Products received quickly and in perfect condition

The lamp is great, aesthetically pleasing and very practical. The courier service was professional.

Seamless ordering and delivery.
Experienced problems with the items though. Both were exactly the same lights but had different screws and brackets which complicated installation.

Amazing service. Ordered online and literally received it the next day. What a great experience.

I am very happy with your excellent service, thanks to the driver who delivered as he had to wait a few minutes for me.
It is so nice to have companies that still value great service.

Very good response and advice on the chat and delivery was quick and efficient. Thank you

Efficient service and prompt delivery. Thank you!

Ordered from Lighting warehouse in numerous occasions and can truly say I have never had to wait long for my lights – I’m in Kimberley and receive my goods within max of 4 days…products never disappoint, service never disappoints, so I’m always a very very happy client

Impressed with the service, I got my stuff delivered the same day – impressive, whenever I need light you will be the first people I check!!

I experienced very fast, effective and pleasant service from The Lighting Warehouse. I can recommend them!

Product as described, reasonably priced and delivered on time.

Excellent

superfast service.
thank you we ordered 15 light fittings in total – and received delivery the next day:)
very happy customers

Hot help when I was battling with placing my order. My 4 lights were delivered to a tiny village in the E Cape. All in all, Wonderful service ! Thank you.

Excellent service.

Great online ordering experience, fast delivery.
I just want to be able to also download my invoice from the online platform.

The chat helped me make a decision. I felt comfortable with the idea that the one interacting would have the knowledge to give me the right information. Thank you.

The service I received from Lighting Warehouse was exemplary. I ordered wall lights for my bedroom and they arrived the next day! I then decided I’d chosen the wrong colour and sent an email asking how I could go about swapping them. I was anticipating a complicated process and got the surprise of my life when I received a mail the same day saying simply, “no problem. We’ll deliver the new colour tomorrow. Just give our driver the black lights. “. No mess, no fuss. I was really impressed and can definitely recommend Lighting Warehouse. Great customer service. Well done!

Extremely speedy and great service for delivery. Screw holes in bracket didn’t fit ceiling. Seems this is a general problem that people need to drill holes themselves.

I am really impressed by your efficient and really quick service and delivery of items purchased. Pleasant experience buying from your online store.

Thank you I had a great experience. The delivery did not take long, and I am very happy with my purchase. 

The pendant lamps are exactly as advertised and of a high quality. They were easy to install and are working perfectly. Thank you very much.

Service was so quick, and delivery man was friendly!

Ordered Sunday and our lights arrived Monday morning….excellent service, thank you!!

Fantastic service, delivery within a few days from ordering online. Thank you.

Dear staff of the Lighting Warehouse,

This will be a very brief review, but it is all positive.
The website and catalogue is well laid out, logical & attractive, and I had no problems finding the lamps I wanted. The checkout & payment section was also easy to follow and intuitive. If I might add just one small observation, the Giancarlo lamp colour in the checkout was white in the picture but labelled as black.

The delivery time to our sleepy little hamlet of Bloemfontein was also remarkably quick- two days if I remember. Although I didn’t track the parcel (I think it actually arrived before the tracking was activated), this was a good feature.

The courier was a cheerful & professional fellow, who obviously enjoys his work. Bloemfontein couriers are notoriously unfriendly, poorly trained and lack communication skills, so your man was a five star agent all round.

The lamps themselves were easy to assemble, look good and are obviously well-designed, as they distribute the light evenly, and the ergonomics are such that you never feel as if you might burn your fingers when adjusting the angle in a casual manner. May I also express my appreciation for the fact that the three I ordered were all discounted to 54%; while I wasn’t bargain hunting (I chose purely on aesthetics), this was the cherry on top of a delicious cake (I don’t even even a sweet tooth, so I hardly ever use that metaphor).

I will certainly make use of the Lighting Warehouse online system in future. To be honest, the website is so well designed that you get the impression of walking into a showroom- there are a few lighting places here in Bloem but the stock is very outdated and the service terrible. As soon as I buy bedside tables I will look for reading lights, and I see no reason to bother with anything except your company.

Ordered the pendant light I wanted. Payment process easy. Delivered to me door the next day. Very impressed 👏

Once again you have outdone yourselves. Bow down very impressed. Will use you anytime for any lighting products

I’ve ordered numerous lights from The Lighting Warehouse over the past couple of years and my experience has always been very positive. I’m very happy with the quality, and can’t believe how quickly I receive my order! Next day delivery in many cases…. I’ll definitely be back! Thanks for the great service. 

The desk lamps are both lovely and delivery was prompt. Thank you!

Great service, order arrived the next day

The service was quick and easy. Within 24 hours I had my order. Great experience and will definitely use the online ordering again!

Exceptional service from Kramerville branch when I needed to swap the fan I bought online ( which was delivered within record time ) Would have no hesitation in highly recommending online and in store sales and service

awesome delivery and awesome quality!

Great online shopping experience and very happy with the light fittings I ordered and received – thank you

It was the quickest delivery ever! I pay the order and less than 24 hours later my goodies were delivered in Groblersdal on our farm. Excellent service!!!!

Really easy to get specific light fittings that I couldnt find anywhere after driving around for a whole day!

Thank you!! Great service!! Received the day after ordered!!

Service excellent.
Delivery within 24 hours.
Will continue to use your service.

Great service, ordered online and very happy with the product that I received.
Delivery was quick to.

Excellent and quick delivery ! Very pleased with the chandelier

This was the quickest delivery ever. I’ve order my lights yesterday and they delivered it this morning! And I am on a farm in Limpopo!!! Well done!

Very good experience – good choice, great updates on delivery – well packaged – thank you

Hi,
The raw bolts supplied with Belgravia light to be fitted to a pillar are not long enough.
Otherwise, very efficient dispatch and delivery.
Regards,

Prompt service. Quick delivery. Very well packed as well. Thanks

My Percy floor lamp arrived sooner than I expected, very carefully wrapped. It’s even better looking than in the pictures! Overall, an excellent experience with The Lighting Warehouse. 

Great service. Good pricing. I was a little nervous about shipping long globes across the country but it arrived well packaged and in one piece. Will definitely use The Lighting warehouse again for all our office needs.

Fabulous service and prompt delivery. Would definitely recommend. The site was also easy to manage.
Thanks 🙂

Placed an order online at 7am and the driver arrived the same day at 1pm. Very pleasantly surprised. Service was outstanding. Great experience! Thank you.

Excellent turnaround time between ordering and delivery. Happy with my quality lamps!

Wow what a service. Brilliant and on point. Looking forward to more shopping experience with you .

I was very pleased with the service. The chat service reacted very quickly. We ordered our lights and got them delivered within 2 days. The product is absolutely beautiful. Will recommend 🙂

Great experience! Easy to order and package update was spot on. Many thanks

My product was damaged on arrival. I emailed and working 2 minutes got a reply apologizing for the issue, indicating collection would be arranged that day and a new item would be dispatched as well. Could not ask for better response as promptly as I received. Thanks so much.

Service was excellent. I needed to cancel my order. It was processed immediately. Very impressed. Will definitely be shopping again.

My experience with the site was okay; would be nice if we had a few filtering options, but no hassles there. Payment etc.went smoothly.

My experience after, where I missed the bulbs, was exceptional. I missed delivery and bulbs but Naas Oosthuizen sorted things out … Delivery was prompt thereafter and the Bell lights are solid for the kids.

I’d fully recommend the lighting warehouse online experience.

Exceeded my wildest expectations – better and quicker than all so called online stores!

Lighting warehouse was a pleasure to deal with, I received my order within 2 hours of me ordering … I certainly will recommend them, as well as using their services ongoing … Especially with the global pandemic … online shopping is the best option

Website was easy to navigate and checkout process was simple abs quick

Wow wow what a service my goodness am still shocked. Bow down for the speedy service my goodness. Keep up the good work and looking forward to more purchases and good service. Great one honestly 

From start to finish, outstanding, courteous and prompt service. I was amazed at how quickly the delivery arrived.

Easy to use website, great product description and quick confirmation and delivery of orders placed

Arrived within 24 hrs of ordering. Quick and efficient

GREAT SPEEDY SERVICE

Easy to use website. Well laid out. Look forward to receiving my order within the stipulated time period

Excellent service, delivery faster than expected, exceeded my expectations. Well done

Turnaround times are much too long.

Excellent service:) ordered one day – delivered the next

Service was excellent. Ordered the item one afternoon and it was delivered the next day.

Easy to place an order online and delivery was very quick, next day. Very impressed with your service. Thank you

Excellent service!!
Delivery was done the next day… Stunning light

Website easy to navigate. Good selection of lights to choose from

It was great and the lamp is great too!

Awesome service.. Loved the lights!!!

Excellent service, fast delivery! I’m very happy with the product

Fantastic service! Ordered my lights, and they arrived the next day. Also very prompt customer assistance via email, and Lennox went above and beyond to help get my lights delivered. He even called to confirm they had arrived safely and were handed over!

Relatively new to online shopping (not sure why, have been booking flights / hotels this way for years) and so was a little apprehensive but i can say i’m very satisfied. Product chosen, order placed and paid for effortlessly. Delivery received within 2 days. 

I’m a convert, thank you.

I bought the same light a few months. The service was good, but I paid R500 more, I don’t understand why.

Great service, lights are exactly as described, excellent value for money.

Great service via chat function when I forgot to order light bulbs to go with the lamps, quick delivery, will certainly buy again

We are super happy with our new pendant lights. Awesome service and great products. Thank you!

Excellent

Awesome experience & fast delivery, Tnx

Easy, seemless online order process, items delivered in good time, very happy.

Placed my order over a weekend. On Monday the delivery driver phoned me as he was at the gate for delivery. Eventually figured out that he was at the billing address and not at the shipping address. Was a bit disappointed, as I had to pick up the items from a store later that day.
Other than the mix up with the addresses, service was great.

Terrible!!!! One week and one day passed since I placed my order. One week passed since I received courier detail and still I have not received my order. No one really seems pro-active to find out what is the issue for the delay on my order. I am hoping all bulbs are still in one piece!

Tx… Product arrived in less than 24 hrs!”

The online purchase was relatively easy and the service was impeccable.
I think the quality is poor and therefore the value for money is 3/10.

Really fast and friendly service!! Products are of great value and definitely worth the money. Would definitely recommend.

Excellent service, i had a question and within 10 minutes they came back to me

Wow, I have to compliment the team at The Lighting Warehouse on the exceptional service! The delivery took place the very next day.
Placing an order truly is a pleasure.

The service was incredible, I ordered Fri 18th Dec and the lights arrived the Tuesday 22nd Dec. we received them in time for Christmas. The selection is vast and the prices very competitive. I am extremely happy and impressed. Thank you!!!

Hi,
We ordered the lights at 7 am and could not believe it when the lights were delivered at 0930 the same morning, that is incredible service.

Very efficient website and delivery

easy to browse on web page with great prices.. thank you

Thanks for the very efficient service. The lamps I bought are gifts so I will only be able to comment on the products once they have been given.

I am more than happy with the service delivery and product. Product was delivered in less than 24 hours. Thank you!

Great service. Cannot fault it. Was worried about damage from courier but packaged so well so no issues. Thank you.

The whole experience was excellent. The range of lights on the website vast and very logically presented. Following my selection of fittings, the delivery arrived in the Western Cape within 5 days. Highly recommend this company.

Wonderful and speedy service.

Awesome Service, very happy with the products received! Would recommend. Thank you

The selection was great and the delivery was very prompt. Much appreciated. Will use you again happily.

Excellent service!

Great service. We saw your special this morning at 06:00 and immediately placed the order. We expected delivery 2 to 5 days later but at 10:00 the items was delivered. Thank you very much and well done

Excellent experience and products. Keep up the outstanding work.

Very quick and easy. Online assistant was most helpful.
Wrong lights were delivered – it took only one phone call, one person spoken to, and the exchange was delivered the next day.
Very impressed. Awesome service.

This is the 3rd time I have bought online with Lighting Warehouse, very quick service and delivery. Have recommended your company to others. My order came in 2 days which is really appreciated.

Brilliant and efficient service. Thank you.

Easy online ordering system, excellent service and great products, I got a message to say my order was out for delivery within a few hours!

Thanks for the lights! Going to look awesome! Just thought I’d also take the opportunity to mention how friendly, helpful and positive the delivery guy (Lennox) was.

The glasses in one of the lights was broken and the other one did not have a bracket to mount on the wall. I was not happy

Good prices and quick service online and telephonically. Thank you.

Online purchasing very easy and convenient and I am very happy with my pendant light fitting.

Best service I’ve received from almost any supplier!

Placed an order quite late at night and received the following morning!

Couldn’t be happier. Thanks!

fantastic service, it was delivered the very next day and the driver was so friendly and efficient –
such a wonderful experience

Efficient service, speedy delivery. Lovely chandelier

Delivery was very quick. Great customer service.

Excellent service, online and in the store self!!

Brilliant service…. So quick with delivery. Thank you very much!

Great service and speedy delivery to Cape Town.

I think you are absolutely great. Ordered on Monday and the items were delivered on Tuesday. Neatly packed and no damages.

Great service so far. My order was delivered in 24 hours. I’ve yet to comment on the quality of the product. So far so good

You just take online shopping to another level! Ordered ceiling fans on Sunday afternoon and it got delivered on Monday afternoon – EXCELLENT service, thanks Lennox!!!!

very easy to order and system professional

Excellent and Reliable service. Thanks

Fantastic service. Thank you

Very good.

Very fast and reliable respond and handling.

We really like the lamp we ordered, very good quality.

Excellent service and products. I will definitely buy from you on line again

A+ on service, price and delivery

I was so impressed with the service I received! I ordered the incorrect size lampshade online and Naas and Natalie were so helpful in replacing the product which was delivered the very next day! You don’t often receive service like that so I would like to say a big Thank you to you both.

Online shopping was a nice and pleasant experience. More status changes will be appreciated, went from accepted to processing so one is unaware when the delivery will actually happen. Also, seems not all the products are reflected online which I have seen in store. The online assistant is also very nice, helpful and informative

During August 2020 I purchased a very classy spiral lampstand from The Lighting Warehouse as well as a desk lamp and I must say that whilst ordering these items online their online website provided the light bulbs that would be required for each product which was also very helpful. The entire online order was delivered within 3 days of having placed the order and when it arrived the lampstand was extremely easy to assemble. I certainly would do business with this company again and recommend their services.

Very efficient and excellent telephone person when I phoned with a query. She sorted it out promptly and politely and got back to me fast. Delivery person also very pleasant

What a terrific online shopping experience! Thank you! Placed the order on Saturday and took receipt of products on Monday morning. Lennox, the delivery driver, is a great ambassador for your brand – What great, friendly service! Thank you

It has been a wonderful experience from the time I placed my order online. The process was seamless and without any hiccups.
My transactions were delivered by a gentleman who gave me impeccable service from the time he called me in the morning to enquire if I will be home today, and to confirm that he will deliver the order by midday. When he arrived at my home he was professional and explained the returns and exchanges programme in full detail. He answered all the questions that I had, and was left with a wonderful impression of your business. It is really true that a Driver gives clients the overall impression on the type of business they are dealing with. Lennox gave a first good impression and I will definitely place more online orders in the foreseeable future. Thank you Lighting Warehouse and please extend my gratitude to Lennox for his professionalism and friendly nature.

Excellent online service via chat! Loved it it helped push me over the line!

Very impressed with the shopping experience, the rapid delivery, the charming delivery man who assembled the lamp AND the product itself.
Thank you!

My beautiful lamps were delivered today (ealier than expected) by a very friendly staff member Lennox. I am super impressed

Very user friendly website. Simple ordering process. Super fast delivery. Extremely pleased! Thank you.

Service excellent.

Great service ! Thanks

Absolute brilliant experience! There was good communication, quick delivery and friendly staff , I would highly recommend using the lighting warehouse online shop !

Fast delivery, but the bulbs your website recommend for the chandelier does not fit at all.

Not a great experience at all. I went onto your website and chatted to one of your consultants, who assured me that the dimmer plate I bought will work with LED lightbulbs. The consultant also told me that the two switches on the dimmer plate is for the same light – One switch will turn the light on and off and the other switch will dim the light. After I received the order, I had to exchange the item because the two switches were for two different lights. I exchanged the item at your Ruimsig branch and the salesperson again assured me that those dimmer plates will work for LED lightbulbs, but after I installed at home it didn’t work. I then went to Chamberlain’s hardware and they told me that I should’ve bought another part together with the dimmer plate for it to work – They then sold me a dimmer plate that worked for the LED lightbulbs. The outdoor plug I bought was also broken and I had to exchange this at the Ruimsig store as well.

Disappointing that the level of knowledge in lights are so poor at a place that specializes in it…

Regards,

Very impressed with prompt delivery and efficient service from Lighting Warehouse.

I have previously purchased the same ceiling fan from LWH and then another from Builders WH (price).
Was going to purchase another from BWH but got very poor service.
I was very surprised to see that LWH had a 20% discount and free delivery, which made it a far better buy.
No hassle. Delivered within a reasonable time.

Great website, really user friendly – makes for easy find of what I am looking for and get the right product delivered on time, every time, what a pleasure!

Fantastic service. Ordered on Sunday evening and the order was dispatched the following morning for delivery.

Thank you for the prompt and professional service.

was very happy with service, you were quick and and fast.. and very easy to order.

Delivery was prompt and goods were received in excellent quality, but my address was incomplete which caused inconvenience for the couriers

quickest delivery time I have ever experienced. Well done

Great service, but would have liked to be prompted to buy a bulb when I bought the lamp. When the lamp arrived, i had no bulb and could not use it until I bought a bulb.

Bad.

Asking me to rate your service, but you haven’t delivered my order.

I found the experience of purchasing light fittings online from the Lighting Warehouse to be remarkably efficient and easy. The experience for retail customers in this industry is usually terrible, so I must commend you for your world-class service and user experience. Also, I was pleasantly stunned when the courier phoned ahead to let me know he would be delivering my order soon! An all round very positive interaction.

The order arrived on time, as promised, and I am very happy with my purchase: good quality large lamp shade and desk lamp.

Great service, good prices fast delivery.

Prompt, efficient service!

Quick and easy to use. My lights arrived within three working days.
A great way to go shopping.

Friendly service in online chat. Website is easy to use.
Delivery was fast.

Website is user friendly, items are easy to find and registration is simple

Simple and efficient web sales, great delivery speed and good quality products as usual. I will always go back to this store. Thank you.

Service is 10 out of 10
All requests that I made were met, all in the time bracket I asked it to be.

Well done

Ordered on the weekend and received my 4 lights on the Friday morning.

Great service.

Will definitely order from you again.

Delivery on time and well packaged.
Product is good.

Did not think twice about the process. Like any other, well managed, online shopping experience. Speedy delivery to just outside the metro boundary.

Outstanding service.
Door to door quick efficient service.
Thank you refund has been received.

Excellent service and a great product. I’m very impressed.

Excellent service. Quick and professional

Good service and keeping me up to date with my online order. I would definitely recommend them.

Fantastiese diens!! Vinnige aflewering!! Baie in my skik met my kopie!! Sal vesèker weer gebruik maak van jul aanlyn winkel!!

Everything was received well. Thank you.

Great online shop, had exactly what I wanted

amazing service! Made an order online in the afternoon and my globes were delivered the next day!

Very efficient and professional service

Super!! Great website with wide range, easy payment, fast delivery

Happy with my purchases, look exactly the way they did on the website. I ended up not having to collect a few lamps and was refunded within a few days.

What a great service. Always scary choosing a fitting on line. But is is perfect. Delivery as specified 2 days. Kept in the loop regarding tracking. Thrilled!

Great and easy experience.

Quick response and good service!

Excellent service and I love the lamp stands – I am considering ordering two more!

Previous order was delivered promptly and in good order. Will see about this one

All-round great experience! Thank you

Great service, just we could not find the original lights we had seen, so had to go with another alternative

lights delivered damaged for the second time. Needed to drive to the nearest store to do the exchange. Very disappointing

Everything I did with The Lighting Warehouse went as smooth as clockwork. The product was exactly what I expected and the delivery was in time. Thank you very much, Lighting Warehouse.

Excellent service all round from both sales and delivery team, Thank you

Excellent service

I am very happy with the lights and their quality.
I will definitely buy again soon.

My experience with this company is not a good one. I placed an order online in July. Received one item damaged. I reported it immediately and they collected it promptly. I contacted the Manager who promised to send the courier the next day with a replacement. It is now end August with three more emails of promises and I still have not received my replacement nor my money back.

Every time I query it then I get the same response that a replacement will be sent the next day.

I am now forced to resort to the ombudsman.

I had the most amazing experience with The Lighting Warehouse, in-store and online!! I bought a few items from them and the service was excellent. I would recommend you where ever I go.

Good experience all round! Good quality product, efficient delivery .

Excellent products at a very reasonable price. Good communication and fast, efficient delivery. I can’t imagine better service – please keep it up

I am super-impressed with The Lighting Warehouse.
The website is the easiest of all online lighting shops to use. The delivery was within 24 hours fro Jo’burg to Durban. In these trying times, it certainly helped being able to find exactly what I needed without having to leave my home.
Thank you for a fantastic shopping experience

Very happy with the service and swift delivery of the items I ordered. Many thanks

Fantastic service!

Ordering and paying on line was seamless!

Delivery was rapid and accurate.

Thank you Team.

Unfortunately the order has still not been delivered (10days later).
No delay notifications or other communications until I queried it yesterday. Suddenly it will be delivered same day, which also failed

Received damaged goods. Still waiting for replacement.

Fast, efficient and correct every order

Could track the items and the courier service was professional. Glass lights were safe and secure.

Excellent service will recommend the Lighting Warehouse to friends and make use of it again.

Fast and efficient delivery

Thank you, very happy with both the product and the service, the whole experience was hassle free

Not the best experience I had with a company. First I receive a broken item. Then when trying to report the broken item the QR code doesn’t work, phoned in only to hear that I must send an email then why tell people you have three ways to report a broken item if there is only one way. Then there is a delay when reporting the broken item for an answer. When someone finally answered the person never even apologized but was curt. Lastly I try the online chat to try and find out when the replacement item will arrive only to be queue position 1 for half an hour so that is obviously also not working. In these uncertain times and tough business times you need to give the best client service and this was never done here. I’m very unhappy with the service I received and only want my replacement item so that I don’t have to use this company again.

Very satisfied with service and price. Will use Lighting Warehouse again.

Shopping experience was easy. Delivery was timely and items as ordered and packaged properly. I had one LED downlight fail within a day, which was unfortunate, but such is the nature with lightbulbs. All the others are still working 100%. I will order again in future.

Hi
I had no problem with ordering and receiving my lampshade, all went smooth and I am very happy with my shade, the only thing is that the one side of the shade is dented maybe it has to be protected better in transport? Not sure if it was the transport to me or to the warehouse from your supplier.

We received the lamps and shades without delay and in good condition. Unfortunately, one of the lamps does not have the lock ring that keeps the shade in place. It will be appreciated if you can get the lock ring sent to us. Maybe you need to review your quality control procedure at the point of packing.

Awesome and quick delivery. I originally ordered via Takealot who were useless and kept delaying the order and then told me items were out of stock at Lighting Warehouse.

Then ordered directly and received items within 2 days.

Moral of the story – order from the source

Great, prompt and professional service!!!
Thanks a million.

The website, browsing and pricing is good.
I find the delivery process to be unusually lengthy, as we’re still awaiting delivery of an order from around a week ago where all items were listed as in stock.

Quick and easy. Product was packaged well and arrived within the timeframe. Appears to be good quality and looks great.

Good service and good quality product

Website and on-line shopping a pleasure!
seemless!
Thank you

Great product and price and arrived in good time within shipping commitment and products are in 100% condition.

Very quick delivery to outlying area. Great quality product packaged correctly. I will buy the rest of my lighting online for delivery. As I am 200km from the nearest branch, as well as keeping with social distancing

Fast service and very good quality product.

hi

thank you for the great service you offered and a speedy delivery to my door during this hard times,

your driver was professional and took all safety precautions when delivering the ordered items.

regards
nelson

Very good service. Lamps were delivered promptly. One had the incorrect globes. The error was acknowledged and new globes dispatched. Would definitely buy from Lightning Warehouse again.

Thank you for the great product and excellent service.

Great service. Delivery within 3 days. It was pleasure doing business. I can highly recommend The Lighting Warehouse.

I did not realise that there was a choice of colours and did not see any options. I had wanted black lamps and received bronze. It so happens that the bronze will still work and am happy to keep what i have received. Other than that I have been happy so far.

The whole operation was slick and efficient. Too often we focus on a bad experience and vent on social media but neglect to commend a good service. This service rates 10 out of 10. Easy. Simple. Speedy. An excellent company to deal with on line. Thank You.

Processed my order very quickly and the delivery man named Lennox was very friendly. Pleasure dealing with services like these.

Very happy with the product as well as the excellent service and speedy delivery.

Easy to order online
Quick delivery
Very happy with the excellent service
And my lamps are gorgeous!!

I am satisfied with a great service. Thanks. I received my order on time, and no damaged goods. Lighting Warehouse offers a great service!
Thanks

Excellent and efficient service!

Great website and a lovely variety to choose from

Excellent service!
Will definitely use you again.

Product 10/10 for quality and price. Delivery service also good

One of my favourite shops in ZA and always my go-to for something that little bit different.

Delivery was within the 2-5 days and correct. The Floor Lamp is stunning! Also received a follow-up call to ensure all is in order – really appreciate it

Four items were returned due to damage.

Excellent service, fast delivery and good quality products.

Excellent service. Easy ordering process, payment and delivery to Durban within 3 days.

The service was prompt, professional and timely. The the product itself was as depicted and just as imagined.

Quick and efficient service!

I am impressed with your service quality. You attend attention to detail. You delivered as promised. Excellent customer service 🙏🙏👏👏

Goods were quality and pricing was fair for the outdoor lights that I bought.
Delivery was swift, but the presentations and packaging of the items was terrible – almost dangerous; the box was half open and kept together with cello tape. The contents were not secured with bubble wrap to prevent damage. The items were a bit dirty with brown fingerprint marks all over almost like I was sold demo items.

A very easy website to navigate, love that you give examples of which globes to use with each product and that I can order the globes with the product. We waiting for our delivery, not arriving as fast as our previous order but this is a very big order so understandable that it would take a bit longer.
Can’t wait to see my house filled with lights from Lighting Warehouse.

All aspects of perfection 👌

Great service and products.

Regarding my recent order I am Extremely happy with the products Value and service.
Excellent all round Value
Thank you

I have been buying your products for more than 5 years. Highest quality and service. Thank you!

Easy access, with good variety of products available

Disappointed at the length of time to get a simple order to me.
I’d rather pay more and get a reliable online service provider with a 24-48 delivery, not 5 days !!!
Never again…..I’ve had to delay the installation to this Saturday 25 July and probably It’ll have to delay it again for next week..

Globes and lamp were ordered and delivered after 7 days

Brilliant, fast and easy to browse and purchase on your website. Delivery was quick and I was notified every step. Will definitely purchase from Lighting Warehouse again

The order was placed on 17 July but when I phoned this morning I was advised it will only be dispatched today 23 July since you did not have one of the items in stock. The item was however shown on your online shop as being available at the time I placed my order

Your service and delivery time was amazing and the product I bought is very good value for money. I highly recommend your company

Wont order online again. Ordered two identical products. One was an out of box failure. Reported it was told it would be replaced since then no communications and I am sitting with the faulty product

Searching for product, ordering and paying all very user friendly, and quick delivery even though do not live in main city.

Best service I’ve ever had. Love my lights. Quick and affordable

Thank you for 5 star service. Highly recommend using Lighting warehouse. Received each order in record speed and with no damages.

Love the products , good prices, fast delivery!!!!!!!!

Online experience was good, admittedly so many choices it can become confusing. Is it possible to increase the categories? Payment experience was good, as was communications around delivery.

The package itself was disappointing. There were dirt marks on the lampshade, which were covered by plastic wrap.

Excellent and efficient service ! Order placed on Sunday evening and goods delivered on Wednesday .

Thank You !

Fantasic service. Wonderful range of products at great prices. Super fast and always willing to assist

My lights were delivered to the wrong person and the wrong house. I was told you would fetch them three days later. I could not wait that long as needed them for a meeting. I collected them myself and no offer was made to cover the cost of my petrol.

The service was excellent and deliver was within 2 days
What I appreciated was that I requested a call prior to the delivery and that was done.

Very fast service. Products at expected quality.

Thank you very much for the prompt delivery to Cape Town of my lamp set , fast delivery and goods arrived well packed and in good order / very happy with the product . Thank you

I received Excellent Service and Efficiency. We need more Companies like Lighting Warehouse. I’ll remain a Customer because of the Service I received….

Absolutely superb!

Only place I could find a classic standing floor lamp for starters and then they shipped to Durban in record time!

So very happy with my purchase!

As a first time shopper at your store I’m happy with the quick turn around time in getting my order delivered. Cherry on top was knowing which bulb to buy with my lamp. I’ll be returning for another one.

Ordering on line was really simple and easy. Delivery was prompt and the product is nicer than in the photos. 5 Star rating

Thank you for your EXCELLENT service and great communication.
Well done in these difficult times

Great service, very quick response from Naas Oosthuizen as well. Delivery person friendly and helpful, great experience, thanks!!

Easy to order. Delivery fast. We are very happy with our product.

Excellent service and quick delivery. thank you

GREAT EXPERIENCE – Would totally do it again

The service was excellent. Prompt and during this difficult time, the quickest delivery and response of all my purchases yet.
Thank you.

Very pleased with both the service and the product

Thank you , delivery was prompt, products excellent, will for sure be using this service again. Thank you.

PS website is excellent!

Great range
Easy to purchase
Delivery fast

Dealing with you was simple, plain, smooth and painless keep it up🙌

Wow amazing service. Fastest delivery time, I couldn’t believe it. Stunning products, reasonable prices. Well done will be ordering more lights soon

Great fast delivery. Easy website to navigate. I was very happy

What a fantastic online shopping experience! I ordered a lamp and 2 shades in the morning and, by mid-afternoon of the SAME DAY, I received my delivery in perfect condition from your polite and friendly driver. Excellent service and products. Thank you!”

Excellent quality and service – best value for money I have come across.

Ordered a bathroom light/extractor/heater combination, very pleased with the service and the product

Very good service and quality! Searching with the filters online made it so easy to find the right products and colours immediately. Delivery was very quick and saved me hours to go myself to find it between thousands of globes in-store. Can definitely recommend them. What I ordered is what I received 👌🏻

I was very impressed with The Lighting Warehouse’s efficient service, as well as the quality of their product.
We ordered the product on a Friday afternoon, and it was delivered by the Monday-morning.
Thank you The Lighting Warehouse for making our order so effortless!

Exceptional customer experience

Everything was timeous and ran smoothly. thank you

Really great service. Efficient ordering and payment system. Extremely fast delivery. Exactly what I ordered, I received it as expected. Would recommend anytime to anyone!

SAD that I missed the promotion on a Harrington chandelier…. 🙁

Maybe just some advice: Give an option to order the globes, when you order a light fitting? That would be nice. 🙂

Overall great experience! Thank you!

I ordered online and within 2 hours the items were delivered for free to my satisfaction. It was an awesome experience and will definitely recommend to all.

Well done guys

Great service, can’t believe I got my order so quickly even though I live in an outlying area! Very happy with my light, will definitely use Lighting Warehouse again!

World class service coupled to an unbelievable delivery time! Well done!!

Website easy to navigate, used your chat function to find an alternative for a globe I needed, checkout was easy – overall great online shopping experience

First time I have ordered from you. I am very impressed with how easy it was. Your turn around time for delivery was excellent. Products were securely packed. Overall, I’d highly recommend you.

FAbulous fast, efficient service and very pleased with out purchase. Thanks

just a quick compliment to The Lighting Warehouse for a brilliant service, from the distribution outlet in Malibongwe (opposite Home Affairs) to the Head office, they assisted in solving our problem with light fitting. The job was done swiftly and efficiently. The company is certainly to be recommended. The service like that is the reason that we have been patronizing them for 25 years and will continue to do so. Best wishes.

Superfast and efficient online service! Loved the available range and was very impressed with how fast they delivered to Piet Retief

Awesome service at an very affordable price!. Received my order the day after placing it! Keep up the great work you doing!

My online purchase was straightforward and easy. Just hope the goods meet the picture’s standard

What a wonderful experience I had!

During the lockdown, our water pipes within our walls, burst. We were stuck with no hot water in the bathrooms of our house for 5 weeks. After the plumbers opened up all our walls to fix the pipes, we had to ‘redo’ the bathroom totally… not by choice!
Still under lockdown, I started searching on-line and found exactly what I needed (and loved) as lighting for my bathrooms.
I ordered online with Lighting Warehouse. Their prices were the best! And they promised the world!

They delivered the universe! Such an easy to follow forms, to place the order. Easy options to pay (of which I love paying eft and not with a credit card). Their claim on delivery safety rules for COVID, was exactly what they promised. The delivery guy was so friendly and helpful.

Overall I would order from you anytime and every time! Great experience! Thank you!

Thank you. Naas dealt with me very efficiently and courteously. I’m completely happy with my shopping experience. Thank you.

Fantastic service and beautiful lampshades.

EXCELLENT FAST efficient service.
Thank you Lighting warehouse team !

I would give The Lighting Warehouse a 5-star review 10 times over.
Exceptional service.
My order was delivered in perfect condition within less than 24 hours after placing the order.

I am so pleased at the whole experience. From advise on CHAT right to delivery within a few days. The sight is easy to navigate, paying was a breeze and FREE DELIVERY always get me! Living in an outlying area often means traveling long distances to have access to beautiful things. Now I can order “jewelry” for my house, without leaving my house. Keep shining bright LIGHTING WAREHOUSE ONLINE!

It was a great experience delivery was super fast. Will definitely shop online with you again!!

AMAZING!

The light arrived and I put it together. It is such amazing quality and looks seriously badass.I’m really impressed and will 100% order from you guys again.

Warmest regards,
Mikaela

So happy to find exactly what I was looking for here in ZA – really great range of products. Excellent customer service also with very reliable and honest staff. Thank you!

Fantastic service. Received within 24hours. Very happy with our lamps!

Very professional and helpful service.
I received my products within two days of ordering.
Excellent quality!

Next day delivery just blew my mind. And your website doesn’t do your products justice- my lamp looks better in real life. Thank you!

Seamless experience, next-day delivery. Also shopped at the store in Germiston – very helpful staff. I’d definitely recommend shopping with The Lighting Warehouse.

I am really happy with my purchase, the items look exactly like they do on the website. The only complaint is they did not deliver as specified, but I can understand this as the courier guys must be overwhelmed during this lockdown period.

Beautiful product and exceptional service. Thank you!

Lots of choice and easy to order. Hoping the delivery does not take too long

Excellent experiences with Lighting Warehouse. Always very responsive, attentive to our needs and requests and a pleasure to deal with.

Exceptional service – delivered the next day !
Very impressed !
Will shop at lighting warehouse again.

Pleasant shopping experience. Good info on the products.

Quick delivery. And best of all, the product looked and worked exactly as advertised.

Very happy and I’ll order more.

Shopping online was fine and delivery went okay, but they can’t tell me where my other boxes are. Only received 4/7 lights.

Excellent service and speedy delivery

I’ve experienced excellent service when shopping in your Ferndale store. Nevertheless, I was absolutely amazed when I ordered 2 lamps online at 9:30 yesterday morning and had them delivered by Edwin before 12:30! Thank you

Delivery did not take long and social distancing was maintained during the delivery

Received my lights in good order and delivery was fast!
The lights I bought on promotion are amazing value for money!

I am happy that everything worked exactly as it should. I select the products and received them, fine products I may add, within the promised time frame.

Had a very good experience. From online ordering, payment and delivery all running seamless.
Upon opening my lamps the one shade was broken and they’ve offered to replace it no questions
asked. Will definitely recommend to others and use The Lighting Warehouse in the future again!

Your web site seems comprehensive in that there are many choices. I think you are missing a trick or two though. Firstly, I normally do online shopping on my iPad and the experience around that could be improved a lot. There is a lot of flickering and instability with menus. Secondly , I think you are missing a big cross selling opportunity. The one thing your sales team in-store are really good at – ensuring I walk out the store with bulbs that fit and create the lighting I want. Your light descriptions on the site are very sparse and don’t even tell me if the bulb is screw-in or bayonet. I recently ordered 3 desk lamps from you which arrived promptly without bulbs. Luckily I had some screw-in bulbs that were perfect for them. But if I hadn’t, you wouldn’t have seen that sale as I would have gone to the most convenient solution for me – Builders up the road. You should cross link on your web site from light to bulbs, or bulb range appropriate to the light. You could also help us laymen with more information about light colour. Personally I prefer the warmer end of the spectrum – but I had to google what that was in terms of K because you didn’t help me with that. Don’t regard your web site as a catalogue, help your consumers through the process – try and replicate your in-store experience with your excellent sales staff. Think about using landing pages with examples of the lights rather than menu options. Do consumers know the different labels for your types of outdoor lights, for instance? I am intelligent and educated, but I don’t work in your industry so show me example photos of the various types of outdoor lights with your labels underneath. I will know what I am looking for but I don’t speak your language. Come into my world, don’t force me to learn yours.

Fast and efficient service. Great products at reasonable prices👍

Good quality. Their special special offers are really good deals. Love my floor light. Thanks

Fast delivery, excellent service (one of the lamps was slightly damaged, but a new unit was dispatched straight away and received the next day). Very happy with my purchase.

I have not yet received my purchase, nor communication as to progress, and an ETA. Thus far, the experience has not been great.

Great service and products!! Even when we had a complaint it was resolved polite and swiftly. Will definitely buy from The Lighting Warehouse again!

Smooth service all the way, from the website which was user friendly, making payments was easy and i received my order quicker then i had expected. To top it all of all my items where there nothing was missing and very friendly delivery Guy! 5 stars from me.

Well haven’t received my order yet, because I’ve just purchased, but the shopping experience was lovely

Very happy with the speedy delivery to Hout Bay. The base of the silver desk lamp is dented at the edge and the packaging was damaged I guess it was dropped. I won’t return it, too much hassle and it doesn’t bother me too much since the lamp is behind my monitor. Just to let you know. All 4 lamps are of good quality. Thank you.

Excellent service thank you very much. I live in a small town in North West and was pleasantly surprised to receive the parcel one day after i placed the order. Well done Lighting Warehouse.

I was super impressed with the easy online ordering process and the fact that my parcel arrived only 24 hours after my order had been confirmed! The pricing of all items was very fair / competitive, and the products themselves were exactly what we expected (good quality, simple but good looking, robust light fittings!) I have already recommended the site to a friend and will happily do so going forward – thank you!

Just a minute ago received part order of purchase – one item broken also Wing 36w was inclusive of both bulbs but only has one included in box

Fast service and a very happy customer 🙂

Great everything. Product to delivery.

Excellent – Fast and Efficient…

My experience was not great. The delivery was efficient but the incorrect globes were delivered.
I had to run around trying to see which are the correct globes, which the centurion store have been kind enough to rectify for me, however despite them trying to source the globes I still do not have the correct globes and I currently sit with INCORRECT globes which I paid for.

The service I have been receiving from your team has been incredible! I worked in e-commerce for a while and appreciate good customer service as well as giving credit! Well done to your fantastic team, it was an absolute pleasure shopping on your site and I will most certainly be back in the near future!

Great. Only suggestion is for notification prior to delivery as had no indication when it was going to be.

Ek was aangenaam verras….ek het binne n paar dae my pakkie ontvang. Verpakking was netjies en dit was maklik en duidelik om lig aan mekaar te sit. So julle is tops. Sal beslis weer bestel. Dankie.

Products were better than the image , customer support service was excellent too even during lockdown. Very happy and my products look awesome.

Maybe you should wait until your customer has actually received their order before asking for a review of their shopping experience. Was supposed to arrive yesterday but has NOT.
I really think you should have online tracking for you orders….makes for a lot less frustration.

Brilliant service.
Very easy to use online store ……. ordered, payed and delivered in great time.
Thank you

Exceptional products, pricing is good and staff excellent

Excellent service, fast, professional and love my lamp! It’s great quality!

I think this is the 3rd time we have bought from yourselves online. It has only been easy and a pleasure always. No reason to shop anywhere else for our lights except if we cannot find what we are looking for

Excellent service, super fast! Thanks Lennox!

easy to use web page. Many thanks

The Lighting Warehouse has huge selection of many different lamps, the website is easy to navigate, it’s easy to place an order and quick for the order to arrive. It is my number one choice when shopping for a lamp. However, I wish there were more contemporary, modern designer lamps available. But there seems to be a lack of those in South Africa in general.

Most pleasant experience using the website. Places items in trolley. Paid for it and within a few days I received goods exactly as I ordered. Hassle free. Keep up the good work. I recommend using lighting warehouse. Very responsive to questions 1 may have.

Great and very efficient service. Thank you!!

Excellent, fast service

Purchase was easy and simple. Delivery was quick and efficient

I bought a light fixture and i’m absolutely in love with it, great quality and better that i expected. Great customer service, quick response. I also received my order within a few days during level 4 which is great! I would definitely order more from this website.

Thanks for your prompt response. Awesome

Everything ran as smoothly as possible. Website was easy to use and the delivery arrived quickly up here on the West Coast. Best of all I just love my new bright yellow desk lamp. Absolutely brightened up my lockdown!

Several wrong items delivered, not a great first experience.
When we called to advise this, we were told this due to a backlog. The internal reason does not matter to us, important is how you sort it out.

Excellent service, user friendly website, quick delivery! Will def recommend!

My experience in ordering and delivery was absolutely stress -less! Thank you

Received wrong products
I called today 21 may 2020 and reported it.
I was hoping someone would call me back to confirm that the correct product was dispatched
I had to call again at 15:45 21 May to confirm it was dispatched. Not good service

Quick and efficient service

Fast and efficient!

Our shopping experience with Lighting Warehouse was a very positive one. We are delighted with the product, it’s beautiful. Packaging was perfect, delivery fast, friendly and effective. Thank you!

Such quick delivery! Driver was so friendly and helpful. Thank you!

Thank you for your excellent service which is not so easy to find these days, much appreciated

The ordering process went smoothly and Naas quickly replied to my emails.

The delivery man was friendly on the phone and face-to-face. However, I was shocked when he handed me a pen and a board with a piece of paper on and asked me to sign.I have received deliveries from Clicks and Woolworth during the nationwide lockdown and neither asked me to sign anything. Thankfully I had put on a mask and glove so felt a bit more assured. This spoiled what had, up until then, been a great experience.

Kind regards
Bev

I order three items and received all in 3 days , no hassles , happy customer thank you

Not great guys. We ordered 2 each of 2 different desk lamps. Only 1 each arrived. Still waiting for confirmation that the other 2 are on their way.

Very, very impressed with my online purchasing experience with Lighting Warehouse. Easy user-friendly web-site, coupled with no-hassles excellent customer service. Highly recommended. Thanks !!

Very happy with my order , excellent product , easy to assemble plus very easy way to navigate through website and online payment . Delivery time so fast ! Excellent service , will recommended to anyone 😃👍

The instant messaging was very efficient and they answered all my queries immediately. When i requested a tax invoice I was contacted and it was emailed to me with in 5 minutes.

Lamp arrived quickly and purchase online was very quick and easy. product was well priced, but the screw that attaches to your desk or bed quite flimsy, not up to the quality of the rest of the lamp. Overall very satisfied with the lamp and the service, will purchase again.

Great service and delivery turnaround!

I purchased outdoor lights online, delivery was super fast, within a day or two of order, and well packaged. I would do it again.

Very happy with product and service. Exactly what I expected from the product. Thank you so much

Easily manageable online store and quick delivery. And I’m super happy with my desk lamp

Great service from Lennox!

I received my order within 3 days of ordering. I am pleased to report that all components were as advertised and in good order.

Excellent service.
Please try and send updates on the status of the order.
Overall excellent service and the products are of good quality

Great service and site. I bought a great light fitting and have bought the bulbs online today

Excellent service. Thank you!

Great service! Lamp works really well!

Pragtig, baie goed verpak, elke lig in sy eie houer en baie vinnig! Baie dankie ek waardeer baie!

Package received all in good order thanks for the great service

Very user friendly site!

Easy website to use

Great range and simple to use website! Thumbs up!

Very easy experience to find and purchase the items I wanted. Am hoping the delivery experience is just as good

I am extremely happy with the service and assistance I received this morning

So far so good. Waiting for delivery after lockdown

Very happy with the products I ordered. Delivery was faster than I expected. Will definitely order again.

Easy-to-use Online Service

Happy to be able to shop and purchase online during lockdown. (delivery after) Took advantage of the blitz sale.

Hi the online purchase went really well. Confirmation of delivery is the problem. We are all in the same boat wondering how long the lockdown will last, but you should send some kind of confirmation, even if it is just a holding e-mail. Good luck. Don

Great! Easy and user friendly. Some photos were not loading, but all in all a good experience.
Unfortunately I have to wait quite a while for delivery- so cannot yet rate the products

I haven’t received my current parcel yet (But I think it’s because of Covid 19),

But my previous parcel was perfect, and extremely quick and great service! Thank you!

The process of ordering online was painless, hassle free, and quick

Great range of products, excellent prices, user-friendly website

Super fast delivery, thanks.

Delivery was done within 24hours. Super fast. And I am situated in Bethal. I was very impressed with the fast service. Thank you very much!!!

WE ORDERED TWO FLOOR LAMPS ON THE INTERNET AND WERE PLEASED THAT THEY RECOMMENDED GLOBES AS WELL. SO WE ORDERED THE TWO FLOOR LAMPS PLUS . RECOMMENDED GLOBES AT 10.00PM. TO OUR ASTONISHMENT WE RECEIVED A CALL EARLY THE NEXT DAY; COULD WE ACCEPT DELIVERY TODAY. SO AT 10.00AM THEY WERE DELIVERED. TWO EXCELLENT FLOOR LAMPS AT A MOST REASONABLE PRICE. THEY WERE EASILY ASSEMBLED BY TWO 80+ YEAR OLDS AND THE RESULT WAS TWO EXCELLENT LAMPS THAT WE WERE VERY PLEASED WITH. THEY WORKED PERFECTLY AND WE WERE VERY PLEASED WITH OUR PURCHASE AND THE AMAZING 24 HOUR DELIVERY. VERY WELL DONE LIGHTING WAREHOUSE. VERY HIGHLY RECOMMENDED FOR EXCELLENT PRODUCTS DELIVERED IN AMAZINGLY QUICK TIME. VERY WELL DONE LIGHTING WAREHOUSE, KEEP IT UP!!

Excellent front end website to view, select and order products. The checkout process was smooth and I received my order prior to the committed delivery date. Brilliant service, well done and thank you.

Deon

Only one light out of 3 ordered in the box! No comment that they weren’t all packed just a half complete order. Had to go out at the weekend and purchase 3x more from somewhere else because they were being installed today!

Very happy. The delivery was not right the first time but it was corrected quickly – thank you

Very good service all round.
I had a delivery at my house yesterday and unfortunately the driver handed over a pen to sign for receipt which I thought in these dangerous times, should not have happened. I know that there are other delivery companies who have suspended all signing for the time being.
Thank you

Thanks for good service!!

I love shopping at The Lighting Warehouse, service is great. So easy and quick.

I cannot recommend Lighting warehouse enough! They have a wide range of lights but the best part is the service, outstanding! Thank you thank you can’t wait to see them all up.

Send my thank you’s to Lennox for his awesome approach to taking care of Customers.
He is a shining STAR in terms of taking care of your reputation.

It is always a pleasure working with The Lighting Warehouse, quick and reliable service with every order.

The online and delivery service was on point!
Just awesome!!!
Can’t wait for my lights to be fitted…
Thank you guys

Amazingly quick delivery. Thank you

The past two weeks have been a nightmare dealing with ineffective and inefficient suppliers. I have wasted so much time having to ask for quotes to be redone over and over because sales consultants do not listen.

HOWEVER… my dealings with Zanele Dlamini have been fantastic. She is in the ball. The is super fast. She listens. She offers correct advice. She solves problems. She “handles it”.

Zanele my dear – you will go far in your career! As soon as my company is big enough to start employing staff, you’re top of my list! (Sorry Lighting Warehouse 🤪)

Please share your knowledge and expertise with colleagues. Help everyone around you to be as good as you are. Be a shining example of how business should be done.

Thank you!

I recently started a Electrical company where I specialize in lighting ,and with demanding clients the lighting warehouse always comes to my rescue,and the staff is very friendly (Mr Lennox)who usually delivers my lights fast and safely, thank you so much guys this is just the beginning of my relationship with you guys 100%

Service is excellent… bought twice from lighting warehouse… and I am impressed with the service. Thank you

Super Service every time. Thank you so much

Dankie 🙏 exactly what I’ve ordered and just in time

It was an effortless pleasure to shop with you online! Your delivery was quick and efficient, will definitely shop with you again

Great service. Beautiful products.

I navigated your site from my cell phone. It was glitch free. Very easy access and the purchase was also very easy. It made it a pleasure to shop

Fast and efficient service with quick delivery! Very happy and will definitely do business again. Thank you….

Shopping online was good.
Just did not follow request with delivery and delivered to someone else…? A bit worrying.

Online shopping was a breeze with super fast delivery.
I was impressed!

The delivery was really quick and I received exactly what I ordered.
Thanks!

Very impressed with the speedy delivery, however my light was delivered broken and now I have to find the time to return it.

Quick and efficient and lovely product. There was an error as part of the package did not arrive but this was resolved immediately

3 lights ordered one day and arrived the next.
Very well packed. Undamaged.
Impressive!!

Thank you

Placed order at 08:00. 3 Chandeliers were delivered by 11:00.
Incredible service, driver was efficient.

Very quick delivery – Lennox the driver very friendly

Thank you!! Was a pleasure doing online shopping, i was a bit nervous buying lights online a first for me, but what a pleasure.
Good pics and measurements.
lights arrived 5 days after i ordered and I LOVE THEM!!
will definitely support again

Best service ever and quick delivery. Keep it up

Great service and very quick

I am checking in to acknowledge successful receipt of my beautiful floor lamp.
Thank you for such efficiency with your turnaround times wow guys! And most brilliant was Lennox – I found his mannerisms SO refreshing and professional. I gladly look forward to my next order with you without a doubt!!!

Very fast and efficient service I will definitely recommend your services. Thank you

Excellent and speedy service. Delivery within 24 hours of placing the order.

This was my second online with Lighting Warehouse. The service I have received has been exceptional. And your delivery driver, Lennox, is a treasure. So polite and efficient.
Brilliant service all round

I order at 3:51pm on Wednesday the 29th of January 2020, and my lights were delivered to me on Thursday, 30th of January, just before 10am, by Lennox. Brilliant service all round

great service from management and deliveries! prompt responses and easy to deal with! I am a very happy customer and will for sure use the lighting warehouse again!

One of the most efficient online deliveries I’ve ever had and the chandelier fits in perfectly in our home

Good Quality items, very fast (Next Day) delivery. No hassles or delays to replace items.
Overall an excellent online shopping and after sales service experience.

I’m extremely impressed with the level of service I received from Lighting Warehouse – there was a small hitch in the delivery to Cape Town, and it was sorted out within 24 hours, with no hassle for me whatsoever. I’m also very pleased with the quality of the products I ordered and have already recommended the site to friends.

Faultless service time and time again, super fast delivery and beautiful products. So many SA suppliers need to take a leaf out of LW’s book!

Absolutely blown away by the impeccable on-line service. Placed the order on Monday and the box of light fittings arrived on Tuesday. Well done Lighting Warehouse – you delivered way beyond expectation.

I found exactly what I was looking for and it was delivered the next day to my house. Excellent service!!

Perhaps the best online shopping experience I’ve had. My order was placed the evening and delivered the next morning.

I purchased a lampshade online to be delivered to Plettenberg Bay. It arrived safely in just a few days . The service was first class – quick responses to my emails . I highly recommend them

Delivery was quick. Super impressed by your efficiency. In 24hrs I had my order.

Efficient service. Thank you

I ordered late on Monday and received my lights Tuesday morning!
Well done!

Great online shopping experience. Delivery was prompt – even over the busy Christmas week. Thanks

The after sales service is extremely poor. I bought what I thought was 2x ceiling bathroom lights however they were fittings to be attached to a fan. I wanted to exchange it for two other ceiling lights and had no response to my mail not even an out of office to say they were on holiday. I eventually had to send a message to the whats app line and waited quite a long time for a response. I don’t think lighting warehouse is properly geared to online purchases and particularly returns and exchanges.

Fantastic service. I ordered the light and got delivery 48 hours later.

You are one of my favourite online businesses. Always a great experience. Thank you.

Thank you so much. Excellent service!
Much appreciated!
Kind Regards

Wonderful service.
Lennox was so helpful and would order from you guys again!

Awesome service. Prompt delivery. Will definitely do business with you again.

Your delivery guys as usual did not read the instructions. I asked it to only be delivered after the 8th Of December and to contact before delivery. Well they just arrived, had to make arrangements with neighbour to accept it on my behalf. I think that it is bad service

Excellent service

I received the garden spheres and globes about 4 days after placing the order. I am very happy with the goods and service provided by the Lighting Warehouse.

Quick delivery.
I had a hiccup with my account, Zanele has been been very efficient.
Regards

Quick and easy to find the product. fast response from chat site staff. pleasure ordering

Perfect and fast – Thanks

The most efficient quick and easy online shopping I’ve ever done! Thank you.

Easy ordering and quick delivery. Great products too! Will definitely use your services again.

One of the best online shopping experiences I have ever had. If you want to improve, put a link to the correct bulbs with your lamps.

Ordering from your website was great. The emailed query I had about the products to be purchased was answered the next day and delivery to Cape Town was 3 days after I placed the order. I have just placed another order.

I called the Head Office to check stock, and Zanele Dlamini, who answered the phone, was exceptionally helpful. She quickly checked the stock, and offered to deliver to me upon payment. This was a fantastic experience! Well done Lighting Warehouse and especially Zanele!!

It would be helpful to be able to track your shipment – i.e. I had no idea when my items were shipped nor when I could expect delivery.

Other than that it was a smooth and easy service to use.

Well done. Keep going.

This is the second order I have placed with The Lighting Warehouse. My first experience was excellent so hoping this one will be too

Very easy to order and pay, but the jury is out until I have delivery 😉

The service was great and quick however the poor delivery guy actually asked me to leave a comment saying he has to call each person as the addresses on the parcels is always double and never shows an area. Perhaps make it easier for them giving them complete addresses.

Seriously impressed. Easy to navigate online store and payment flow. Next day delivery by a most courteous and respectful driver.

Your service was absolutely magnificent. Quick with no hassle. Thanks a lot.

What a great experience. I order the Monday night and Tuesday it was delivered

Great service: ordered a light fitting which arrived damaged. I then phoned and told them the problem. I new one was delivered within 3 days. We’ll done, guys – most impressive!!

Very good service! Fitting arrived damaged and Natalie sent a replacement straight away thanks.

I was impressed with the range available online and that I was able to find the exact light fittings that I was looking. I appreciated the suggested light bulbs that would fit into the fittings. What impressed me even more was the speed of delivery – I placed the order late on a Monday night and early Wednesday morning the package was delivered. I would highly recommend The Lighting Warehouse to anyone looking for an “enlightening” encounter 🙂

The best service I have ever received from any company.
Received my order the same day that I ordered it online.
Thank you

Website is very user friendly. Thanks for a great online experience!

Beautiful light fittings. Service – quick, efficient!
Thank you

Great service!
website so user friendly.
Next day delivery was fantastic!

Wow, fast delivery, great product!! Thanks!!

Wow, what a Service, delivery at a blink of an eye.

Fantastic service!!!!

WOW WOW WOW – now this is what I call excellent service!!!!
Placed an order today, received a phone call 10 minutes later to say my order will be delivered the same day.
I thought okay let’s see, because this doesn’t usually happen and it seems too good to be true.
But true to their word, Lennox delivered my order a few hours later!
Lennox, thank you to you and your team for the best service ever! Keep up the great work!
You’ve made a customer for life 🙂

On 27 October I placed an online order. I paid the order on 28 October.
To my surprise I received my order yesterday.
Amazing service. Thank you very very much.

Great service. Quick, efficient, hassle-free

Excellent service. Fast and efficient. I will not use anyone else but you guys.
Well done.

Great experience. Ordered and my lights arrived 2 days later. Keep up the good work.

Based in Cape Town. This organization knows how to conduct business. Even a truck breakdown could not hold them back to deliver swiftly. Highly recommended..product high quality..will do more business with Lighting Warehouse. 

Service is tops. well done.

Thank you.
It was a wonderful experience to deal with the Lighting Warehouse.
The process was seamless and smooth. Our order arrived earlier than expected.
And the chandeliers are STUNNING.

Many thanks

Great service, especially facilitating my return without any questions asked!

I will definitely order lights from your team again.

Thanks for the fast and excellent service. Will place my next order shortly.

Worst experience ever

1. A courier arrives to collect faulty lights I dont have as this is first time buying from you
2. A day or two later i get a delivery of the wrong lights
3. Im still waiting for my actual order

I received my order in 24hours! And i dont even live in a main centre! Wow!! Thanks guys! Awesome service!”

Your colleague Natalie Pitswe answered all my questions online incredibly well, quickly and competently. Congratulations on such an employee! That’s the only reason I could order the lamps from Germany! It’s unusual today that an online inquiry actually answers the question asked instead of a standardized answer! Compliment.

Excellent,fast service! I got exactly what I ordered.
Thanks

Thanks, the service was excellant

Good service from Virginia at Linbro Park, i am highly impressed by your product knowledge, after all,what else do we want ! Thanks for walking extra mile for us. Greatly appreciated . Bra Dan Alberton

Hi, your service was fantastic and quick! Thank you. 

Fantastic service: fast, friendly and efficient! Thanks!

Excellent service. Will use you again. Thank you!

Fast service, good product quality, Exactly as advertised, the best price.

Holy Smoke……. 18 hours Order to Delivery !!! I would not expect anybody to be able to match this plus i actually got stuff placed on a wish list, unbelievable…. I will most certainly be back for more of this awesome service and brilliant product

I am so impressed and in awe of the speedy delivery of the lights I ordered online. I have a contractor coming in a weeks time and phoned The Lighting Warehouse yesterday to check whether my order will be delivered in time (outlying area) and I was assured that it will be here in 5 days. I placed my order and 26 hours later, my lights were delivered! Definitely a first in my online shopping experience! Thank you, Lighting Warehouse, I can’t wait to see the end results!

Great online help! I can shop quickly and effectively from my laptop

Excellent service!

I have ordered numerous items off the website recently and have been impressed by the speedy delivery from Lighting Warehouse. I’m very happy with my purchases – thank you!

I live in Cape Town; so far ordering a few items that are unavailable down here has been really easy. Natalie has an impressive turn around time when answering emails, something that’s rare in this day and age.
Here’s hoping the lights get here in one piece, which I’m sure they will

Great selection and super-fast delivery – despite being in an outlying area. You guys rock!

This is the 2nd time I have bought from the Lighting warehouse & the service is fantastic! I don’t live in a city so courier deliveries are often a challenge and I have to wait longer for orders to arrive but my parcel was delivered to me in 3 working days, undamaged and exactly what i ordered. I would highly recommend the Lighting Warehouse!

Top drawer service. Thanks Natalie

Thank you for prompt and efficient service. Will definitely support you again.

Great on line experience. Efficient, reliable service, easy navigation on platform and good quality products.

Thank you. Helpful person on the phone and easy and efficient ordering system online

Seamless – thank you

So easy to order and arrived within 2 days – great service x

Service was excellent from start to finish. I placed my order the one day and delivery was the next day.
I shall certainly use lightingwarehouse.co.za for all my lighting needs from now on.

Truly efficient service and delivery, taken by surprise and delighted with the experience

Awesome and quick. Great products

Great way to shop. Click, delivered in the time stated, all in tact. Thank you Lighting Warehouse.

Wow, once again fantastic fast service and delivery and once again I am very happy with the product purchased! Thank you!

Ordered pendant lights quick and excellent service delivered in two days thank you!

I was happy with speedy delivery but I was not contacted before the delivery as I had requested. There are lot of cases of criminals posing as delivery people fooling our domestic workers so Im very strict that she only opens for deliveries I had asked her to expect. Please call me next time

Very quick delivery and we live 2 1/2 hours from Pretoria….

I was most surprised with the speedy delivery of my goods. Nothing to complain about.
Be Good
Joan

Really pleased with my purchase and the whole experience was very efficient and delivery was super quick 🙂

I would like to compliment you on your slick web site and efficient serviced topped off by driver Lennox. Congratulations, I wish all other enterprises were as slick, efficient and courteous.

Service was excellent. Order was easy to place on line. The payment channel was secured properly. Delivery was made within a day. Product is of high quality and affordable compared to other suppliers.

A very smooth and simple experience. Next day delivery was just an added bonus. I have been very impressed with the range of product and the quality.

My experience with The Lighting Warehouse was great. I found the website easy to navigate. The parcel arrived within 3 working days in Cape Town (really quick!), and everything I had ordered was in the box. Plus a useful note to explain how to return items if necessary, and contact details of relevant staff etc. Even the courier was polite and helpful.

Thanks TLW team.

Great and efficient. Like your product range. The third time we have placed an order with your company.

Great service, received products as advertised. Thank you!!

Website was super easy to navigate…fantastic appearing products. I am hoping that the actual product does not disappoint. If not I will be ordering more.

Registration took some time but once logged in it was 1,2,3 and delivery was within DAYS!!! So quick and easy. Keeping me updated every step of the way. Thank you for the most professional service ever.

Excellent service and great delivery less than two days

The product delivered was exactly what was promised. Ordering was painless and delivery was very quick.

Thanks for the great service. Website said that I could expect delivery between 2 and 5 days. My order arrived the very next day……super impressed!!

Awesome service!!!

Wonderful fast and effective delivery and service
Love my lights

This was the 1st time I have bought from The Lighting Warehouse & my experience was very pleasant. I opted to do an eft payment & email the remit. I assumed it would take a few days & was very pleased when I got a response withing 24 hours. From ordering, payment through to delivery it took about 3 days. I am very impressed with your service & will be recommending you to friends!

Keep up the good work. Your service is excellent.

What a pleasure working with Richard at Alberton.
Fast, efficient, friendly and trouble free service.
Excellent 👌🏻👌🏻👌🏻
Thank you!!!

I made my order online and I really appreciated how easy and fast everything was done. I enjoyed my shopping experience. Thank you for the job well done

This is one of those rare instances where service is excellent and delivery quick as lightning (pun intended).
My goodness! I ordered online at about 5h30. At 8h00 I got a call to inform me that my order is on its way and at 11h30 I received it.
Such good service is almost unheard of.
Keep it up Lighting Warehouse – you’ll definitely see me again…

It was my second purchase from Lightning Warehouse and the way the first purchase went convinced me to use them again. No disappointment there. The parcel arrived before I expected it to. Within 2 days! Great work everyone! Highly recommended!

Heee bathong, i ordered these lights like yesterday, im expecting the delivery some time next week. Can u imagine my surprise when i got a call from the delivery guy today. Well done guys, well done. 👏🏾👏🏾👏🏾👏🏾

The service was good and perfect,delivery was so quick within 3 days

Service was excellent, thank you so much. Will definitely make use of your online service again.
Regards
Erika

It was my first time ordering from The Lighting Warehouse. The site was clear and easy, very user-friendly. Prices reasonable, and products arrived on time. Thank you! The experience is super!

Excellent service. Super impressed.

I ordered on Monday and my lights were delivered the next day! The online chat personnel were also great with answering my question. All in all, I am a happy customer 🙂

Fantastic, superfast service. I have placed orders twice on this site already and received my products three days later in Saldanha Bay. Will definitely order again.

I love your shop! Your fitting is beyond and above the rest of your competition 🙂

Ordered online on Sunday received Monday, wow!

Great and fast

absolutely love your range. Only thing is when shopping on my phone if I select a light to see more I get bumped back to the beginning again each time I leave that light.
Also, I was very disappointed as placed my last order, then only afterwards saw the ads re birthday sale, and now that light is less R250 a week later.
The wrong box was delivered but that was soon dealt with, so not really a problem.

The time taken from ordering to delivery in Cape Town was great. However 1 of the globes that was ordered with the lamp I purchased was broken in the box when I unpacked it which was rather disappointing.

Fast, free delivery! Thank you!

When we lived in Pretoria the Lighting Warehouse was our go to light fitting shop. Now I have discovered even though we live 1500 km away, they can still be reached through online shopping. Our order was shipped to us and arrived promptly and all round it was almost easier shopping online than visiting the shop personally!

I was blown away!
My light is hanging and it’s beautiful!
Easy navigation on the website, excellent service and super fast delivery!!!!
I still need bathroom and bedroom lights, I’ll be back😊
Thank you.

Wow excellent service received my order within a couple of days and the price was excellent as well. A big thank you

Wide variety to choose from. Easy to order. Very positive experience

Exceptional customer service….

Very impressed particularly with the live chat option on your website I found that very helpful as I wasn’t sure where to look but the chat line assistant did it all and sent me link it doesn’t get easier than that so thanks

Excellent service, prompt attention excellent prices

The shopping experience was fantastic, I found what I was looking for at a reasonable price. The free delivery service is amazing, and very fast too, so I am all round very impressed. One of the LED floodlights I received however is not working so I will be making contact with regards to returning / swapping it.

Fast delivery, competent advise via email.

I am renovating a new house purchased, and ordered quite a few lights from The Lighting Warehouse. Service and application was smooth and seamless, delivery on time, and no worries in this regard, so I could focus on other matters wrt renovations, thank you, really a great experience!

Website was easy to navigate and I was able to checkout safely and quickly

Super Service!

The service was 5 star.

Ordered Friday,
Delivered Monday!

I give 10 out of 10
Delivered my order within 24 hours. That is the best service

Thank you for your prompt delivery. Even though we are in a more remote area and not a big city centre, my purchase arrived within two days!
Well done!

Love the floor lamp I bought. The lamp matches the description of the product as advertised. The order was processed so quickly and delivery was prompt. Will do another online shopping soon for chandeliers. Thank you.

I was pleasantly surprise by how quickly everything happened. I am very impressed with your service from the first email to the delivery. Keep up the good work.

Such a pleasure to get service like this!!! Thank you very much.

My online/purchase experience for The Lighting Warehouse was absolutely deLIGHTful.

Well done The Lighting Warehouse, I was blown away by the ease of ordering online and the speedy delivery of my goods. Thank you!!

Great website and stylish, reasonably priced items

Excellent service and delivery

Very impressed! Fast friendly service. I received a faulty item, which was promptly replaced.

VERY MUCH POSITIVE – THANK YOU FOR YOUR FRIENDLY ASSISTANTS, AND HELP. SUPER IMPRESSED :)”

Easy and in own comfort zone

your service was amazing , I was shocked when i received my order so quickly

Answered my question in record time so that I could make a purchase. Excellent speedy delivery. Thank you

I absolutely love my lights. They are exactly what I ordered. Just a small suggestion… As an added value service what about offering clients the choice to have one of your electrical suppliers install them?

Excellent service. Online purchase made and delivery took place the next day.

Good prompt service.

You over exceeded my expectations. Super fast delivery. Will only buy lights this way in future. Your shop experience was very disappointing so this was a welcome difference. 10 out of 10.

i have to say that i have been completely blown away by the service and very fast delivery. way beyond expectations. thank you

Very quick delivery. Great product!

Thank you for super fast delivery. The lamp is simply fabulous.

Very happy with our light and the good service we received.

Online shopping experience was great but delivery of the product was an issue. No eta on delivery and not possible to track it

I got my parcel earlier than I expected though I’m in rural area … Thank you

I ordered a desk lamp on 28th Feb to be delivered in Cape Town. I sent a query yesterday Thursday as it had not arrived. The Zendesk chat followed up immediately. Naas kept me updated by email all day and the lamp was delivered in the afternoon. Thank you!

Very good service and swift delivery – thank you!

Excellent Customer Service!!!

I just want to thank you for the excellent service I received. The delivery was not only very speedy, but a breakage during delivery was also replaced without any problem. I truly appreciate it. Thank you again.

Website was easy to use. Placed my order and literally received the goods the following day – great service!

I had a very positive experience in purchasing with you.
Your sales rep contacted me after working hrs and he was flexible with my request.
Will come back.

Your website layout and convenience is a strong selling point

I bought the Detroit lamp and two Antonio lamps.
Loved both of them. Two screens of the Detroit lamp was broken and Naas said they will send replacement immediately.
Brilliant service. Excellent product.
10/10

good morning
I must say I was impressed , quick and easy delivery , easy website
infact easier than using the store
thank you

Lantis

Thank you for an easy to use online shopping experience. And super fast delivery.

This is the 3rd time I’ve used LW and each time I was impressed by the great selection of products and speedy delivery/efficient and friendly customer service received.

Keep up the good work!

Thank you.

Hi, I am satisfied with my shopping with you thanks to the chat function which helped me sort out the problem of filling in the form. The form could have a better layout and be easier to use. Otherwise the products are good and the delivery found the farm. Have a good day.

Great service as usual!
Lenny who does the delivery phoned in advance and always friendly and courteous!

Great service! Purchased the light on Sunday afternoon and it was deliver before lunch on Monday!

Thank you for your excellent service. I have recommended you to my friends.

Hassle free, quick and easy

Excellent service. Same day delivery.

Driver who delivered also very friendly and efficient.

Thank you

Danette

Online ordering was easy. Delivery was super fast and driver was very professional and efficient. Overall, a great experience

Nice website. A bit slow and hangy at times. Like the layout and subdivisions, easy to navigate.

Fantastic service!!

Professional service. Fast and efficient.
Will definitely recommend them.

Thank you for your prompt and excellent service, much appreciated!

Quick and efficient, very professional. Emails were answered professional and promptly and delivery arrived before planned ETA. Happy to know this business is running like a well oiled machine.
Well done!

prompt and efficient delivery, product delivered in perfect condition and as described online. 100 % satisfied

Excellent service. Quick delivery of exactly what I ordered and they even contacted me the day before to ask whether I would be home the next day to receive the order. Thank you!

Excellent service. I sent a message and was phoned back immediately.

The product was good—had everything inside what you needed to do a legal installation and the delivery was fast. I’m happy with my purchase.

Well organised website, great selection, easy process and quick delivery!

Thanks TLW for an easy and awesome experience ordering my light fixtures online. They were delivered just days later and I’m thrilled!

So incredibly efficient, next day delivery. Absolutely incredible

Sorry to say that the colour of the pendants that I ordered does not match with the colour on your display.
Still waiting for report from your company to sent them back.

When I last ordered online my light was delivered the next day. Very happy with the fast and efficient service

The experience was quick, efficient and superb. Well done!!!

Everything about the experience has been fantastic! Superb service, thank you

Excellent service, very easy online purchase that arrived promptly and was also wonderful quality.

Thank you for such prompt service. My order was delivered next day! I will definitely order from you online again in the future.

Superb service

Great service – thank you.

Ifound the LED globes that I have been looking for, for over 4 months, ordered and paid by Zapper, Received follow up for the courier and the parcel arrived with 30 hours of order.
And I live on Pietermaritzburg, wonderful service

I’m pleasantly surprised that we got our parcel the following day and we live in the country! Well done!!

Super fast delivery, thanks

Excellent service! I ordered a chandelier online and it was delivered the next day. It is beautifully hanging in my kitchen. Thanks so much to the team for the quick and kind service

Fantastic experience. Fast and efficient. And I love the lamp.

But way too much packaging. My house was filled with polystyrene and plastic after unpacking the lamp. The environmental impact from the packaging of the lamp is too high. I was actually embarrassed about it.

Perhaps see if your factory can replace polystyrene with either shredded paper, or popcorn, or mushroom packaging etc.

Cheers

There was no communication about my delivery which was terribly frustrating. I didn’t receive a call, email or sms till I reached out to the help desk. The zendesk was very accommodating but also gave me incorrect information such as the time of my delivery and whether or not a bulb was included with my lamp. I was told by delivery would come between 1-2 and it only came at 5:30. I was told there was a bulb included with my lamp so I didn’t buy one only to get the lamp and find out there wasn’t one included. At that point it was too late to go out and buy one because all stores were closed. The experience was really terrible and I don’t think I’m going to shop here again.

A very good experience – no hassles in ordering and quick delivery. I am very impressed.

Excellent service, one of the most efficient online experiences I’ve ever had. Well done and keep it up.

You were like Lightning.

Your service was excellent. I have never encountered a fast service like yours ever since I started buying online. Even your driver Lennox was extremely polite, professional.

You made it so easy for me not to go anywhere else for my Lighting needs.

Thank You

Excellent and Speedy Delivery

The best turn around time! I even had a call asking if they can deliver the next day!

Will be ordering again online.

Very happy with website and delivery:)

Your service was like Lightning…I bought on Wednesday 15H00pm and on Thursday 8am your friendly staff called to check if I was available for delivery that day. I rescheduled for Friday and again Friday she called and my order was delivered. The deliveryman Leroy was also friendly and polite. I commend you The Lighting Warehouse. A whole lot of big shops can learn a thing or 2 from your service. U have gained a customer in me. Thank you for your excellent service.

My sincere appreciation for your excellent service and delivery speed on our purchase recently.
As a school principal, I deal with suppliers on a daily basis. Your service is none other than exemplary.
You certainly have a new client for life!

Very good experience. Order was delivered timeously.

Hi Guys

The experience from start to finish was faultless.

Great to deal with such a professional operation.

Charles

Can just say, what a fabulous first time customer experience with Lighting Warehouse. From speaking what the branch at Menlyn and being referred to where to inquire about my order, right up to receiving it. Warm, professional and helpful. Thank you to all!!

You are outstanding!!!!!

Good service

I was impressed with getting an answer to my initial question within 5 min and pleasantly surprized to get delivery to PE within 3days :-)!
But then the plastic clip of the desk lamp broke almost immediately 🙁 so I am disapionted and don’t know if I’ll use The Lighting Warehouse again.

Great prices, even greater selection and friendly staff on the phone (I phoned to confirm stock and discount procedures.
People in Cape Town can learn a thing or two about good service and positive client experiences.

Great range of different styles but website doesn’t seem to work that well on iPads. I put various fittings on my wishlist and there was nothing to indicate where I can look at my wishlist. Email help was quick but the button that they said is there to access the wishlist was simply not there.

Thanx for great service Zanele – You took the black out of Friday and made it a wonderful experience online instead of standing in a line!

Always have a good experience online and in store

Very good service

Absolutely more than satisfied! Best service and will recommend it anytime!

Thank you very, very much.

Excellent, fast service-was delivered day after ordered.

What a phenomenal experience! I ordered items, I couldn’t find anywhere else, one evening and had it plugged in the next day. I was super impressed and would highly recommend the service!

Excellent all round service. Fast delivery and a good quality product.

Great prices and a really good range of options available. I am very happy with my purchase and delivery was easy and smooth…I would have liked to have known in advance when to expect delivery since delivery was 4 days after I expected it (I do live very remotely so this is not surprising)…I did request a phone call before delivery to ensure that I was here and I did not get that, fortunately I was at home when they arrived.

Very happy with my purchase and delivery was super quick….thank you

I received a reply to my question within minutes

Very prompt response. Thank you very much

Good Morning
My experience was great! Refund on the wrong LED’s was prompt and appreciated.
I still await the gentleman to call me to advise on an alternative LED to be used that we can try instead of what we purchased to ensure warm white without flickering MR16 type.
Overall great service and prompt feedback

Great purchase experience and super fast delivery! Amazed at how quick we got our ceiling fans!!

easy to use and easy payment options

Good job on the website. Hoping the delivery goes well too.

I recently enquired with a number of suppliers regarding a ceiling fan. I received the response, quote, as well as delivery, a full day before the other suppliers even responded. Excellent Service Zanele.

Very easy to use website
Unbelievably quick delivery, and happy with the product.

I shop online only and this was as good as any other sites that I buy on. Very easy to register an account and clear instructions on what to do to complete an order

The relief of knowing that Lighting warehouse will deliver as soon as absolutely possible, is wonderful.

I was initially hesitant as online shopping and fragile items on top of it…yes, scary thoughts.

However, I found what I liked and decided to order it.

5 – 7 days I was informed. Settling in to wait for the period, I was highly surprised to receive the package 2 days later.

Everything was included and it is both beautiful and functional.

Thank you for the very positive experience!

I would definitely make use of The Lighting Warehouse again and recommend it to other people.

Brilliant service, especially from Naas

I was very happy with the whole process. The website and ordering process is user friendly. The product arrived 2 days after I ordered and was well packaged and presented. More importantly – the lights were exactly as described on the website so there were no unwanted surprises!

It was a pleasure doing business with you

Thank-you for the exceptional client service. It was wonderful to experience such as it is rare to get good client service in stores these days. We called to say we would be coming to the store to make payment of a quotation we had made, only arrived at the store after 5pm. The staff in the store were very willing to show us around, and to even make suggestions on other items we wanted to add. Thank-you

Amazing shopping experience. Easy online shopping and the delivery service left me in awe. I placed my order after 4pm and when I got home the next day my order was delivered!! Great experience indeed!!

Excellent turnaround time on the order

The Best service I received in a long time

Thank you I received my order and extremely happy

Well considering I still haven’t received the product I paid for this review isn’t great….

perfect service, nothing else to say

I had an excellent shopping experiance

Excellent service, speedy delivery and packed to perfection. Top marks from me.

Great service! Sales agent on the telephone was professional. Delivery was quick. Delivery team were professional.
Lighting Warehouse is our number 1 lighting shopping place!

Thank you!

The delivery was so quick. I placed an order on a Friday and it was at my doorstep by Monday morning 🙂

Excellent

I went to buy a globe at the Kramerville shop. The person who assisted was patient – he explained the different types of whites and stuff. Thanks!!

What a pleasure dealing with The Lighting Warehouse. I ordered my lights and they were delivered the same day. I received a personal call to advise me which i really appreciated. Awesome service.

Great product, great (and fast) service.

Thank you for your fast efficient delivery.

I just want to thank Gerrit at the Menlyn branch. He really goes beyond what is expected of him. Excellent service Gerrit. I really appreciate it and it is always super dealing with you.  Awesome Electrical Services

My only complaint is you don’t have enough detail on your site. You shoild specify if a fitting height is adjustable and the length of the non adjustable part

Your excellent service delivery is greatly appreciated!

Great service, easy to order and swift delivery

Did an online order. Got a call to say goods are on their way. Fast efficient service. Will order from you again.

The Lighting Warehouse’s online service was exceptionally good! I had placed the order in the morning and within a few hours my order was being delivered.

Always excellent service and products from Lighting Warehouse

Thank you. Naas Oosthuizen was extremely helpful & patient with regards to answering all my queries about certain wall lanterns.
Website is easy to navigate and the same goes for your online shopping

Excellent service – could not believe how quickly you delivered! Very impressive!

Thank you for your quick service. Online shopping should be like this

Great all round experience- quick delivery

What an awesome experience! So easy & the courier was incredible! Thank you so much.

Thanks so much for the great service!!!! I ordered my products the night and received a call early the next morning to confirm that my order will be delivered that day!! Will definitely recommend. I will be sure to order from you again.

Lighting Warehouse has been fantastic – quick delivery, efficient call centre and good products. Thank you.

Great experience. Can’t wait for my delivery.

I’ve enjoyed every experience I’ve had with Lighting Warehouse. Professional speedy service

Good online experience. Very good customer support by Zanele when there was a problem with the delivery by the courier company. Received my lights when she said I would.
Thumbs up!

There is a definite missing link between the sight and the delivery service.

I left a very clear delivery address, with instructions – and after 3 phone calls the delivery service is eventually on the right track.

The part of the form that allows for additional instructions also does not work.

On speaking with the delivery dispatch officer he said the copy of the waybill they have has no instructions.

Excellent Service – Thank you.

My order was delivered fast. Really satisfied with the service. The product is amazing.

There is just one word for the service at Lighting Warehouse and that is: EXCELLENT!!!

I am planning to buy many, many more light fittings from them.

I just purchased a light via lighting warehouse online I did struggled a bit but thank you to NAAS for further assistance i got my light asap thank you thank you and i will be doing more and more purchase from lighting warehouse

Such a swift, easy to use online shop.
Thank you

Thank you so much the service was excellent and will certainly buy from you again. Thank you.

Quick on delivery. Products as expected.

Excellent job

Totally happy with service… most efficient online shopping experience I have ever had, very happy with the products too..
Thanks

Very good online experience. Just a real pity there is no showroom in the Cape Town area….

Love the fast service! Thank you!!

You guys exceeded my expectations, it was fast. Well done

I’m pleased with the products I bought from you. They were delivered promptly. Very good service. Thank you.

All good thank you. Received very quickly!

Fabulous online and telephonic help with the order from the sales and service team . Not a great courier is used though in my opinion as one of the boxes was missed off . But the team helped me sort it out and we got our parcel . Will definitely order from you again !!

Service and delivery was excellent – well done.

Very happy with the service. Ordered items were delivered in record time

Very quick and efficient service. Thank you very much.

Excellent, easy website! Happy customer!

Excellent service!! Even before The Lighting Warehouse became an online store, we have only received good service. Well done!!

Excellent service.
MANY THANKS to Naas.

Quick and easy online portal. Even your chat is pretty efficient

Great 1st time experience. Order arrived speedily and products good as per pic.

Impressive turnaround with only 5 hours from order to delivery! I’m extremely satisfied with such service!

Reliable and quick service.

I had the best experience with Lighting Warehouse, could not believe the quick delivery, it was fantastic thank you.

Website easy to navigate and excellent delivery service

Hi there! I received my lamp on Monday and am super impressed with its quality and so on. Delivery was also really fast. The only thing is that on your website when I placed the lamp into my ‘shopping bag’ I added two of the bulbs that was recommended to me. But these bulbs don’t fit the lamp I bought and so I have no use for them now.
Hope this helps!
Regards

What a wonderful experience! Delivery was super quick(Wellington, Western Cape).
The MONAGHAN light fitting is beautiful and make such a statement. Thank you!

Wonderful service Quicker than expected Thank you

The service was great! My lamp stand arrived in 2 business days and is an amazing quality product

Naas was extremely helpful to me and that is why I made my purchase today !
Well done Naas and keep up the good work !!

Easy to order, like the suggested bulbs feature. Just need more images of the lights in a room

I ordered online from Paarl, in the Western Cape on the Sunday and all of my lights were delivered to my front door by Wednesday. Would recommend The Lighting Warehouse to any one in need of lights. Fast and professional service.

What a delight. Very clear and enlargeable pictures on the website with pricing. Very easy to see that any order over R 500 will be delivered for free. Light fittings arrived Marvellous in no time and good time to go into our new home. Thank you very very much.

Great experience delivery earlier than expected NO PROBLEMS
keep on doing it like this

Thank you for prompt, excellent service!

Zanele is my Go-to person!
I’ve dealt with her for almost a year.
She gets my lights here overnight and replaces damaged goods overnight!
She is fast, efficient and friendly. Thank you
Lighting Warehouse, for being excellently different in your service and your product range!

Received my lanterns today and they’re perfect, nice and sturdy . Thanks for great service!!! Ordered on Sat delivered in Cape Town on Wed… Thank You Lighting Warehouse, this is the perfect finish to my project.

Quick and efficient service – thank you so much!

Best prices for the most beautiful lights and a wide variety to choose from. The lights I ordered were delivered in record time and when I changed my mind and wanted to exchange some items it was collected at my house the following day. Remarkable service.

Service was much quicker than expected, light is awesome! Thank you guys, highly recommend your services!

Service was good, product delivered 380 km’s away the next day.

Well done Naas

Web site easy to navigate, order management was great, delivery quick and no breakages. Overall 10/10

Very easy to order
Delivery very fast
Courier courteous
after sales service really good.

Great and easy service. Lights arrived a few days later. Perfectly packed.

Very satisfied! Great service. Quick Delivery time. Well packed to prevent damage during transport. Great quality! You get what you paid for! Well done!

Wonderful!! Thank you. Great service and quality from beginning to end

Excellent website that is well organized & makes it easy to choose light fittings.
Speedy delivery.
All in all a pleasant experience.

Easy website
Easy to pay
Excellent delivery!
Thank you

Very impressed. Ordered and delivered the following day. Just a consideration, please look into notifying when courier has collected for delivery. But, I am really very,very satisfied in your service!

Easy & convenient. Thank you.

I was extremely happy with my experience shopping online at The Lighting Warehouse. The website is user-friendly (also cellphone compatible which is rare).
My order was delivered ahead of the scheduled delivery date and the product is amazing.

I will highly recommend The Lighting Warehouse to anyone! Great job!!

Thanks a mil!

Die diens wat ek van Lighting Warehouse gekry het, was fantasties. Ek het die ligte die Sondag bestel en was baie verbaas toe dit reeds die Dinsdag afgelewer is. Dit is nou goeie diens. Van die glasies was stukkend en ek het die aangemeld. Twee dae later ontvang ek die HEEL glasies. Baie dankie vir uitstekende diens gelewer. Well done!

What a pleasant experience! Your lights are beautiful and it was sent to me in Cape Town so fast.

Great, user friendly website unlike many of the others I visited.
Good selection of lights and a fast turn around time with delivery.
I was very impressed!

Great service, might have been a good idea to include the option to buy lightbulbs and add to purchase and delivery.

“The online ordering process was super easy and efficient and notifications, so far have been great.
Excited to receive the light fitting!
Thank you!”

Excellent and professional service!

Order and delivery within 24 hours. Great service

Thanks…..Ordering was painless and your Courier Delivery Service is fantastic. Order on a Monday……arrived on a Tuesday Morning. Other Online retailers can’t do that……. 

A great shopping feeling.

“What a pleasant experience! Order was conveniently placed online and about 14 hours later, the fittings were delivered! WITH a smile! Will order from you again!”

What a fantastic experience! Goods ordered online and delivered within promised time. A pleasure shopping online!

Wonderful assortment of lights. Very very happy

I ordered, paid and received.
Hassle free!!! this is what I call a great shopping experience.

I ordered the Otis floor lamp and a recommended bulb. I received it and I am happy with my purchase. It was easy to assemble and works well.

The delivery took very long, though. Please arrange with your delivery company to inform the client the morning of delivery that they will be tendering delivery that day. It is of no use to receive a phone call that there is someone at the door with no prior warning, if there is no one home.

Otherwise, I am happy with both the service and the price.

Thanks.

Easy website to navigate and hopefully light fittings will look the same as on the website 🙂 Very excited for the delivery

The Lighting Warehouse – the online experience was a good one. The website was easy to navigate, the payment was quick and the confirmation email was prompt. I unfortunately have not received my goods yet so I cannot comment on that.
I would recommend that first make sure the goods ordered is delivered before you ask for a review.

excellent service, and goods packed well

So user friendly and beautiful products. So very convenient.

I was very impressed with your service. Although it was indicated that delivery would take place within 2 – 5 working days, it took place in 1 day! Well done!

Blown away by the excellent service! Right from browsing the site looking for what i needed & getting help right there, to the delivery arriving the very next day…. Thank you so much!

Next morning delivery. Very impressive, thank you.

Great service and product, very happy!

Effortless shopping, registration & checkout

In overall I was very happy with the whole shop experience, especially your website is very nice and easy to use.
The only problem I had was when it came to payment.
I wanted to use the credit card route, which I tried to do 3 times.
I gave up. Actually searched other websites and locally for something similar to what you have.
Couldnt find what I wanted elsewhere , then tried again with you, but this time I opted for eft payment. And all was well. No problems.

Absolutely fantastic service – very happy 😃

I love dealing with the lighting warehouse online and kramervilled team, they are awesome!

Simple. Easy. Priced right. Quick delivery. Everything I need to NOT go to the shops.

Brilliant service! I ordered at 8am and it was delivered by 11am

Very efficient service – great product – will definitely use you guys again! Thank you!

Great service from your Kramerville team, online order was wrong because I ordered the wrong light and they did the swop and were very helpful. I will definitely use them again.

Great service! Lights delivered in 3 days. Went over and above to help me with a request to have lights changed. Thanks.

The Lighting Warehouse has by far the best prices in the market. Their website is easy to navigate through and ordering online is easy. Their service is fantastic and we received our order within 2 days from placing the order. On top of that, the pendants we bought were beautiful and matched the description and image on the website. I highly recommend The Lighting Warehouse to anyone looking for light fixtures.

Excellent service and very quick delivery.

Great service and quick delivery. Really have no complaints. Will be purchasing again soon!

My lights were delivered about 6 hrs after placing the order- brilliant! Well done, Lighting Warehouse.

An easy online shopping experience with unique and well priced products, and super quick delivery. Look forward to doing business with you again in future.

Most impressed with the speed and accuracy of the service provided! Had my light fitting delivered (outside Gauteng) within 2 days! Thank you!

Fast service and fast delivery. We were impressed!!

Second time buying online. Great service, quick delivery and excellent quality products. Thanks

Wow, wow, wow! Same day delivery? You are setting the new standards Lighting Warehouse! I ordered late morning and had it by the afternoon (a chandelier). I am utterly impressed. Thank you!

The best service I have ever had on the internet! Ordered Sunday delivered Monday ! Thank you very much.

What a super customer service experience. The website was very easy to navigate and the purchase seamless. The delivery happened without any stress. So happy with my purchase. Thank you.

Great service and great products. The shipping was quick and very happy with our purchase.

You are the absolute best. Order the light on Wednesday, at 13.00 and received my purchase the following day by 11.00 in Witbank. Best service ever. Thanks a million

Great service and great products.

Super fast delivery. Item as described. I was so nervous ordering lights online, but all in all – a good experience and a happy customer.
Already searching for my next lights!

I ordered a light fitting on Friday, and it was in my Cape Town office on Monday morning. Great service. I’m now getting all the fitting for my reno from you guys. Well done, and thank you. 

Your website and service has been of a very high standard. thank you so much

I love online shopping for the convenience it affords me but the experience I had on your website when placing my order is above satisfaction. I even found stuff that I have been looking for, for a long time…. Now it’s a matter of budgeting and then I am back for more.
Thanks for the platform to enable us to place orders online.

The whole process of purchasing light fitting online from you was great – the fittings arrived safely, and a lot quicker than I had anticipated – and they are of an excellent quality, and just what I was looking for.
The only issue was the actual purchasing process online – I was unable to type in a different mailing address, and still process the payment – so in the end your consultant, Zanele Dlamini, who I spoke to when I phoned, sorted it out for me manually, and it was all fine.

There is obviously an error somewhere in the programming of your website, and it wasted quite a bit of my time, trying it several times, all to no avail, and eventually phoning. I REALLY wanted the fittings I had selected, so was prepared to persevere to make sure I got them, but someone else might easily get frustrated with the process, and move on to another supplier.
But your fittings are great, and so was the service you provided!

Fantastic! Made buying a lamp from Australia for my aunt in East London totally painless. Thank you.

I was very nervous to order a table lamp online without having seen the actual product first so I phoned TLW and was put through to a very helpful person who had actually purchased the same lamp for his son and assured me I could be confident of the quality. At the time of purchase I also made a note that it was essential that I receive a blue one. Upon dispatch I received an email from TLW that the colour had been checked and confirmed. When the lamp arrived by courier I was not at home, the driver offered to bring it to where I was, but I made alternative arrangements. I am absolutely impressed with TLW and their courier. I did not make an expensive purchase, but it was an important one to me, and I can unreservedly recommend the product quality and service that TLW offer.

I ordered a couple of lights online and the very next day my order was ready for delivery. It’s not everyday one comes across such great service. Thank you for making my world brighter!

Bought 2 lamps and love them and the service given was excellent