If you are not delighted with your purchase, please follow these steps:
Returns in case of damaged or defective products:
In the case of damaged or defective products, The Lighting Warehouse will arrange collection free of charge. The Lighting Warehouse must be notified by the customer within 7 days of delivery.
Please e-mail onlinereturns@lightingwarehouse.co.za within 7 days of delivery for a full refund or exchange.
Changed your mind?
In the case of buyers remorse or unwanted items, The Lighting Warehouse will arrange collection from the customer and will attract a charge of R99.
Please e-mail onlinereturns@lightingwarehouse.co.za within 7 days of delivery for a full refund or exchange.
Should you prefer, you are welcome to return goods to our warehouse at:
10 Gemini Street
Linbro Business Park
2065
WARRANTY
Thank you for choosing The Lighting Warehouse for your lighting needs. We are confident in the quality of our products and want you to feel completely satisfied with your purchase. Therefore, we offer the following warranty:
For indoor and outdoor light fixtures, we provide a one-year limited warranty from the date of purchase. This warranty covers any defects in materials and workmanship under normal use and service. If a defect is found within the warranty period, we will repair or replace the fixture at no charge to you.
For ceiling fans, we provide a two-year limited warranty from the date of purchase. This warranty covers any defects in materials and workmanship under normal use and service. If a defect is found within the warranty period, we will repair or replace the ceiling fan at no charge to you.
Please note that our warranty does not cover damage caused by improper installation, use or care of the product, or natural wear and tear. Additionally, this warranty is valid only for the original purchaser and cannot be transferred.
