naas.

Speedy delivery! I am yet to install the light but the turn around time was impressive

Such quick delivery! Driver was so friendly and helpful. Thank you!

Order arrived quickly and very happy with the quality of the fitting I purchased

Good experience all round! Good quality product, efficient delivery .

Efficiant website and service

I love buying from you. As a project manager you fulfill a great need of excellent service. Friendly staff. Cost effective products. Since you’ve moved into ecommerce its even more amazing.

This time my lantern arrived broken. I’m running on a deadline and will have glass cut but just want to inform you for parcels being couriered you would really have to add some sort of cushioning material

Thank you.
It was a wonderful experience to deal with the Lighting Warehouse.
The process was seamless and smooth. Our order arrived earlier than expected.
And the chandeliers are STUNNING.

Many thanks

Excellent service, very easy online purchase that arrived promptly and was also wonderful quality.

Only one light out of 3 ordered in the box! No comment that they weren’t all packed just a half complete order. Had to go out at the weekend and purchase 3x more from somewhere else because they were being installed today!

I was very pleased with the service. The chat service reacted very quickly. We ordered our lights and got them delivered within 2 days. The product is absolutely beautiful. Will recommend 🙂

Excellent service and speedy delivery

A really good experience all round. Order quickly executed and arrived safely, in tact and well packed the next day!
The fan/light was installed today – everything works perfectly!
I’m thrilled with your service and will certainly recommend you.
All the best

Very happy with the products I ordered. Delivery was faster than I expected. Will definitely order again.

Wow, fast delivery, great product!! Thanks!!

Awesome service.. Loved the lights!!!

Very happy with the product as well as the excellent service and speedy delivery.

Delivery did not take long and social distancing was maintained during the delivery

Such an easy process to buy, and pleasantly surprised by no delivery fee!

Really easy to get specific light fittings that I couldnt find anywhere after driving around for a whole day!

Fantastic service. Ordered on Sunday evening and the order was dispatched the following morning for delivery.

Great service and products.

Great website to work off
Good communication after order

Great website and stylish, reasonably priced items

Awesome service and delivery. I will definitely use you again.

Fantastic service and great quality product.

I made a note/request to be called telephonically before delivery but the note was ignored.

Fantastic service. I ordered the light and got delivery 48 hours later.

Thank you for prompt, excellent service!

There was no communication about my delivery which was terribly frustrating. I didn’t receive a call, email or sms till I reached out to the help desk. The zendesk was very accommodating but also gave me incorrect information such as the time of my delivery and whether or not a bulb was included with my lamp. I was told by delivery would come between 1-2 and it only came at 5:30. I was told there was a bulb included with my lamp so I didn’t buy one only to get the lamp and find out there wasn’t one included. At that point it was too late to go out and buy one because all stores were closed. The experience was really terrible and I don’t think I’m going to shop here again.

Zanele Dlamini is an absolute gem – she has been assisting me for the last few years and her customer service is outstanding and she is just the best! 5 stars just for her!

Excellent internet order process and efficient delivery.

Best service I’ve received from almost any supplier!

Placed an order quite late at night and received the following morning!

Couldn’t be happier. Thanks!

Impressive turnaround with only 5 hours from order to delivery! I’m extremely satisfied with such service!

Great service! Purchased the light on Sunday afternoon and it was deliver before lunch on Monday!

Very good service. A suggestion that you maybe allow clients to change the payment method.

Great products! Very happy with the quality. The only issue is no one called to tell me to expect delivery that day…luckily I was home.

I was very impressed with The Lighting Warehouse’s efficient service, as well as the quality of their product.
We ordered the product on a Friday afternoon, and it was delivered by the Monday-morning.
Thank you The Lighting Warehouse for making our order so effortless!

Naas was extremely helpful to me and that is why I made my purchase today !
Well done Naas and keep up the good work !!

Service was excellent from start to finish. I placed my order the one day and delivery was the next day.
I shall certainly use lightingwarehouse.co.za for all my lighting needs from now on.

Great service. Quick, efficient, hassle-free

I was struggling to get the bulbs. Fortunately I found them on The Lighting Warehouse online store. Delivery was within 3 days, I am very impressed with the service and the quality of the items ordered. Within 2 weeks I made another order to have some spare bulbs available and I received the same wonderful service. Thank you!!!

Thank you I received my order and extremely happy

am very happy with my first buying experience from you guys – you really performed beyond my expectations. My goods were delivered in a very short time and was of good quality.

I am sure going to recommend you guys and will definitely buy again.

Website easy to navigate. Good selection of lights to choose from

The time taken from ordering to delivery in Cape Town was great. However 1 of the globes that was ordered with the lamp I purchased was broken in the box when I unpacked it which was rather disappointing.

Thank you for the excellent service as always.

GREAT EXPERIENCE – Would totally do it again

Based in Cape Town. This organization knows how to conduct business. Even a truck breakdown could not hold them back to deliver swiftly. Highly recommended..product high quality..will do more business with Lighting Warehouse. 

Always effortless and efficient!
Great quality products!!

Ordered on the weekend and received my 4 lights on the Friday morning.

Great service.

Will definitely order from you again.

I was extremely happy with my experience shopping online at The Lighting Warehouse. The website is user-friendly (also cellphone compatible which is rare).
My order was delivered ahead of the scheduled delivery date and the product is amazing.

I will highly recommend The Lighting Warehouse to anyone! Great job!!

Thanks a mil!

Thank you for the prompt and professional service.

just a quick compliment to The Lighting Warehouse for a brilliant service, from the distribution outlet in Malibongwe (opposite Home Affairs) to the Head office, they assisted in solving our problem with light fitting. The job was done swiftly and efficiently. The company is certainly to be recommended. The service like that is the reason that we have been patronizing them for 25 years and will continue to do so. Best wishes.

Hi, Totally happy with the way my order was taken care of. Product true to picture, super fast delivery. very easy website to use. perfect. Thank you

Received wrong products
I called today 21 may 2020 and reported it.
I was hoping someone would call me back to confirm that the correct product was dispatched
I had to call again at 15:45 21 May to confirm it was dispatched. Not good service

I am really impressed by your efficient and really quick service and delivery of items purchased. Pleasant experience buying from your online store.

It was the quickest delivery ever! I pay the order and less than 24 hours later my goodies were delivered in Groblersdal on our farm. Excellent service!!!!

A very easy website to navigate, love that you give examples of which globes to use with each product and that I can order the globes with the product. We waiting for our delivery, not arriving as fast as our previous order but this is a very big order so understandable that it would take a bit longer.
Can’t wait to see my house filled with lights from Lighting Warehouse.

Excellent Service – Thank you.

Fast delivery, excellent service (one of the lamps was slightly damaged, but a new unit was dispatched straight away and received the next day). Very happy with my purchase.

Best service ever and quick delivery. Keep it up

Great range
Easy to purchase
Delivery fast

Ordered a bathroom light/extractor/heater combination, very pleased with the service and the product

All aspects of perfection ?

This is the 3rd time I have bought online with Lighting Warehouse, very quick service and delivery. Have recommended your company to others. My order came in 2 days which is really appreciated.

We are so happy with our lamps! They are excellent quality and were delivered within 24 hrs! Thank you!

GREAT SPEEDY SERVICE

Several wrong items delivered, not a great first experience.
When we called to advise this, we were told this due to a backlog. The internal reason does not matter to us, important is how you sort it out.

Your colleague Natalie Pitswe answered all my questions online incredibly well, quickly and competently. Congratulations on such an employee! That’s the only reason I could order the lamps from Germany! It’s unusual today that an online inquiry actually answers the question asked instead of a standardized answer! Compliment.

Excellent service and I love the lamp stands – I am considering ordering two more!

Turnaround times are much too long.

The delivery was very quick and I absolutely love the pendant light we got. Quality is awesome. Thanks!

Superb service – so helpful and informative, and my order was delivered the very next day! Thank you, Lighting Warehouse – such a fantastic experience!

good morning
I must say I was impressed , quick and easy delivery , easy website
infact easier than using the store
thank you

Lantis

Had to call the warehouse to change the colour of the product I ordered and the staff were super helpful and amazing. Fixed my mistake in 1 min! Thank you

Loved the products and the fast delivery!

Excellent service!

Great service and delivery turnaround!

I was thrilled with the service I received and will definitely be shopping with you again and will recommend to family and friends.
Excellent – thank you.

My experience was not great. The delivery was efficient but the incorrect globes were delivered.
I had to run around trying to see which are the correct globes, which the centurion store have been kind enough to rectify for me, however despite them trying to source the globes I still do not have the correct globes and I currently sit with INCORRECT globes which I paid for.

I would give The Lighting Warehouse a 5-star review 10 times over.
Exceptional service.
My order was delivered in perfect condition within less than 24 hours after placing the order.

The fan is exactly what we ordered and delivery was quick and within the time frame promised. The remote does not have the same functionality as that which we saw in-store, which is disappointing considering the price, as this is one of the specific reasons we selected this particular fan.

Absolutely brilliant service. Ordered the previous night and got it the next day. Amazing

Super fast delivery. Item as described. I was so nervous ordering lights online, but all in all – a good experience and a happy customer.
Already searching for my next lights!

This is the 3rd time I’ve used LW and each time I was impressed by the great selection of products and speedy delivery/efficient and friendly customer service received.

Keep up the good work!

Thank you.

I placed an order on Monday 3 May for light bulbs & one standing lamp. I checked the tracking number provided but after the 4th of May, there we no new updates. I made contact on Monday 9 May in the morning, via the online chat, and was asked to send my email address and that there would be follow-up made.

End of day on Monday, I had still not received feedback so again I contacted you via the online chat. I was then given confirmation that the order would arrive on Tuesday 10 May.

It arrived on Tuesday 10 May, but once we opened the box, saw that our light bulbs were enclosed, but that a wrong light fitting was dispatched. Again I followed up and your online agent swiftly replied and assured me that he would remedy the situation. The wrong light would be collected and the correct one delivered, hopefully today.

The agent did indeed dispatch our lamp on 10 May, so we are awaiting confirmation from the courier as there has been no further updates on the tracking site. We completely understand a mistake creeping in, I am just frustrated by the lack of communication & the tracking site that does not seem to provide regular updates. Last update was on the 10th, so not sure if it is indeed out for delivery today.

Your staff were friendly, fast & helpful.

“The online ordering process was super easy and efficient and notifications, so far have been great.
Excited to receive the light fitting!
Thank you!”

Delivery was exceptionally fast even though we are not in one of the ‘main’ delivery areas. Fan was easy to assemble and looks really elegant! The wiring diagram could have had a little more info/detailed explanation instead of just the diagram, but I figured it out. Very happy!

Thank you for good and quick response

Hot help when I was battling with placing my order. My 4 lights were delivered to a tiny village in the E Cape. All in all, Wonderful service ! Thank you.

I had the best experience with Lighting Warehouse, could not believe the quick delivery, it was fantastic thank you.

Overall a good experience; I like your products, happy with the way it is presented in the WEB pages, easy to find what I’m was looking for. The queries was very quickly answered via emails. Place my order was easy and multiple options of ways to pay… One of them was freaking me our as I had to enter very personal pins and passwords on a site that I newer used before… but I flip out and don a straight EFT from my bank… a system that I trust.

I’m very happy with the product I bought, it does the job, it looks nice and it is very quiet – so VERY HAPPY!

The whole process of purchasing light fitting online from you was great – the fittings arrived safely, and a lot quicker than I had anticipated – and they are of an excellent quality, and just what I was looking for.
The only issue was the actual purchasing process online – I was unable to type in a different mailing address, and still process the payment – so in the end your consultant, Zanele Dlamini, who I spoke to when I phoned, sorted it out for me manually, and it was all fine.

There is obviously an error somewhere in the programming of your website, and it wasted quite a bit of my time, trying it several times, all to no avail, and eventually phoning. I REALLY wanted the fittings I had selected, so was prepared to persevere to make sure I got them, but someone else might easily get frustrated with the process, and move on to another supplier.
But your fittings are great, and so was the service you provided!

Just a minute ago received part order of purchase – one item broken also Wing 36w was inclusive of both bulbs but only has one included in box

excellent service. very impressed with the warehouse in Linbro Park. I just want to know how do I apply to get a reseller discount?

Delivery was very quick. Great customer service.

Super efficient and excellent products, thanks.

Super quick and friendly service! Will definitely use Lighting Warehouse again!

Very good service

I’m really impressed by the team at the lighting warehouse, their customer service is commendable and their turnaround time is impressive. I will definitely be using them in the future.

Not a good experience. One of my items didn’t arrive. When I called your office the lady promised to get back to me and never did. I called back the following day and she said she had posted the other item. Not friendly or apologetic. I am still waiting for the item to arrive and have no further communication with courier or your company.

Excellent and efficient service ! Order placed on Sunday evening and goods delivered on Wednesday .

Thank You !

Store staff very helpful, but the stock held at the store was not the same your web site. Also the price was higher & I had to pay in

Fabulous service and prompt delivery. Would definitely recommend. The site was also easy to manage.
Thanks 🙂

I am impressed with your service quality. You attend attention to detail. You delivered as promised. Excellent customer service ????

Happy to be able to shop and purchase online during lockdown. (delivery after) Took advantage of the blitz sale.

I ordered 2 standing lamps in a sale and are delighted with the quality and style of the product. Azzaro lamps. First time I have ordered from Lighting Warehouse via Internet with excellent service and delivery.

Great product, great (and fast) service.

User friendly site….quick and efficient from order to delivery.
Thank you would use you again.

Thank you for the great service

Fantastic service!!!!

As usual, quick service, good prices, excellent products. Won’t shop anywhere else.

Thanx for great service Zanele – You took the black out of Friday and made it a wonderful experience online instead of standing in a line!

The whole experience was pretty good thank you. Our light fittings arrived and are stunning.

Satisfied with product. Super fast delivery. Hassle-free

Great on line experience. Efficient, reliable service, easy navigation on platform and good quality products.

Really easy to interact with the website, ordering was a breeze and delivery was super quick. Very impressed by the high level of service.

Quick easy and very user friendly online site.

Thank you

The shopping and delivery service was good.
Unfortunately the product had an out the box failure. The solar light came with a remote control that doesn’t work.

Well done The Lighting Warehouse, I was blown away by the ease of ordering online and the speedy delivery of my goods. Thank you!!

Service was excellent, thank you so much. Will definitely make use of your online service again.
Regards
Erika

The service is exceptional. I have only used the online service twice, but each time the service exceeded my expectations. Thank you

Thank you for your excellent service. I have recommended you to my friends.

What a terrific online shopping experience! Thank you! Placed the order on Saturday and took receipt of products on Monday morning. Lennox, the delivery driver, is a great ambassador for your brand – What great, friendly service! Thank you

The service was incredible. I’m so happy with my purchase. The globes I ordered was what I needed. The package was so presentable. Received my order so quickly. I’m really impressed. Thank you.

Awesome Experience. Found exactly what I was looking for online, great price and quick checkout process. My light and globe were efficiently delivered by a friendly staff member and it was exactly as portrayed on the website. Thanks LightingWarehouse on a great job.

My recent online shopping experience with The Lighting Warehouse has been superb. This is my second purchase with them, online, and I have been extremely satisfied on both occasions. The process, from selecting the product, placing the order, payment and delivery as been flawless and super quick. Thank you Lighting Warehouse for your amazing service.

The delivery was extremely fast. Impressive

Very quick delivery and we live 2 1/2 hours from Pretoria….

The service I received from Lighting Warehouse was exemplary. I ordered wall lights for my bedroom and they arrived the next day! I then decided I’d chosen the wrong colour and sent an email asking how I could go about swapping them. I was anticipating a complicated process and got the surprise of my life when I received a mail the same day saying simply, “no problem. We’ll deliver the new colour tomorrow. Just give our driver the black lights. “. No mess, no fuss. I was really impressed and can definitely recommend Lighting Warehouse. Great customer service. Well done!

After buying a beautiful lamp from The Lighting Warehouse on a sale late at night, was I ever surprised when it was delivered before 12 the next morning! Very happy with the product, the price, and the service.

A very smooth and simple experience. Next day delivery was just an added bonus. I have been very impressed with the range of product and the quality.

Quick and easy. Product was packaged well and arrived within the timeframe. Appears to be good quality and looks great.

I’m new to online shopping and have always been a bit apprehensive to do this. After moving to the little town of Greyton, I no longer had access to shops and malls. I am building a house and decided to order some lights online, using the Lighting Warehouse. The range of lights offered is amazing and the online shopping experience was user-friendly and quick.
The biggest surprise was the excellent delivery time… even out in the country! What an amazing service!

Excellent service. I sent a message and was phoned back immediately.

Fast and efficient delivery

Absolutely fantastic service – very happy ?

Great service, especially facilitating my return without any questions asked!

I will definitely order lights from your team again.

I commend the lighting warehouse on their superb service delivery,even when I had a problem with one of my lights,they did not hesitate,they just exchanged it.I highly recommend them for their sterling work.Thank you lighting warehouse.

Good selection and excellent service.

Shopping on your site was truly awesome, goods arrived in good time and was properly packaged. Quality of the lamp and bulb I bought was also very good, pleasant experience overall.

I ordered a desk lamp on 28th Feb to be delivered in Cape Town. I sent a query yesterday Thursday as it had not arrived. The Zendesk chat followed up immediately. Naas kept me updated by email all day and the lamp was delivered in the afternoon. Thank you!

Thank you, very happy with both the product and the service, the whole experience was hassle free

Products arrived much earlier than expected. Well done!

I received Excellent Service and Efficiency. We need more Companies like Lighting Warehouse. I’ll remain a Customer because of the Service I received….

Five star service. Order was handled promptly and goods delivered within four days. Well done team.

Very good service! Fitting arrived damaged and Natalie sent a replacement straight away thanks.

Excellent and efficient service

Really impressed with the service received. My lamp order was processed and delivered quickly and efficiently. I have to admit to being nervous to receive lamps and shades “in the post” but they were perfectly packaged and arrived with no damages.
Customer communication was also seriously prompt. Thank you!

very easy to order and system professional

Great service. We saw your special this morning at 06:00 and immediately placed the order. We expected delivery 2 to 5 days later but at 10:00 the items was delivered. Thank you very much and well done

The service was great and quick however the poor delivery guy actually asked me to leave a comment saying he has to call each person as the addresses on the parcels is always double and never shows an area. Perhaps make it easier for them giving them complete addresses.

I recently started a Electrical company where I specialize in lighting ,and with demanding clients the lighting warehouse always comes to my rescue,and the staff is very friendly (Mr Lennox)who usually delivers my lights fast and safely, thank you so much guys this is just the beginning of my relationship with you guys 100%

Wow excellent service received my order within a couple of days and the price was excellent as well. A big thank you

Easy online ordering system, excellent service and great products, I got a message to say my order was out for delivery within a few hours!

Seamless – thank you

Great website and a lovely variety to choose from

Easy and in own comfort zone

All good thank you. Received very quickly!

Excellent service. Happy customer

The online and delivery service was on point!
Just awesome!!!
Can’t wait for my lights to be fitted…
Thank you guys

Your delivery guys as usual did not read the instructions. I asked it to only be delivered after the 8th Of December and to contact before delivery. Well they just arrived, had to make arrangements with neighbour to accept it on my behalf. I think that it is bad service

So happy to find exactly what I was looking for here in ZA – really great range of products. Excellent customer service also with very reliable and honest staff. Thank you!

Excellent service and quality.

The after sales service is extremely poor. I bought what I thought was 2x ceiling bathroom lights however they were fittings to be attached to a fan. I wanted to exchange it for two other ceiling lights and had no response to my mail not even an out of office to say they were on holiday. I eventually had to send a message to the whats app line and waited quite a long time for a response. I don’t think lighting warehouse is properly geared to online purchases and particularly returns and exchanges.

Very good service. Lamps were delivered promptly. One had the incorrect globes. The error was acknowledged and new globes dispatched. Would definitely buy from Lightning Warehouse again.

Website was easy to navigate and I was able to checkout safely and quickly

Quick and efficient service

Excellent service, super fast! Thanks Lennox!

Fantasic service. Wonderful range of products at great prices. Super fast and always willing to assist

Very good experience – good choice, great updates on delivery – well packaged – thank you

Thank you. Naas dealt with me very efficiently and courteously. I’m completely happy with my shopping experience. Thank you.

Package received all in good order thanks for the great service

So incredibly efficient, next day delivery. Absolutely incredible

Website is very user friendly. Thanks for a great online experience!

I was very impressed with your service. Although it was indicated that delivery would take place within 2 – 5 working days, it took place in 1 day! Well done!

An excellent website (though the My account info takes some finding first time round) with a decent range; prompt answers to questions; frequent special offers with genuine savings

Dealt with Lucky at Fourways Branch..him and his team were absolutely brilliant, really was impressed by service level. Well done!

I am so pleased at the whole experience. From advise on CHAT right to delivery within a few days. The sight is easy to navigate, paying was a breeze and FREE DELIVERY always get me! Living in an outlying area often means traveling long distances to have access to beautiful things. Now I can order “jewelry” for my house, without leaving my house. Keep shining bright LIGHTING WAREHOUSE ONLINE!

Love the fast service! Thank you!!

Purchasing online from the lighting warehouse is the worst online experience I have had with any store for the following reasons:
1. No confirmation that the goods had been shipped.
2. No tracking Number or courier name given.
3. Slow delivery.
4. Courier could not find the house, did not have my number to call and said he was shouted at when he asked the company for my number. Every other courier comes straight to my door, and there are several.

My next lighting order will be from one of your competitors.

Very good response and advice on the chat and delivery was quick and efficient. Thank you

Great service and speedy delivery to Cape Town.

Fantastic service! Ordered my lights, and they arrived the next day. Also very prompt customer assistance via email, and Lennox went above and beyond to help get my lights delivered. He even called to confirm they had arrived safely and were handed over!

Amazing service. Ordered a box of bulbs and they arrived the next day in KZN. Very impressed. Thanks

Thank you!! Great service!! Received the day after ordered!!

Excellent service, received my order same day

Quick and efficient service!

The service was good and perfect,delivery was so quick within 3 days

I have previously purchased the same ceiling fan from LWH and then another from Builders WH (price).
Was going to purchase another from BWH but got very poor service.
I was very surprised to see that LWH had a 20% discount and free delivery, which made it a far better buy.
No hassle. Delivered within a reasonable time.

Awesome experience & fast delivery, Tnx

Excellent service. Super impressed – will definitely order in future again.

The order arrived super fast, so that was impressive. However, the items which included 2 small bulbs in small boxes arrived in a box that was open and damaged. Luckily nothing was stolen and nothing broke, but the fact that those 2 bulbs arrived in one piece is a miracle. This would make me nervous ordering from you again as the order was dropped-off at my neighbour’s place and she had no ways of knowing whether anything was taken out of the box.I think additional packing materials like bubble wrap around bulbs and some filler in big boxes would help because I now have to wait and see until it is installed whether the light fittings were damaged or not…So super fast service, but packaging is an issue.

Impressed with the service, I got my stuff delivered the same day – impressive, whenever I need light you will be the first people I check!!

So far so good. Waiting for delivery after lockdown

Order and delivery within 24 hours. Great service

good and the online help was immediate response which assisted me in purchasing my products

Excellent products with excellent service.

Thank you very much.

Products arrived in good order, within the delivery time.

Beautiful lights

Easy ordering and quick delivery. Great products too! Will definitely use your services again.

Website was easy to use. Placed my order and literally received the goods the following day – great service!

The service I have been receiving from your team has been incredible! I worked in e-commerce for a while and appreciate good customer service as well as giving credit! Well done to your fantastic team, it was an absolute pleasure shopping on your site and I will most certainly be back in the near future!

Great service: ordered a light fitting which arrived damaged. I then phoned and told them the problem. I new one was delivered within 3 days. We’ll done, guys – most impressive!!

Online purchase a pleasure. Easy check out, speedy delivery. Just a pity my lamp base had a dent in it.

Great service.
Good quality products.
Can’t wait for my next purchase.

The shopping experience was fantastic, I found what I was looking for at a reasonable price. The free delivery service is amazing, and very fast too, so I am all round very impressed. One of the LED floodlights I received however is not working so I will be making contact with regards to returning / swapping it.

Amazingly quick delivery. Thank you

Ordering on line was really simple and easy. Delivery was prompt and the product is nicer than in the photos. 5 Star rating

Very good response and so far products are working fine – only problem is using a courier who is not registered with Val de Vie estate.

Your delivery to Cape Town is way too slow and there is no up to date communication about the status of delivery. It’s been 9 days now since you dispatched my package and I have had no delivery not any attempt to contact me either via email, phone or WhatsApp. Compared to other ecommerce business that give constant updates you are lagging very behind.

It would be helpful to be able to track your shipment – i.e. I had no idea when my items were shipped nor when I could expect delivery.

Other than that it was a smooth and easy service to use.

We are SUPER impressed with the service that Lighting Ware provides. Have ordered online from the many times, it always arrives quickly and safely.

Super fast delivery. Thank you very much!