I ordered one of your Bertie Lamps which was on a Black Friday special. It arrived damaged. The box was damaged and when I opened up the lamp to check, I found it was damaged to. The base of the lamp has three large dents in it. That means it was bashed or dropped badly at least three times. I need to return this lamp. I purchased the same Bertie desk lamp a few months ago, in a different colour and it also arrived damaged and not in an acceptable state. I had to return it as well. Your delivery service needs be to able to deliver products without damaging them. I have stopped using other services like Takealot for the same reasons. You have a good selection of lights and some friendly staff but you need better policies and checks in place to deliver safely.
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Shipping
Delivery is free on all purchases above R500.
Delivery takes 2 to 5 days metro areas and 3 to 7 days outlying areas.
Alternatively, items purchased will be available for collection at our Head Office situated at 10 Gemini Street, Linbro Park, Sandton, Johannesburg.
Applies to South Africa only.